Links to ICC by sky bridge Breakfast is good. Shower was strong and of good design.

No pad for writing, no pen, no writing paper or envelopes. I dislike pump action shampoo in bathroom. Lean taken too far for a supposed 4 star hotel. I went up briefly to get a pastry and when I can back coffee, orange juice and plate had been cleared already along with napkin. Over eager staff tells me they are pushed hard- uncomfortable hovering- needs to be more relaxed for diners.

We would like to thank you for a fantastic stay. Vinny the tech guy & heating guy, you are fantastic and great at what you do. To Kyle, Arthur and Falis, we appreciate you also. You provided an excellent service. To the lovely gentleman that created the spinach, ginger and pineapple in the mornings. You are amazing, that juice was absolutely delicious. Please make more...at all times lol. Also to the person that delivered an anniversary treat. Thankyou it was a lovely surprise. And last but not least, Gabi at the front desk. What an amazing representation of your company. She went above and beyond to help me at check in and throughout our stay. Cant thank you enough. Really loved the lounge access through out our stay aswell. Was really worth it. Thankyou for a lovely time. If you are thinking of staying here, don't hesitate. And enjoy a fantastic experience as we did. Appreciate everything room 2406 Tony

that we couldn't stay longer

The hotel is in a great location and is generally still very impressive despite being 35 years old now, the rooms are large and nicely decorated and the staff were all very friendly, the pool and spa are also a bonus

The bathrooms in the rooms are looking very dated now and need refurbishing, although they are clean. The spa could also do with freshening up a little, some small changes could make it look a lot better. The pub also need s refurbishing as it looks old and tired, the mens toilets were terrible, although my wife said that the ladies were new so perhaps the mens are on the cards to be refurbished.

Staff. Food. Swimming Pool. Rooms. Location. Outdoor bar area.

Late night drink would been lovely. We wanted a hot chocolate with baileys in to go to bed. Gutted this was not possible. Also didnt like being asked about 4 times if we wanted to pay for our breakfast while we were eating. Breakfast expensive, but nice , but we felt like we were almost expected to do a runner for how many times we were interrupted on conversation asking if we wanted to pay. Very intimidating . Little things like having the baileys would of been nice. What really brassed us off was by the time we got up to our room- we intended on hot chocolate and movie. The TV constantly kept turning itself off while we were watching.. We eventually gave up deflated! Shame really everything else was nice but this did spoil it a bit. Wouldnt expect this from a good hotel.

I love this hotel, literally one of my favorites in the world, having known it for years as a (very) occasional visitor. Everything about the building is super, with one minor exception (see below). Everything, without exception, is super about the staff, from cleaners to reception, via the splendid doorman and the lovely waiting staff: they all seem like old friends, not least as almost all of them greet me by name every time I see them! It's always spotless, everything always works and everyone always wants to keep guests happy... The location couldn't be better for me. Almost part of the Symphony Hall, where I'm invariably attending a concert, and right by the tram stop from New Street Station.

I hate non-opening windows, though I grudgingly confess that the forced-air ventilation system here almost converts me! Slightly more importantly, I wish there was a flexible hose on showers rather than a fixed pipe. Make of that what you will! I know it's petty, but you did ask. My response is an answer to your question and absolutely not a complaint...

The location was perfect for the Symphony Hall where we were going to see a band. Beautiful exterior & interior ground floor surroundings. Friendly and very helpful staff from the concierge to the room service & bar staff. Spotlessly clean. Comfy bed. Lovely big bathroom with all the extra little touches. Food delicious, we ordered the nicest club sandwiches I’ve ever had. Nice comfy chair & footstool plus a desk & chair.

Parking is limited but we were lucky at 3pm on a Friday to choose from 4 spaces. In room dining service is pricy ie 3 slices of toast at £6.50 (the first plate was returned as it was damp & soggy (wrapped in a cloth napkin piled on a plate - condensation) although they rectified it quickly. Plus £5 tray service. Only one bathrobe (didn’t matter to us but might to others)

Location friendly , clean and security was amazing

The room was very cold , when we arrived so we put the temperature up went out. Came back it not got any warmer . So went to bed . Woke in the morning and the temp had not changed so we wanted to go and do something so we left . We wasn’t asked if the stay was enjoyable. We totally love the hotel and stayed when we go to Birmingham . We did request room 501 and said they do there best to accommodate us but w I hen we had the key card we was given 514 over looking the eatery .we know can’t always accommodate so can’t complain . Was just the cold room as I got medical issues I struggled to be warm all day . Sorry to give little negative feedback back . Hopefully

The rooms are really nice and the views are amazing. The ability to have breakfast in the room is a great option as it beats trying to navigate the restaurant at busy times in the morning.

The check in could be streamlined through technology- I know that some guests may need to have paper documents and passports checked but most people will not. 45 Minutes to check in is not really customer friendly in this day and age. There needs to be more directions to parking, there is a car park on Holiday street that doesn't get a mention on the website but others further away do. Other customers also may want to address their approach to this hotel and realise that its not The Ritz and you will not have paid £500+ a night in most cases, there is no need to vent at check in before the check in time!

Clean perfectly placed for the theatre with an enclosed bridge walkway. Bar nice and comfortable. Staff excellent. Bed comfortable views from 15 th floor fun

Buffet breakfast. Cold fried eggs even though they were freshly put out

The bedroom/ensuite was perfect and quality was as it should be for 4 star. Robe and slippers supplied were fluffy, soft and cosy. Staff were friendly, polite, helpful and responsive.

Pool was smaller than pictured and poor lighting (not like in the pictures) so that pool area appeared dreary. The water was also cold. Annoyingly pool only opens from 7am Mon- Thurs and not until 8am on Friday which is a work day so I was unable to get a swim before my conference which was disappointing. I would expect a 7am opening for a hotel whose customers include a lot staying for work