All the staff (including Cynthia, Elizabeth and "Rainy") were professional, smart and friendly. The level of service was very good. The menu had a wide range of choice and excellent value-4-money with generous portions. I had the steak pie etc for supper. Breakfast was quickly served and set me up for a day's golf at North Shore GC. Plenty of beers and lagers etc at reasonable prices.

There was nothing that I disliked. However, I would say that North Shore represents excellent value-4-money but it's not the Ritz so it's all a question of managing your own expectations! I will be staying there again this year and I would recommend it strongly for the golf, catering and accommodation package.

Beautiful building on luscious grounds, right on the seafront with stunning sandy beach, we even saw a Kingfisher! Room has everything you need: big comfy bed, central heating plus portable radiator, kettle with tea station, television, and the en-suite was spacious with a shower/bath combo and heated towel rack. All very nice! We dined at the hotel one evening at the on-site pub, service was great and the food was wonderful, good price for big portions. We didn't personally play any golf but it was always busy and heard people in good spirits.

It was all lovely - we did pay extra for parking on booking.com though and when we asked about it we were told it didn't matter which was frustrating, and going to reception for assistance we were left standing for a while and was met with short answers. Other than that it was great!

Location was fantastic, not to far from the town, great night life. Hotel was spotless the food was very good and most of the staff were friendly.

Breakfast staff should of sued the charm school, just 2 of them were rude if you said something they was abrupt and all I was doing was letting them know they had no eggs or whatever it may of been, they just snapped back and if you asked for tea they went and got it but it was like it was an hindrance for them. If you want to work in hospitality then at least do it with a smile don't let people feel uncomfortable because they asked you something don't think they liked the London accent.

The room, which I understand was the bridal suite (a bit of a laugh for a couple of our age) was large, although a little dated, it was very clean, comfortable and the views were spectacular. All hotel staff were extremely helpful. The cooked breakfast was possibly the best quality I've had from a breakfast buffet in at least two years (around 15 different breakfast locations in this time). Although access (via steps) to reception and the stairs to the bedroom level testing there was always a member of staff offering help if required. The Golf course Pro shop was reasonably stocked for it's size, staff were friendly and not pushy and goods were reasonably priced. A South African gent served me and we spent 5 minutes catching up on two courses in the Cape Town area we both knew.

The whole property was worn and dated (in my opinion not in a good way) A refurb could improve it however staff and location make up for the hotels misgivings

Breakfast good...side plates are tiny for the size of the toast. Quiet despite the many golfers. All staff friendly and helpful pleasant bar ... Clean Pie ofvthe day in the bar is recommended

Room size ok and bed...but very plain. High ceiling but no A/c . No magnifying mirror, no hair dryer. Tv on the small side but picture ok WiFi generally good .. A shower curtain is behind the timed No lift Steep steps to entrance from the car park as well as up to the room...though we we were offered assistance with bags. Decor needs an update. Limited vegetarian options on bar menu.

The moment from entering, was warm and welcoming, the staff extremely helpful and went above and beyond to help with any issues. The room was large, comfortable and the views of the sea especially first thing in the morning. Which brings me to the food, it's excellent, no other words for it, large portions, even we struggled somedays, the breakfasts were varied and set us up perfectly for the day. There is nothing I can say against this fine hotel, WE are definitely going back soon, we can highly recommend it to anyone for a quiet getaway.

Absolutely nothing.

The staff were wonderful, especially Sarah, on reception and the maintenance men who were working on tuesday afternoon when we checked in. We had problems with our first room, so Sarah arranged a room change, and the maintenance man helped us move our luggage as my partner has to walk with a walking stick. Also, the young barman who took our cases upstairs originally.The location on the hotel is great in a quiet area close to the beach and the town.

Our only thing was you not having a lift as the stairs are narrow and we had to walk up 3 flights to reach out room 123. I understand the building is old and full of character, so it would be difficult to install one.

Lovely hotel, perfect location, friendly staff from reception to housekeeping. Room and bed clean and comfortable. Enjoyed our three nights there, sampled the food in the bar on two occasions Lovely food good portions and reasonable prices. As were rhe drink prices. Will certainly stay again.

Nothing to dislike really. Although the fire alarm went off a 4.30am during our first night, apparently someone smoking in their bathroom. There was a large party on our last night, which changed the food service time, purely bu chance we returned early enough to eat, it would have been better if we had been informed in advance about this.

Breakfast was lovely. The full English wasnt buffet style so was very hot, cooked to order and very nice. Our friends had a bar meal and said it was very nice. A few of us had a carvery which was great. Staff were very friendly.

The room was nice but we were rudely woken by a dustbin lorry at 445am on a Monday morning. The room I stayed in was right next to a path and quietish road but the people walking by could look straight in to the windows and many did. The steps approaching the entrance from the car park were quite steep, so not ideal for disabled.

The atmosphere in the hotel was lovely, everyone there and surrounding were kind and helpful when we had questions. The reception staff was incredibly helpful and on hand when needed. The bedroom was a nice size, clean, and the bed was somewhat comfortable but there's nothing like your own bed is there. The beach just down the road was great for us to go sit and relax as we're big beach goers. The food was fantastic aswell always hot when it came out.

The only down side I would say would be getting woken up early on the morning by banging outside. And the sea view was a bit of let down but still beautiful none the less.