Nice staff at reception (thank you, Mina). Going the extra mile. Comfortable quiet room/bed (stayed on 10th floor). Ample parking under hotel. Breakfast very good. Very close to all entertainment venues.

Minimal roomservice after 2200 hrs, but brought our own snacks/drinks. Parking a tad expensive @ £21 for an overnight stay. View from rooms now obscured by high rise buildings.

I can't say enough about how helpful the staff have been—especially Jordan. She’s always gone above and beyond to support my family and make us feel welcome. Thank you, Jordan, for making our stay so pleasant. My family and I truly appreciate it, and we’ll definitely be coming back again! Also, a big thank you to the rest of the staff, everyone has been incredibly kind, helpful, and genuinely friendly throughout our stay. And I have to mention the breakfast, it’s absolutely delicious every morning! It was always served right on time and exactly how I ordered it, which really made a difference and started each day off on the right foot.

I have nothing bad to say

Manager on arrival acknowledged us before we did him. He took my sons medical equipment off of me and offered myself and my children an easter egg and made us feel very welcome. He also went behind the scenes and then approached us discreetly with a PEEP form as my son has complex medical needs which made me feel at ease if there was an emergency. He also took all our bags onto a luggage trolley and took us up to our room. This all took the added stress away of travelling as a single parent with two children, one of whom is disabled. Reception staff were also very accommodating and friendly.

No free WIFI. Maybe a couple more sundries in the rooms to accommodate occupancy levels please. However reception were very helpful on provide more of these on request. Maybe parking needs explained better also with the option of the mailbox carpark would really benefit potential clientele as this was my biggest pressure/stress of coming to this hotel.

Absolutely wonderful hotel, the staff are all so welcoming and the hotel is immaculate. The room was Huge - as was the bed! - and incredibly comfortable. The breakfast had literally everything you could wish for, plus checkout as standard is up until midday, which was most welcome! The hotel is situated about 10 minutes walk from the shopping centre, which was ideal for us. My husband is a worldwide traveller with work and he was very impressed with every aspect of the hotel.

If I had to pick something it would be that I just couldn’t figure out the air con!

A lovely welcome at reception check in from Siham. Siham was able to also give me directions to a place I wished to check out before visiting later that evening which were great directions! (Thankyou). The room was 6th floor , no noise from outside the building but a couple of people nearby on the floor that were enthusiastic halloers/goodnighters! Comfy bed I had a great sleep. Breakfast, great selection of tasty options. Very efficient in seating and unobtrusively clearing tables as you went along (family had also checked in separately). All the staff I met were welcoming.

Very pleasant, helpful staff on reception and in dining room. Large, comfortable room. Adequate evening meal considering what we paid. The staff were efficient and helpful throughout. The location for us was good, very near New Street Station. The hotel is clean and comfortable with a large bar. Bedroom was very comfortable, clean and well equipped. Dining experience good and breakfast excellent.

The only negative comment is that the rooms were not well soundproofed and shower sounds and doors closing could be heard from other rooms.

The central location made it easy for us to explore the city, with shopping and dining options just a short walk away. The service was excellent – the staff were friendly, attentive, and made sure all our needs were met. We enjoyed a delicious dinner through room service, and the breakfast was quite impressive, with a wide variety of tasty options. Our room was clean, comfortable, and perfect for our family.

One downside of our stay was the lack of a swimming pool or play area for the kids, which would have been great for family relaxation. However, the hotel did try to make up for it by providing a small kit for the kids, including coloring books and other fun activities, which was a nice touch.

The staff were brilliant. Jordan on reception at check in, room wasn't sorted otherwise out along with complimentary drink whilst we waited. Room 510 turned out to have no hot water, to bath and shower which we found out in the morning. Again Jordan swiftly arranged another room on the same floor for us to use. Breakfast choice was very good, with excellent service from Jess (Malaysian lady) and Swylvia (Polish lady). Hotel is very well placed for a swiftly, easy walk into center, along a well lite route. Great car parking facility underneath the hotel.

The customer service and response rate were exceptionally commendable, and I love that they are always willing to assist. I particularly appreciated the convenient proximity to the city centre and train stations. Furthermore, It's got really lovely aesthetics and an environment for good pictures.

The room lighting wasn't so fantastic, especially at night. It's not bright enough if you need to do something really late. Also, I would have loved that complimentary breakfast ideas are improved like, if its a room booked for 2 adults for example, make available snacks and tea/coffee/hot chocolate and nice toffees or chocolates for the 2 guests.

The staff were excellent, could not do more for you, reception especially, and the young lady in restaurant, at the front desk.. Great customer services very friendly.

The only thing was the room we first had on the 2nd floor was right at the end it was a little dusty and a few crumbs on carpet we were near the stairwell.. And it was so noisy, because of the trains and people bashing the door to stairway, so had a bad sleep. We were moved to 5th floor, but this time 2 doors away from end still a little noisy.. But the room next to ours were the worst they were talking so loud from 11.30pm till 1.30am... Apart from that excellent hotel.. Jordon on reception was really genuine and took our complaint seriously.