Mattress and view from window

No Sunday roast and £25 for haddock your having a giraffe

Warm panelled, stately, classy hotel that must be the best on the island. Situated above the surrounding properties for a commanding view of the sea from all east facing rooms. Lovely bar/lounge area full of chesterfield sofas and chairs well spaced out in a warm and inviting space. If you stay here you MUST visit Mount Stuart! https://www.mountstuart.com/ its about the best stately home I've ever seen (including several palaces).

O.K. It's not a modern hotel, so in places it appears a little shabby, but it's shabby-chic not dilapidated. Don't be late down for breakfast as replenishment of the buffet slows toward the end (I did ask and get freshly cooked).

The offerings of the hotel were good: the bar lounge area is relaxing, enjoyable, sociable. Good selection of reasonably priced drinks. The lift was good and useful. The room was quiet and the bed was excellent: really comfortable. The staff were very professional, friendly and very attentive. The food in the restaurant was very good, good portion and good selection with the specials.

The room could do with a bottle of water and maybe some biscuits. We were happily surprised by the specials in the restaurant, as we had thought the menu online was a bit basic. We would suggest advertising the food more because it was very good!

Spacious room( we had the superior twin room with sea view). Glad we paid that wee bit extra for the beautiful views from the large windows. Comfortable beds, tasteful,sympathetic furnishings and decor. Any staff we met were friendly and helpful. Friendly,gentle wee seagull woke us each morning with a tap on the window.

Just one thing -carpets could do with some attention. Staining from drips of tea on the bedroom carpet, and lounge area carpet on ground floor needs cleaning in high traffic areas.

Breakfast was well worth the money. Beds very comfy, good shower. The staff that we came into contact with were nice. It's an old hotel so expect creaking floor and noisy doors. Plenty of character to this lovely old building. My room view was a tree, a very nice tree but still a tree 😆, so can't comment on room view. View from the road is magnificent. Just wish we were young enough to gambole down the grass slopes lol.

I did mention to reception on checkout, that a sign by the steps at the front telling you there was a back entrance without steps, would have made my husbands carrying of 2 suitcases alot easier on him. However, the customers on the terrace and myself did.have a giggle.

We had a family room in this hotel - great views of the sea from the window, absolutely beautiful. We found the beds to be really comfy, the room was big and spacious, the facilities all working well with hot shower and big bath. The staff were lovely, the hotel is beautiful and we had a great stay, finding it really good value for money. The sheets and furniture felt good quality. It was very quiet and we all had a good sleep.

We read the reviews about the hotel being 'tired' although our room was perfect for us. It looked like the hallways were being renovated and updated and we hope the hotel retains its olde worlde charm. It was a five to ten minute walk along the seafront into Rothesay, fine for us but worth being aware of. Taxi company recommended by the hotel were great.

Fantastic location and very friendly staff. Good quality food. A very Grand building of it's time. On site parking a bonus and just a few minutes from the port. Stunning views from the hotel. I booked a sea view room which was well worth the additional cost. The room warm, clean and comfortable with great views. Dog Friendly which is a must for me. Excellent value, I had a sea view room, dinner and breakfast, small bar tab and even after adding £38.00 ferry cost my total bill was less than £10.00 more than a mainland hotel who were not even offering dinner at the time. A great all round experience and look forward to a return stay. Thank you 😊

Nothing

Beautiful big hotel that has been well maintained in most places and areas. The building is really beautiful and the location is excellent - only a few minutes’ walk from Rothesay ferry port. I was travelling with my dog who was made to feel very welcome! The hotel is very clean - I can’t fault the cleanliness at all. Our bathroom was quite dated, but it was clean and had everything we needed. Considering the price of the rooms, I feel we still got excellent value for money. The beds were very comfortable and the room was spacious and well equipped. We had dinner in the hotel twice. The food in the restaurant was very nice - more like what you’d expect in a 4* hotel, and again it was no issue to eat in the bar area and have the dog with us. We didn’t include breakfast when booking but did pay the £15 to have it each day. This is mainly suited to those looking for a traditional Scottish style breakfast rather than continental but if that is what you would like, it is also good value.

Very little - the stay was really nice and I liked this hotel a lot. A few minor things that could make it even better - The restaurant/bar area could do with some music and it would have been nice to have a small fridge in the bedroom when the weather is so hot.

Excellent staff, excellent evening meals and the hottest buffet breakfast I’ve ever had! All the bain-maries had gas burners under them so everything was piping hot, yaaaaay! Nice selection of food in a lovely breakfast room with conservatory extension. Stunning views over the bay below from our bedroom window and powerful, hot shower in the bathroom. Would recommend this hotel and would definitely go back.

Shortage of parking spaces at the front of the hotel. No ramp to pull wheeled suitcases up (lots of steps). Bar not open while we waited to check-in. In the bathroom, the shower has a curtain where a glass screen would totally elevate the look and feel of the bathroom, also much more hygienic. Mostly minor but a great hotel overall.

Lovely welcoming staff at reception and in the restaurant and I had a large room with a refurbed bathroom with a great shower. Great old Victorian building. Breakfast included, full Scottish offering. I adored the terraced garden and the view: congratulations to the gardener on the job he/she is doing. We walked up to the hotel this way and it was an absolute pleasure.

Some of the carpets are a little too floral/dated for my taste: there's an ongoing investment challenge here to maintain historical grandeur blended with upgrading to a modern standard