Location perfect as within walking distance of centre of city, breakfast was perfect and good value for money, foyer area very welcoming and comfortable. Finally the customer service was attentive and friendly, we appreciated the little touches of knowing who we were before we arrived and acknowledging we were there to celebrate two special occasions.

The bedroom we booked was a standard double, so we expected relatively basic, however for the price we paid it was quite clinical, it needed to be softened slightly in regards to decor. Oh and the pillows were far too hard, like sleeping on a stone!

After raising an issue with noise from an air con unit the staff could not have been more obliging and immediately offered change of room which was very much appreciated and particularly attractive as it overlooked a lovely square with St Paul's church as a backdrop. The staff on reception were very helpful and obliging

Pre booking was a little confusing and I was not able to speak directly with a manager. However he did engage with me during the stay. Breakfast was somewhat chaotic with not enough staff around to serve, clear tables and replenish parts of the buffet. However the choices on offer were good with plenty of variety.

Clean room, very modern, great location and great value. Nice having a bar and restaurant downstairs. Staff generally ok.

Lift continues to be out of order. Clearly no intention of sorting. Was advised upon check in of complimentary drinks in the room including prosecco but nothing in the fridge when we entered. Messaged to inform reception but were ignored. Assume they couldn't be bothered to address and put right. Not great having a booze supplier delivery at 7am in the morning, having barrells being rolled on the pavement outside. Very noisy at this time in the morning.

This was the second time we stayed here. Absolutely fantastic I loved it, It was great value for money and so clean and had modern rooms, comfortable and a lovely scent as you walked through the corridor to your rooms. My friend and I stayed on Saturday 24th May and sorry I have forgotten her name who greeted us at reception. she was amazing, lovely friendly helpful young lady please recognise her and also I saw the young lad when we checked out he also is very pleasant I remembered him from my first visit. So overall fabulous 👍 ✨⭐⭐⭐⭐⭐

Nothing not to like

The location in the Jewellery Quarter, walkable from New Street Station (I only had overnight luggage) and very handy for my early evening event. It was very clean and seemed to have been recently modernised in an industrial style. There was an iron and ironing board on the room. Receptionist was efficient, friendly and apologetic that the lift did not work. The pub next door served a good breakfast in peace and quiet. I hope to stay again.

The place appeared closed with all doors locked. After a bit, I went and asked in the pub next door and that is where reception is with an internal door into the hotel. I was concerned about the music but that stopped at 1030.

Great location on a quiet square with some nice bars and restaurants very close by. 5 mins walk to jewellery quarter and 10 mins is phenomenal to city centre and canals Ground floor is a really nice bar and restaurant with a good atmosphere in the evening. Live music on Friday night and female singer was fantastic. Music stopped at 11:30 which was good too Plenty of toiletries provided All staff very friendly and helpful. Car park behind the hotel but at a cost of £21.50 per day

Unfortunately the lift was out of order and our room was on 2nd floor. Remote control in room wasn’t working for tv and we did ask for new batteries which didn’t fix the issue

This hidden gem was a remarkable hotel. It was excellent value for money and was worth every penny. My only gripe was the lift was out of order so any guests with accessible needs would have not been able to get to the room. The room itself was spotless. The mini bar had complimentary Prosecco, water and apple juice. There was a gorgeous leather settee to chillout on and an additional chair. The make up area had a kettle with tea etc and a huge mirror and chair. The hotel itself was a 1 minute walk from the Jam House where we were seeing a gig. Breakfast was £15 per person and was brilliant value for money. The bar area was very cosy with lots of different seating areas. Loved this hotel and would definitely recommend it to anyone.

The fact that there was no coffee available in the room, only tea was a disappointment, although I could have probably asked at reception. Again, the lift being out of order was an inconvenience but could have made your stay impossible.

3rd time staying here. Very well located and smooth check in. We were in room 101 which is my favourite room in the hotel. Loved the view of St Paul's Square. Even though the bar/restaurant was very busy, we weren't affected by noise.

Unfortunately, through no fault of the hotel, several of the roads in the area were due to be closed at 4am for the marathon, so we had to leave at 3.30am to avoid being delayed in Birmingham. Sadly we lost several hours in our comfy beds and weren't able stay for breakfast.

The property is very well presented and the breakfast was £15 and good value for money, it was tasty too. Great location and some nice bars in the square it was quiet too in the room

When we got there, we were an hour early, but there wasn’t any staff at the reception desk, other staff had to go get her and when asked about checking in or should we get a drink and wait she said I was busy upstairs sorting the rooms out so we can check in, we sat and waited with a drink and another couple came up half an hour later and she checked them in right away and then called us up. She was helpful in the end and nice I think we maybe got off on the wrong foot, but maybe they need more staff to just say, you are early. take a seat and feel free to order from the bar.

Perfect location for what I needed... quick check in, parking at rear (paid for to a separate company), surprised there was a full bar and restaurant on the bottom floor. Although I there was a Dj and loud music, I got asked to be moved to the second floor, pre-empting it was going to keep me awake. I could not hear the music coming through to the upper floors. :) Comfortable and nice sized room

Elevator out of order, which was slightly inconvenient as I had heavy luggage, but the two flights of stairs were easy enough to go up. Other than that, nothing else.