Excellent location. Lovely room. Clean. Friendly reception. Breakfast fine. Nice shower. Clean and room welcoming. Will definitely recommend and stay here again.

One lift was broken. The only other lift has a broken console which shows floor 4 wherever you are. Suggestion: to write the floor number big on the wall opposite the lift door so visitors know always know they exit on the right floor. There were several guests as confused as us which floor we were take to when the door opened. It was amusing for us, but can easily be remedied with fixing the lift console and putting floor number on walls.

The hotel as a whole was fantastic, decorated well and clean. The staff we encountered were very friendly and very happy to help, always greeting you with a smile and a hello whether they were a chamber maid or front of house. We really loved the tea, coffee and hot chocolate machine in reception, we used this a lot instead of the kettle and tea/coffee in our room, using the machine before we left for a day of exploration and then when we got back to the hotel at the end of the day, this machine became a necessity for us as a family ! My 8 year old loved being able to make his own hot chocolate as well (under my view) The breakfast was fantastic and staff kept it well topped up, they were very observant when items became low. The pancake machine is just magic ! The rooms are very clean and tidy, absolutely nothing wrong with the rooms at all. The pillows are so soft and squishy and so so comfy we'd like to buy them ! I understand why we couldn't but it would of been nice to open the window for fresh air however the Aircon was an absolute godsend for us ! The fact this hotel has a carpark is a huge bonus, the fee wasn't very bank account friendly but I felt the car was safe and was nice that it was close to us.

The tissue box in the bathroom fell off the wall when trying to take a tissue out. Room 326. There is nothing we didn't like !

Location was excellent, staff were very helpful. We were able to drop off our bags earlier in the day.

There was no hairdryer in the room so used the watsapp number yo request one. We were going out 2 hours after the request but there was no response. We finally received a response 4 1/2 hours later when we were already at an event and wife had to make do with straighteners. We could have gone down to reception and ask personally snd I'm sure would've been assisted. Comment is ore to highlight if you have a watsapp number instead of a phone in the rooms then it needs to be monitored affectively and responded to. Room was a little noisy.

Excellent hotel, easy check in/out. spotless, friendly staff, buffet style breakfast, not a massive selection, but plenty of what was on offer. Pancake machine was fab!There's a free hot drinks machine and ice machine in the lobby, as well as tea/coffee in the room. Room was spotless - towels, iron, hairdryer, and a/c. Underground parking (£15 -24hrs) with a lift straight to the lobby. There's a Tesco express about a 5 min walk from the hotel, which was super handy. Will definitely use this hotel again on future trips to Birmingham. Here's a pic of my pancakes,bacon and honey!😋

It was our first time in an Ibis Styles and we were pleasantly surprised. At reception there’s a corner with a coffee and tea machine, an ice dispenser and magazines, always available for guests. The room was very clean, the bed large and comfortable (two singles joined together, but the gap wasn’t noticeable). The bathroom with shower was practical, with excellent water pressure. A small sign indicated that courtesy sets (toothbrush, toothpaste, razor, etc.) were available at reception, but we didn’t need any. The air conditioning worked perfectly as well. Breakfast was very good, with plenty of choices for everyone. Overall, we had a great stay and will definitely be back!

On the other hand, it would be ideal to have a water dispenser in the reception corner. There was a large jug with lemon, but the tap wasn’t very practical, making it difficult to fill a glass. All the staff were very kind, and reception was great, although the breakfast staff could be a bit more friendly and smiley, as they didn’t even greet us. Also, the housekeeper knocked on our door early in the morning to check if we were still in the room.

What a lovely hotel and stay. Everything was so comfortable and clean, staff friendly and the refreshments on offer were fantastic. It's one of the best hotels I've stayed in in the city and already looking to pay the extra to stay here again on the next trip over other hotels here including the Ibis budget down the road. Stayed as a family but it was great regardless of children or not. Buffet breakfast was also beautiful.

The only fault I had, which was incredibly minor, was that the handles to open the hot food in breakfast were very hot with no warning. Luckily, it was me who opened it 1st, not my children, and could quickly reach for a few paper napkins to hold between my fingers and the hot pot. It was a very minor thing, and I only mentioned it because of burning people's fingers with more sensitive skin.

The hotel was clean and comfortable and is perfectly situated for any visits to the Utilita Arena or the City Centre. Car Parking is very convenient with a secure underground car park and parking is valid until midnight on the day of your departure (£15 per car per day).The breakfast was good too.

The coffee machine was awful. Free coffee is advertised on check in for the whole of your stay but it is pretty much undrinkable. This is the same coffee that is made available at breakfast. If they upgraded their coffee machines it would have a huge impact on the quality of the stay.

It was very light & bright. Room was comfortable with a view. Excellent, helpful, friendly staff. Nice to be able to have a drink when we came back from the show. Car park 👍

Unfortunately the lift to Carpark wasn’t working. After parking we found our way to the stairs. If we’d known one of us could have brought our bags into reception before parking. We were rushing by that time as we had been delayed while travelling. Check in staff were very helpful. In our room, not sure if the air con was working. I found the dial in the room complicated to understand, the print was so small & I had forgotten my glasses. I tried a couple of times & I’m sure the staff would have helped if I’d asked. I always forget to ask about a shower mat.

Room was huge and well laid out, clever use of door in bathroom which doubled at toilet door. Shower was amazing. Bed comfy. Buffet breakfast was excellent. Staff friendly. On my visit there was only 1 working lift to the rooms, which often meant long waits, but that was only slight downside. Location was excellent 10 minutes walk from New St Station. Complimentary tea/coffee, newspaper and magazines in foyer was a nice surprise.

No opening windows.Even with air conditioning I do miss being able to open a window even a few inches. Lighting was a bit dull in bedroom. The bean bag chair was a surprise, but difficult to get out of, so I ended up using the chair by table.

Great location hotel, was really helpful to have the car park so close and was able to park before we could check in, and for 24 hours. The room was spacious and very clean. The rest of the hotel was also very clean. The breakfast was very good and there was a good selection of foods. It was also great having the coffee machine that you could use when you want. Would definitely return to the hotel in the future and would recommend to others.

Only small thing was the shower gel didn’t work in the room and when asked as reception they said someone would come up to the room but they didn’t. We were however able to use the shampoo.