Nice staff at reception (thank you, Mina). Going the extra mile. Comfortable quiet room/bed (stayed on 10th floor). Ample parking under hotel. Breakfast very good. Very close to all entertainment venues.

Minimal roomservice after 2200 hrs, but brought our own snacks/drinks. Parking a tad expensive @ £21 for an overnight stay. View from rooms now obscured by high rise buildings.

I can't say enough about how helpful the staff have been—especially Jordan. She’s always gone above and beyond to support my family and make us feel welcome. Thank you, Jordan, for making our stay so pleasant. My family and I truly appreciate it, and we’ll definitely be coming back again! Also, a big thank you to the rest of the staff, everyone has been incredibly kind, helpful, and genuinely friendly throughout our stay. And I have to mention the breakfast, it’s absolutely delicious every morning! It was always served right on time and exactly how I ordered it, which really made a difference and started each day off on the right foot.

I have nothing bad to say

I got a 10th floor room with a great view of Birmingham skyline. Hotel restaurant offers a great buffet breakfast with a lot of variety. Each breakfast item was made with care. 24 hour exercise room. Paid parking available with a parking company right in front of hotel main entrance. Hotel located in the heart of Birmingham close to many visitor sites. Many wonderful restaurants nearby. Give the Biryani Jackfruit a try at Dishoom Restaurant in Victoria Square especially if you are a vegetarian. I am a meat eater and I liked Biryani.

Hotel was located 35 to 45minutes drive away from Black Country Living Museum and Stourbridge Canal Locks.

I arrived very late, but the staff member checking me in did a wonderful job of making me feel welcome, going above and beyond to ensure that I had everything I needed for a great stay. The room was large, with an excellent floor plan, giving me more space than I was expecting. I quite often do not use sofas or seating areas in hotel rooms, as I tend to find the furniture uncomfortable and awkwardly designed. Here, however, both chairs were very comfortable, there was an abundance of table/desk and storage space, and I chose to relax, read and have lunch in my room rather than going out (saving me time, as I had an event nearby). The shower and bathtub were separate, which I prefer, but without compromising on space; both were generous in size. Bar and restaurant hours were excellent, housekeeping extremely efficient and considerate. There were plenty of power sockets, both USB and regular, placed with care and attention. Connecting my laptop to the TV was also easier than I've experienced in any hotel room - a small thing, but in a short stay it's all about the little comforts. I will definitely be returning!

Despite having notified the property via Booking's messaging system, calling them directly, and finally emailing to confirm my late arrival, I had been still registered as a no-show. The staff member did note that the system registers late arrivals as no-shows, which I understand, but not only had no note been left to inform those on duty of my arrival, they also could not find my booking at all. It turned out that my name had been misspelled in the system. Thanks to the staff member's patience, care and professionalism, things were eventually sorted out, and I was very well taken care of, but this should not have happened.

Everything was perfect. It was spotless, the staff were very professional and friendly. The room was gorgeous, really spacious and we had everything we needed. We slept really well in an air conditioned room which was very much appreciated as it was so hot last night. Breakfast was fabulous, there was so much to choose from. My husband had smoked kippers and poached eggs which he said were delicious and I had a freshly prepared omelette which was perfection. The staff couldn’t do enough and it smelt so lovely throughout. We paid £21 for parking for 24hours , however it was in a secure parking lot which was locked at 10pm so we knew the car was secure until we needed it and it was cool when we got into it which was a bonus. As we had paid for parking for the 24 hours, we were able to go into Birmingham Bull Ring for some retail therapy as well so it was well worth it. All in all, an excellent stay in beautiful surroundings.

Nothing

The room was lovely and big and we had two small double beds, great for sharing with a friend. The hotel reception area was open and very nice. We had breakfast included which was very nice, hot and plenty to chose from even though it was busy around 10.00am on a Sunday morning. The lady seating everyone was so lovely and accommodating. Actually all the staff were very nice, apart from the checking in receptionist.

Unfortunately, there was one receptionist that was a little unfriendly in her manner on checking in. She just needs to smile a bit more and be a little bit more friendly.

The staff were lovely The breakfast was great The hotel has been refurbished to a good standard downstairs in particular the bar area The room service was very good the lady that bought our breakfast up at 6.30am was very friendly.

The shower door was missing in our room and meant that the floor was soaking wet when we had a shower. There was no extractor fan in the bathroom which meant it got very streamed up and with a wet floor meant it didn't dry very quickly. There was a conditioner in the shower but no shampoo which was quite disappointing. There wasn't any herbal tea in the room which was disappointing as a person that cannot have caffeine. Although this was rectified when asked.

Great location, very clean. The staff were really polite and attentive. Most facilities open 24h. Room service available. The bar was open and pleasant with outdoor seating available. Breakfast v well organised with everything you could want including healthy options and warmed plates. Checkout at 1200 as standard was really welcome. The al a carte menu with calorie counts on it was again extensive and allowed to choose healthier or smaller options. Good range of beer.

Was a v hot day so would have been nice to have the complimentary lemon-water and orange juice topped up more frequently.

Breakfast was extremely good, recommend to get there early as very busy at prime times. I had on the first night the Salmon and broccoli, it was perfection on a plate, so much so I has it a second time the following day. Breakfast staff we extremely helpful and attentive, which it the perfect start to ones day. Location is close to most places, including Rep theatre being only a 5-6 min walk away.

There we a couple of minor issues, access to the hotel is a path up alongside a car driveway up a hill which is a little narrow. Due to timing the room was not attended too, after speaking to the manager the following morning, I felt assured this would be rectified as they fully accepted responsibility, and no excuses.

It was in a good area, lovely modern lobby area, amazing bar. The room was modern, spotless and well stocked of teas, coffees, bottles of water etc. Really lovely staff! Comfortable bed and despite it being harder than my own I slept like a baby and I didn’t have a bad back in the morning!

The smell as soon as you walked in, it could do with a plug in air freshener or something like a wipe over with some nice smelling disinfectant, I couldn’t put my finger on the smell, but it wasn’t a dirty smell, it just wasn’t pleasant. The flush on our toilet in our room 218 was difficult to press.