- warm, well informed, greeting - bedroom was lovely and comfortable - cleaning staff did do a good job when they came in but do require improvement as on arrival, the shower head and floor weren't particularly clean. - discount on breakfast if you pre-book - lovely area and perfect for national trust holders - decorated nicely - throughout and front of hotel very clean and presentable - Karen is the perfect example of delivering excellent customer service - Deep listened and was accommodating - bed extremely comfy

- sharing nachos, could definitely improve to a higher quality especially for the price - professionalism, when two staff are having a disagreement - not to have Infront of customers - Monday morning staff member on ground floor, be mindful when customers are greeting you with a morning it's polite to at least smile back or say it back - especially as the rest of the team either showed great or/and excellent customer service.

The staff here are lovely. Its in a great location, close to the M25 but in a lovely rural area. Free parking on site, and staff were diligent about making sure we put our number plate into the parking system so as not to get a ticket. The hotel is very clean and the staff go out of their way to make you comfy. We had drinks in the bar which were lovely and a very nice Hot Chocolate. As well as the bar being very nice, there was a nice outside seating area for drinks. We cannot comment on food as we wanted a walk so went to the pub a couple of minutes walk away.

Nothing

Welcoming, very clean room, food was plentiful and tasty.

The room was absolutely freezing when we arrived to the point that for the first 2 hrs we kept our coats on in the bedroom and it really didn't warm up for about 12 hrs - even then it hadn't reached the temperature set on the thermostat! Having spoken to several of the other guests, it would appear that this was a common problem although some rooms did warm quicker than others by the seems of it. Perhaps, knowing which rooms are to be allocated, it would be a suggestion to put the heating on in those rooms (especially when it is cold outside), even if only on a lower temperature in order to at least take the chill off. Our room was soooo cold that when you stood in the corridor outside the room door, you could actually feel the cold air coming under the door!

Location of hotel was good, easy to find too with plenty of free car parking. Nice modern bedroom and bathroom; shower was particularly lovely. Breakfast buffet was edible with eggs cooked to order and waiting staff friendly and attentive.

Before we arrived at the hotel it advertised a pizza restaurant and pizzas were offered on room service but when we went down to dinner there was no pizza on the menu. I ordered chicken arrabiatta (a spicy Italian tomato dish) what arrived was a creamy curry sauce with tiny cubes of (rubbery) chicken in it and penne pasta on the side. Very disappointing!!

Super size and comfy bed spacious room lovely shower

see through door connecting bathroom to bedroom?????? never known anything like it and totally unacceptable. Bathroom layout tight and awkward no where to place cosmetics etc to comfortably access mirror and do make up etc... very small and inaccessible area to make tea and coffee - much wider access needed for this and space to safely make drinks. broken kettle On arrival , there were previous occupants dirty and piled up trays from a meal stacked up right outside our door - really not welcoming. Passed on breakfast - way too expensive at 17.50 PER HEAD - found a lovely cafe locally and got a full english brekky with drinks for us both for under £20

The room was very nice & the bed & pillows were super comfy. I also liked the room heating which kept the room super cosy. The YouTube choice on the large screen TV was highly enjoyable too.

The breakfast time from 6:30 till 9:30 I found these times way too early as I was visiting on leisure time. Also the buffet breakfast I wasn't very impressed for the price I paid. There were no eggs & the hot plate didn't keep the food very warm. It was also difficult to navigate where to find my breakfast preference in the buffet set up.... everything was too spaced out for a first time guest.

Staff make this a great place to stay Very attentive, helpful and go above and beyond to make your stay special highly recommend, for cleanliness of the hotel was amazing and the bed was comfy in the room was a decent size . The breakfast in the morning was great a good selection

The access to taxi services the taxis in area are poor not many drivers A different times of the day it was just contingency busy and took a long time to get a taxi and with no access to Uber bolt etc An eight minute drive up the road cost me £33. This has nothing on the hotel but to beware to pre order taxis if you have a occasion as three times I had to use the taxi service while they couldn’t get one for an hour and the charges are ridiculous. The taxi service by me where you can also use Uber is nowhere near as expensive as Sevenoaks I wouldnt recommend getting taxis daily if you’re on a budget, I would ask before you get a taxi how much is going to be because I felt that you have no options so prices was higher

Reception and staff member Room comfort and facilities ie room safe, iron, hairdryer etc. Very good shower. Check-in was informative and check-out very straight forward.

Location of room ie last on a long corridor 3rd floor. Cashless - not aware before hand. Lift out of commission for about 2/3 of my stay, all compounded with an injured hip. Breakfast was buffet hot and continental style. Hot breakfast over cooked.

Breakfast good. Clean comfy and modern. Very accommodating with medical equipment that we had to bring. Staff very friendly.

Under staffed in bar restaurant, hence my meal came as the first person served had nearly finished, gap of approx 15 mins. Also twice had to ask reception to call staff to the bar as it was unmanned. There was a lack of understanding due to a language barrier with one member of staff. Issues with booking.com hacking. Staff tried their best to sort it, not their fault. Endless emails, and made us worried about our visa security. It did stop, but then when we left a few more emails came in, not sure all were genuine. I will not use booking.com again. It did spoil our stay but I repeat, it was not the hotels fault.

Hotel set in lovey surroundings inside decor very beautifully done. Staff were very welcoming and accommodating. Check in was very quick and the staff very informative. room was very clean beautifully furnished with a good stocked tea tray including complementary water. Bathroom was very clean with lovely bath/shower products. Bed was very comfortable, linen and mattress spotless. Breakfast was wonderfully presented with a lovely selection of pastries, fruit, cereals breads and preserves. Good selection of milk alternatives. cooked buffet breakfast with eggs cooked fresh to order. Staff very tentative and friendly. Cannot fault this hotel.

cant fault this hotel.