As well as a beautiful setting, the hotel staff were helpful and friendly. The room was spotless and very nicely presented. The breakfast and bar/lounge food was superb. My wife appreciated the spa treatments and the pool was a great place for unwinding. We used taxis to get to the centre for shopping and evening entertainment, with an Uber ride being around £15-18 each. I commented several times it was nice to visit a hotel that was just as nice as the brochures and reviews suggest.

If the spirit of trying to find some room for improvement and if I was being picky, the gravel car park is awkward for pulling wheeled suitcases on. Some sort of perimeter path, or a central 'runway' would be appreciated to save arms getting sore.

Our stay at New Hall Hotel & Spa in Sutton Coldfield was an unforgettable escape that exceeded every expectation, leaving us with memories we’ll cherish forever. This historic moated manor, brimming with centuries-old charm, blends timeless elegance with modern luxury, creating an experience that felt both enchanting and indulgent. The grounds were absolutely impeccable, a breathtaking sweep of lush gardens and serene landscapes. Strolling through the beautifully manicured gardens, framed by the tranquil moat, felt like stepping into a fairytale. The surrounding parkland offered peaceful trails where we spotted wildlife, adding a magical touch to our walks. The moat, alive with ducks and fish, was a captivating centerpiece we couldn’t stop admiring. The food was simply divine, with every meal a celebration of flavor. The restaurant’s modern British dishes, crafted with fresh, local ingredients, were bursting with creativity and beautifully presented. From leisurely breakfasts to exquisite dinners, each bite was a delight. We also loved the cozy lounge, where we savored expertly crafted cocktails and a decadent Afternoon Tea that felt like a treat fit for royalty. The dining alone left us dreaming of our next visit. The staff’s warmth and attentiveness were beyond exceptional, making us feel truly special. From the moment we arrived, they went above and beyond, anticipating our needs with genuine care. Their heartfelt hospitality, echoed in so many guest reviews, made every moment shine. We were also lucky to meet a local guest, staying with his wife, who shared fascinating stories about the hotel’s rich history, bringing its legacy to life in a way that deepened our appreciation. Our room was a heavenly retreat, blending historic charm with modern comfort. The beautifully designed space, with its elegant furnishings and serene garden views, was a perfect haven for relaxation.

We loved everything!

Everything about this Hotel is fabulous. The grounds are wonderful and the rooms are delightful. The staff go over and above to make sure everything is perfect and we were made very welcome. The dogs had beds,Treats, Food and water bowls, poop bags. The tea and coffee selection is amazing….i could go on and on about what makes this one of the best hotels we have ever visited. Thank you.

Not enough doggy poop bins around. The only one is in the main car park and this can encourage laziness in visitors. I must add that it didn’t in us, but there were a few little accidents we came across in our walks. The post code for Satnav is not the same as the Hotel and this should be made clearer as it was confusing.

Beautiful, historic building. Very nice atmosphere. Beautiful park all around, great walks. magic atmosphere on the grounds of the hotel. Romantic park. Walks in the countryside near the hotel. Possibility of coming with a dog. Great, helpful staff and especially Kris, Apo and Libbee: you have made my stay a very pleasant one. Thank you! You are doing a great job. The hotel would not be the same without you. You make it special!

Ideas of improvement for breakfast: there could be sourdough bread and salmon for breakfast. There could be a machine for guests to make themselves apple, carrot, kale juice. There could be sprouted seeds for breakfast. Prices of the restaurant a little bit too expensive. There could be the history of the building somewhere in the reception. No green apples but normal apples.

I was pleasantly surprised by the excellent service and friendliness of all the staff. Sarah's 5*welcome made me feel so valued as a guest. The building and grounds are beautiful, the beds super comfy, a fridge in the room is handy when travelling with children, good pool times for families, and a great menu for both children and adults. Overall, really excellent value.

The floor around the edge of the pool could have done with a sweep, but changing rooms etc were all clean. The restaurant worked really hard to get the children's food out ASAP. They excelled here, however, it was quite a wait for adult mains. Once served, the food was delicious. I do think we were in the restaurant at the busiest time.

The property is stunning. The rooms were lovely. Loved the spa! The breakfast was the highlight- it was amazing! All the staff were so lovely! Mo, Scarlett etc.

Overall everything was fab! I was just a bit surprised that on our last night I had a 0% gin and lemonade and it came to £18. I was really shocked. There was also service charge on there when I stood and waited for it. My husband was drinking double rum and cokes for only £13, no service charge, and we never paid for service on any of our other drinks that we collected ourselves at the bar. I asked the gentleman at check out and he couldn't help us but it just left a bad taste in the mouth. You can buy a bottle of that 0% Caleño stuff for £14 on ocado! I'd have rather had a diet coke for that price. £18 for a 0% g&t! No one could believe it.

We had an absolutely wonderful stay! The property, dating back to the 13th century, is stunning and full of character. It’s set in a beautiful, lush, and green area that offers a peaceful and relaxing atmosphere. The staff were very professional and welcoming, making us feel right at home. Dinner was fantastic, Apo was a wonderful host at the restaurant and every detail was thoughtfully taken care of. Also Pedro was a great host making our first day very enjoyable. Truly loved everything about our stay.

The lunch menu could offer more healthy options

Irreverently humorous waiter (Mo) in the restaurant, beautiful setting, staff excellent without exception. Food quality generally good, though three out of four in our party asking for the whites of eggs to be cooked until they were not 'snotty' failed repeatedly. The ladies raved about their fabulous massages from Tia and Claire.

The hammering on the door next to ours at 3 am for some bloke getting room service. My wife awoke startled, thinking somebody was breaking in. The sticky toffee pudding that was cold in the middle as it clearly had not been microwaved for long enough. The pool and spa involves a short walk outside in inclement weather.

From the first glimpse of the hotel we were awed, stunning building and beautiful grounds. Our welcome was friendly and the room was beautiful, with all the extras you expect at this price point, bonus points for having fresh milk in the fridge! We had an issue with the shower and without hesitation we were given a new room which was also an upgrade. We had a meal in the bar, it was obviously busy at the time but the staff were well organised and there were no delays. Our meal was good value. We loved the atmosphere of the hotel, it was calm and peaceful and all the staff were lovely. We hope to go back one day.

Not sure I can think of anything, we came back home feeling rested and relaxed even after a very busy weekend. All positives!!!

Sarah was exceptional she was kind to my elderly parents and very nice given us chocolates as we departed .

At the bar I asked for a glass of Wine which wasn’t sold by the glass but this was explained to me and I was just given a different wine in a glass that cost an eye watering £25 per glass . I didn’t realised until I paid then queried it and bought a bottle of the original wine . This was the only member of staff that didn’t communicate with guests .