Breakfasts amazing, we booked an extra day before our 2 day stay through booking.com, so we could get early to the masters. On the 3 breakfasts we had we went at 3 different times and the breakfast was always hot and plentiful. The staff were wonderful, helpful, always greeted you with a smile and asked if you slept well. Couldn’t fault it, also never hurried you out of restaurant.

Our room was in the older and part of the hotel and not very large. The room was adequate but a bit disappointing for the money we paid. Furniture was old and very scratched and in need of updating. There was a cupboard for a mini fridge which we wanted but no fridge just open space, as the masters was on dining in was very busy so we went elsewhere. The spa facilities amazing, which we used after a long days at the masters. On the day we left we spoke to the receptionist who asked if we had a nice stay, did we have any issues ,we mentioned the mini fridge and she said if we had of asked they would have brought one to our room. I do think this info would have helped had they had this information in a folder in the room, most 4 star hotels do.

I booked an over night stay and also Spa Treatment which was booked on there site I was greeted at reception and given my key all staff were welcoming. The room was small but cosy with kettle and a good selection of hot drinks, I liked that there was some cookies and a packet of crisps and a sparkling water on the dressing table with a chair. The bathroom was spacious with a shower and their shower gel was nice. A cupboard with hanger ,iron and ironing board and there where supposed to be robes in there so a when I made the staff aware the bought one up for me. They provided Netflix which kept me entertained. the treatment I had was very good a lot of effort to make make me feel good and I was relaxed after and I was able to use the pool sauna and steam room.

The blinds in the bathroom were hard to figure out, I could open and close the shutters but to close it for decency was hard so I asked reception and someone was sent up, when he came he made an effort close it but it was to high for him to complete the task and there was still a gap so I had to keep the door to the bathroom open which shielded the view while having my shower just for piece of mind. to be far the room was tucked a way on an corner off the hotel but from inside I could see out side so was not sure what could be seen form the outside. just saying.

Lovely room. Spacious and clean. Beautiful bathroom. The hotel was smart, the food was very good and there is a wonderful terrace. Some of the staff gave really good service - particularly in the restaurants. Overall excellent value for money.

Some of the staff seemed indifferent. Poor service when trying to book spa treatments before the stay. Dinner was included in our overall price, but when ordering we were told that side dishes (e.g. vegetables) were excluded! The 'glasses' of prosecco served barely filled half a glass. These last two things made it feel like we were being nickelled and dimed which slightly took the edge of our relaxing spa weekend. As the hotel is on a golf course there are no grounds to speak of where you can walk around.

Room was very nice, comfortable bed, very clean, some nice touches. Breakfast was excellent, the staff couldn't do enough for you too. Swimming pool was great, glad I packed my swim shorts!

The wi-fi stopped working for a little while during the conference, which was frustrating, as it worked well for most of my stay. As a stocky guy, I found the seating in the bar area and on the patio quite uncomfortable with no alternatives available, I eventually found a chair with no arms in the bar, which helped.

The staff were lovely and very helpful, we encountered a problem with our room, booking.com had made a mistake and gave us the wrong details so we were expecting a room with a view but instead got a room with a carpark. The manager was understanding of our frustration. The king suite we was put in was spacious and the hot tub was very relaxing. The food in the restaurant was also lovely as were the staff. Will definitely stay again, but will book directly with the hotel so we get exactly what we want.

There is nothing we didn't like.

The staff were exceptional, really friendly and chatty to everyone. The hotel was spotless throughout and had a welcoming feel. The bedroom was recently refurbished and cleaning was to a very high standard. The room was well stocked with coffee, tea, biscuits etc and had an iron and ironing board. The breakfast room was a delight and the selection of food was of a high standard. Dinner at night had a varied menu and was delicious.

I would like all hotel residents, regardless of who they booked with, to have free access to the spa facilities.

All the staff were excellent, friendly and helpful. Food at our lunch in a private room was also very good. Bar staff also were good.

Bed linen and pillows not up to standard of the premises.

Wedding Blessing held here and the staff and facilties and food are excellent - we had a day to remember! Every single guest ahd a wonderful experiance! Special mention the Claire the duty manager, Heather Pitt the wedding organiser,Troy the 'organiser' Millie, and Jack the night porter - first class service from each and every one of them. Highly recommended for your wedding venue!

no minuses

All the staff are lovely and very accommodating.

You are advertised as having air conditioning, and that was the reason for staying at the moor hall, due to my daughter chest problems. but we then discovered that the room we had was on the top floor. The heat hit you as you walked into the room, but reception did bring us a fan, but that didn’t do much, all it did was move the hot air around the room, we couldn’t open the windows due to a wedding going on and everyone been outside smoking.

All the staff were really friendly. We stayed in the jacuzzi room, which was lovely. We didn't book a meal - but we did decide to eat and they squeezed us in. I am gluten free and a vegetarian which can be hard to cater for, but they gave me lots of different options. It was lovely to relax by the fire in the bar with a large malbec.

I wish we booked a longer stay.