It was clean, comfortable and staff I interacted with, really friendly.

The location. I was travelling East on the day of arrival and had to detour many miles to check in, before heading west again, to return eastwards and continue my journey to Dartford. I then headed back in after midnight. Everyone should take a leaf out of Cobham Services...reduces the footprint of the Services and provides a link to both directions. I also didn't like the levels of lighting in my room. When I die, I will have to take the dimness. For now, good lighting keeps me happy.

It was confidently located and was clean and quiet

It is very hard to find. Even though it is a very large building. The only sign and the building itself are hidden behind a row of trees. There is not other signage showing the location of the motel. Even though there is a convenient community sign that is utilized by all the other businesses in the same court yard. After dark you must get out of your car and walk around before you can locate the building. I found this to be very rude to customers who are looking for a business. The desk clerk stated many people mention this but noting has been done. Well I will not stay at this location again due to the lack of attention to this matter.

I found all three receptionists very efficient, polite and very helpful. The only thing I could not understand was that I had no mobile signal in the inn, but I didn’t have a signal in main servic area either so assume the fault is with the mobile telephone company.

Not much to complain about. I found the quilt a bit heavy. I wasn’t to impressed by the packets of milk, but I am just not picking now to make three sentences. Oh I found the tv monitor a bit hard to understand but I am eighty one . Oh well I made three sentences. This should have been blank but you wanted three sentences!

Loved it! Best nights sleep I’ve had in a long time! The room was the right temperature (don’t like it too warm) the window opened (most don’t & I like air in the room). We got lost, so I rang reception & the lovely lady who answered directed us (we were the wrong side) Parking was easy and there’s places to eat on site. Would definitely, definitely recommend staying here!

The lamp shades were broken (cracked/holes in them) but to be honest this is just superficial (they worked) so although they could be repaired/replaced this wouldn’t stop me staying here again. Like I said, best nights sleep I’ve had in a long time!

Stayed here for the night before an early flight from Gatwick. It’s a 20 minute drive to airport. Great price. Staff very welcoming. Location good, it’s a service area off the M25 so don’t expect too much. Has 24 hour McDonalds across from it. Room spacious and clean, shower was fantastic, tea and coffee facilities in room, extra pillows, black out curtains etc.

It wasn’t the property as such, the room smelled a bit damp. We also got stuck in the service area that morning as the M25 was closed! We eventually found a back way out and just made it for our flights. My advice would now be to check planned closures, although im not sure this actually was a planned closure

Room good size. Bed comfortable. All clean and tidy.

Getting into the hotel was problem. The telephone number we rang for to get the code for the barrier did not put us through to the hotel. We had to leave a message. We then waited for a response for over an hour. We walked across to the hotel and spoke to the lady on reception.She said they have no way of getting the messages. So you need to update how we get a code for the barrier with out us having to phone numbers that are of no good. The lighting in the room was very poor plus the window did not let any light in as it was covered in greenery.

Nice comfy room, clean and tidy. Nothing flash, just a good place for a quick overnight stop. Clean bathroom and shower too - easy to get in/out and worked perfectly.

This place took a bit of finding when coming in from the Eastbound M25. You have to cross an overpass, which is fairly easy to find, but in the middle of the night it's easy to go right past the turning for the Westbound site and end up a long way up a narrow country road with limited places to turn when you finally realise your mistake - just an extra sign or two would go a long way.

Easy access from motorway. Hotel selected due to location and was perfect. Both the gentlemen working reception during our stay were really friendly and helpful. Despite being at the services the rooms were really quiet and peaceful, I got a far better sleep than expected and the children all slept really well.

Bathroom needs a bit of TLC, loose tap fitting and no plug for the basin. We had 2 rooms on opposite sides of the building. The one backing on to the road was really dark and could have done with some additional lighting. In contrast the other room was super sunny and bright!

One of the most comfortable hotel beds in the business and the shower was excellent too with good power and temperature. Absolutely lovely staff too. If I pass this way again, I'll certainty stay there again - you can't beat excellent service offered with an honest smile and friendliness, and this was true of all staff I came into contact with. Also, you can't beat a great bed and a good shower.

It's on the west bound carriageway of the M25 at that point, and travelling eastbound required entering the eastbound services and transferring through a set of private gates and a bridge to the west bound side via a pin entered at each gate, and returning the reverse route the next morning. This could have been explained on the website but wasn't. Not clearly sign posted within the motorway services areas and I landed up searching the eastbound services and finally asking shop staff where the hotel was. Once I was in the correct services (see above) the hotel was not clearly signposted and I landed up needing to go against the flow of traffic, which could have been very awkward and costly if the highway bobbies had spotted me.

What an amazing receptionist doing the night shift on 27/10. Check in was so smooth, she was down to earth and I had just drove for more than 10 hours and needed a rest so booked a place to stay at the last min, she made my arrival one of the best experiences I’ve had with any hotel. She gave me the best customer service possible. Happy and friendly staff always make a pleasant stay. A big thank you to this lady.