The staff here are friendly and welcoming. Nice size room (standard with sofa). A nice place to stay. Quite “homely”, nice atmosphere. Nice layout - restaurant, reception and bar area. I like more about this hotel than I dislike. Deducted one point for poor room cleanliness, and deducted one point for other issues combined.

Cleanliness and tidiness of room was poor: hairs from previous guests stuck on bathroom tiles and stuck to bathroom door. Dirty shower curtain. Stained mug. Paperwork and a magazine from previous guest was in room. Waiter who brought my dinner brought a cream-coloured sauce that I hadn’t asked for. I don’t eat or drink dairy products and asked him if it had milk or dairy in it. He repeatedly said no each time I asked. So I asked him to check with the kitchen. He returned and confirmed it did contain dairy (it was a cheese sauce)! That was unacceptable. Hall lights stay on brightly at nighttime and overnight so, due to big gap under the door, the room remains bright during the night, making it difficult to get to sleep and reducing sleep quality.

The location and view were brilliant, got an amazing view of the park that spanned all the way to the harbor, 10 minute walk from everything that I needed. Staff was very easy to work with. Beds were great and TV allowed me to mirror my phone screen to watch my own streaming services. Complimentary snacks in the room were a very nice bonus and were restocked every day. Housekeeping did an amazing job at making the room feel like brand new every day when I came back.

Bath was very shallow for a big and tall guy like me but got the job done and AC kept resetting or turning off randomly.

Well you always know the quality of stay that you'll get in a Leonardo Hotel and this place was no exception. Leonardo Hotels just have a nice 'vibe' and they're classier than most chains. I have to say one night there were a group of students next door to us who were being SO loud and annoying so at 1.30am I had to ring reception who were really apologetic (it wasn't their fault!) and the 'party' was dispersed within about a minute so to me, that's when you know you're in a really great establishment. When issues get solved instantly.

Our room was quite small even though it had 2 beds in it and it is maybe starting to get a little bit tired but it's still lovely. Also, and this is just personal to me, but without wanting to go into detail, as a woman, I'm not a fan of a fixed head shower.... Those are my only complaints though!

From check-in to check-out the process was seamless. My husband and I were given a nice room with a lovely street view. Breakfast was included in our booking, and it was delicious and hot. The staff were also very friendly and accommodating. What was also nice is that the hotel is situated opposite a lovely park where we sat an enjoyed the beautiful breeze and the autumn colours. The West Quay Mall was also a short walk away via the park. We truly enjoyed our stay at Leonardo Hotel Southampton and will definitely stay here again when we visit Southampton UK again. PS: Drinks were also pretty good at the bar!

N/A

Everything at Leonardo's was amazing from start to finish. We stayed at Leonardo's as my wife had eye surgery at Optical Express, which is a very short distance to the hotel. Check-in was very smooth as the staff were super friendly too. The hotel manager Mack made our stay more relaxing as he gave us a complimentary voucher as a kind gesture. Mac and his staff went above and beyond to make sure we had a great stay and checked on us if we needed anything else. Breakfast the next day was excellent as many options to choose from. The staff at Breakfast were very friendly and welcoming too. I highly recommend this hotel as it's super clean, and the location is excellent. Thank you, Mac and staff, for making our stay a good one. Will definitely be back

Convenient location within walking distance of Southampton Central station. Clean, modern decor. Quiet room on a high floor made for a good night’s sleep. I was greeted by a ‘Welcome’ plate of sweet treats and a handwritten note from the Front Desk staff when I checked into my room. Superb hot and cold buffet breakfast available for £13.00. Staff - especially at breakfast - were warm and welcoming.

Sitting next to the fire doors at breakfast wasn’t the best idea as these had to be opened during breakfast because of a smoking toaster (not for the first time it would seem) and it wasn’t a warm day.

The check in did not take long and we were given some vouchers for a complimentary drink at the bar, which saved us probably about £12. We were in room 909, which had a good view out to the cruise terminal, with a couple of ships in port. The room was comfortable, but the bed was not quite the 'Dream' that they like to think. The breakfast buffet was not bad, but it was a bit busy, and we were going to have to wait for a table, and then another couple said we could sit with them.

The price was a little high for a chain hotel (although I must say it was better quality than the likes of Travel Lodge), but the vouchers we were given did off set this a little. It would also benefit from a night light in the bathroom, so you can fit your way at night, as there is no outside window in there.

The receptionist was very friendly and welcoming. The room was lovely and clean, and the sheets were spotless. The room smelt fresh and aired . It was lovely and quiet in our room too . Will definitely stay there again.. we were high up and the view was stunning .

There were three in our room, but there were only two cups, two spoons, two glasses, and enough milk for two ,so it was a little annoying to go down to reception and ask for extra items .surely, if they know that there are to be three in a room, they should provide three .These little things for me become an irritation .

Everything, the staff are wonderful, every single one of them. The room we had 406 was the best room we have ever had at a hotel! We will be staying here again in the future. Bed was great, actually best nights sleep I have ever had at any hotel in the UK. Great selection of teas, coffees etc. we were even guest of the day with a couple of small cakes which was a lovely gesture from the hotel staff. Breakfast was wonderful with a fantastic selection of hot and cold food. This is easily the best hotel in the UK by a country mile. Cannot wait to stay here again. Such a lovely and wonderful stay. Next time will definitely be staying for longer, that is for sure!

Loud popping noise coming from sink in bathroom after you used the tap for washing hands etc and did go on for a good few minutes afterwards.

We chose this hotel to be near the port for a cruise. Our room was great - spacious with room to open both bags, a bath, a fridge, and a Nespresso coffee machine. We were thrilled. We had an executive room, not sure about other options. There is not a lot immediately around the hotel, and we didn't explore much further. The hotel lobby is extremely busy, but the reception manages well. We decided to stay in the hotel for food and drinks, and we were pleasantly surprised. We sat in the bar area, which is very nice and large. Chicken wings for lunch - very good! But fajitas for dinner were amazing! Overall I was very pleased with this property and would choose it again to stay before a cruise. Be careful though, apparently there are a few Leonardo Hotels and a number of people were sent away (nicely) to find the one they had actually booked.

Breakfast was very busy, but we were able to find a table.