Warm panelled, stately, classy hotel that must be the best on the island. Situated above the surrounding properties for a commanding view of the sea from all east facing rooms. Lovely bar/lounge area full of chesterfield sofas and chairs well spaced out in a warm and inviting space. If you stay here you MUST visit Mount Stuart! https://www.mountstuart.com/ its about the best stately home I've ever seen (including several palaces).

O.K. It's not a modern hotel, so in places it appears a little shabby, but it's shabby-chic not dilapidated. Don't be late down for breakfast as replenishment of the buffet slows toward the end (I did ask and get freshly cooked).

Excellent staff, excellent evening meals and the hottest buffet breakfast I’ve ever had! All the bain-maries had gas burners under them so everything was piping hot, yaaaaay! Nice selection of food in a lovely breakfast room with conservatory extension. Stunning views over the bay below from our bedroom window and powerful, hot shower in the bathroom. Would recommend this hotel and would definitely go back.

Shortage of parking spaces at the front of the hotel. No ramp to pull wheeled suitcases up (lots of steps). Bar not open while we waited to check-in. In the bathroom, the shower has a curtain where a glass screen would totally elevate the look and feel of the bathroom, also much more hygienic. Mostly minor but a great hotel overall.

Loved the setting. The team at the hotel was friendly, engaging, and really keen to ensure my stay was a great experience. I loved the fact that the hotel is investing in employing young people. Barry, the manager of the restaurant and bar area, was brilliant and passionate about his work and the hotel. Keen to engage with the clientele and to bring his team on. I loved the quirkiness of the hotels history. The food was good quality and of a good standard. Views from the sea view rooms, fabulous.

No mattress or pillow protectors. Not how a hotel should be maintaining its rooms in this day and age.

Staff are all very friendly, happy and helpful. The food is excellent, both the breakfast buffet and the dinner we had was great. The building itself is stunning, grand and full of atmosphere as well as a stunning view out the front. Very high ceiling in our room felt nice and airy. It really is a stunning building with phenomenal staff and would be an absolute shame if the issues with the room and updating some bits that needed it weren't done, and it fell to a worse state.

Bits of our room felt rundown. The bathroom especially, the shower head needed upgrading and the extractor fan didn't work. The skirting board had quite a bit of dust on it. The door to the room had an inch of space at the bottom you could see right through and hear everything clearly outside, so presumably anyone walking past could easily hear everything in our room.

Lovely old hotel, comfortable room with great views across the bay, great lounge and outside area to relax, order a drink, or have a meal. Good food, reasonably priced. Friendly service and staff that don't get in your way. Excellent location and a short walk into town.

Nothing. The hotel met all my expectations. Could things be better? Yes, this is a three star 'grand old dame' and some things could be upgraded. I would have loved a better shower and not the 80's style shower in the bath, for example. But, I realise that if everything was to be upgraded the hotel would move out of my price range and tbh I'd rather go back again and enjoy it as it is!

Beautiful building with stunning view across the bay. Others call it dated and a little tatty round the edges, we prefer to call it period charm. Staff are helpful and attentive without being intrusive. Room and bathroom were spotless, bed was very comfortable.

No lunch option that we were aware of and bar didn't open until 3pm. Fortunately town centre is a short stroll away. We stayed during a quiet period so bar area seemed dead from 8pm onwards, even a little bit of soft background music would have seemed a little less sterile and might have encouraged us to stay instead of heading to the room

We enjoyed the service that it provided and it was extremely in a handy location for bus travel wise and amenities like the castle museum and visitor center etc. The morning breakfast food which were included in the price was exceptional good the space of hotel as well as rooms we stayed were adequate. The staff were very friendly and helpful indeed of what we required.

We didn't like the new idea of towel rail radiator as we couldn't know how to work it and one of the handrail on bath was very loose slack needing tightening up. The TV itself only had adverts channels like stv, channel 4,5 itv2,3,4, be film 4 e4 thats tv. All the BBC channels weren't working the message kept on saying channel not in use no signal.

The views from the Glenburn are exceptional. The rooms tastefully decorated and comfortable. The public areas are spacious and welcoming. The breakfasts usually buffet style but, because it was quite quiet, they were cooked to order during our recent stay and it made such a difference, excellent. Plenty of choice to suit every taste. The staff were very efficient and pleasant.

We love staying at the Glenburn and have had few complaints over the years. However, we did have a big problem with the heating this time. When we needed heat in our bedroom in the evenings after about seven o’clock, the rooms were freezing. Instead of enjoying relaxing,, reading or watching TV, we were forced to go to bed early to keep warm. Our daughter wakened in the middle of the night, cold and coughing and couldn’t get back to sleep again. Bizarrely, the heating in the corridors was the opposite, very warm and also the heating in the bedrooms seemed to be on during the day when everybody was out and about. After the first night my husband complained to reception but no action was taken and we spent two very cold uncomfortable evenings

The staff are brilliant 👏 and went above and beyond to make our stay perfect. A special shout out to Thomas. He gave us recommendations on places to eat, sights to see, he went back and forth to the chef with questions from one of our fussy children and him and the chef went above and beyond to accommodate the needs. Staff were always cleaning and tidying up and every staff member we came across was always really helpful and friendly.

Some of the decor is a bit dated. However, this did not detract from our stay whatsoever and in a building of this size and age, is to be expected.

The hotel is in a beautiful location. We like the sea view rooms at the Glenburn. Steep steps up to the front but worth it for the view. Bar closes at 10pm. Food stops at 8.30. We enjoyed our meals and drinks in the lounge. Side entrance to the hotel was still closed. Our room and bed was very comfortable . The waiting staff were very pleasant. Thank you for looking after us. The hot breakfast was really very good. We enjoyed it very much. Over all, we had a great 2 night stay. We know the hotel is dated in places but it is a grand old hotel in a beautiful location.