Four hotels grouped together all different. we stayed at the Torak. The room although being very basic was clean and comfortable. The restaurant served a lovely three course meal and in the morning the breakfast was fresh and tasty . The staff were helpful , cheerful and worked hard to make the service enjoyable. The food in the Aztec restaurant was very good and the pool is just lovely . we went on a Christmas three day break and the decorations throughout the hotels were amazing . It was definitely value for money

Drink prices I felt were a bit on the expensive side and the decor in some areas of the hotel needed a fresh kick of paint.

We have been coming to TLH every year for 6 years and love it here! The facilities are ideal if you have young kids or teens as there is plenty to do! The Toorak Hotel is our favourite and we usually book a sea view room. This year, we had a view overlooking the rear car park and pool. The indoor pool is fantastic and there is a small arcade with pool tables and mini bowling too. There are eating options in the Aztec or Albert's but we only had one meal there. The location is ideal - just 5 mins walk to the beautiful seafront of Torquay. Most of the staff we encountered were friendly and helpful, especially the lovely lady on Reception who stored our bags on the last day to enable us to enjoy an extra few hours wandering around Torquay. Overall, another lovely stay. We will be back!

The standard room was very dated and we found it very bizarre how there was a fire exit door in there. The green light on the fire exit sign was bright at night which was very annoying. The room was expensive considering how basic it was. We wouldn't book a standard room again. The shower wouldn't work one morning and it was a few hours before it was fully sorted which delayed us from starting our day as we had planned. The lady on Reception was amazing though! The cleaners were very unfriendly on the day our shower wasn't working. They knocked and wanted to clean the room. When I told them that we were only just having showers, one cleaner rolled her eyes and was quite rude. The other cleaner just looked at me, then walked off.

very helpful and friendly staff. Excellent facilities, esp for kids on a rainy / cold day. The games area is amazing. Breakfast was very good, buffet style with fresh hot cooked bacon, eggs, etc.

The overall decor is tired and needs refreshing, chipped paint in communal areas and rooms, carpet stains, etc. But the property is very clean, constant staff cleaning, hovering, etc. Biggest issue for us was the mattresses, they are old and we could really feel the springs digging in. They really need to update the mattresses / beds.

There are lots to do inside the complex of 4 hotels Toorak, Victoria, Derwent, and Carlton, once you find your way around, you can easily get to the massive aztec games room from Toorak or Derwent, good size pool, staff lovely

Did not think the hotel was very disable friendly, We were ok but seem to have a lot of doors to physically open and a lot of steps to climb, £10 parking charge if you book your stay with booking.com

The staff, the room, the breakfast, the facilities and the entertainment were all very good. We travelled to be with family and friends, including grandchildren, so this wasn't our normal holiday, which is usually adults only. The hotel catered very well for the children which was our main goal. The location to Torquay sea front was good.

The day before we arrived the hotel messaged me saying that we would be charged for parking - not good. On arrival the receptionist said that if we had booked direct with the hotel then the parking would have been free. This was a surprise which Booking.com failed to inform me off. Also, messaging me the day before didn't give me the opportunity to cancel and rebook. Having also booked a room for my son and his family the additional cost was going to be £33 approx. I had a polite conversation with the manager (Roger - a nice man) and he agreed to refund the parking fee. We don't usually travel during the school holidays so I was very surprised at how expensive the hotel was.

Pool, was great a little cold but that's just my opinion.. Facilities were good.. Pool tables very poor... Snooker tables were well kept .. All in all a good Aztez Games is a good place to spend a little time ..

The toorak we stayed in smelt very musty as you walked in . The rooms really do need modernising , walls were marked and window frames were a little poor.. But the bed was comfy and the room itself had what you needed in it .. The carpets throughout the complex were a little dishevelled...

Good property with various family activities, such as swimming, gym, arcade, spa, etc. Rooms were clean & and comfortable, and daily housekeeping was done. Staff was helpful and friendly.

Breakfast and dinner time ends so quickly that we never managed to have a single meal in the resort. We ordered dinner, thank goodness for food delivery service by Just Eat.

Loved the buffet breakfast. We used the no 22 bus as it stops right outside. Very handy. Loved the spa.

Would have liked a fridge in our room, or an ice machine in a public place that we could have collected some. When the fire alarm went off at midnight and we all collected in the car park nobody ticked us off a list, to make sure we were all out.

In a good position, friendly helpful staff, especially the girl waitresses in the dining room

To have a small fridge in the room, for water and medication that should have been kept cold. Laundry room with washing machine and iron. As we were on a tour we found it difficult to keep our clothes smart and clean

The hotel was in an excellent location, the vast majority of staff were friendly and welcoming.

There were issues with the television in our room. I had to notify staff, then management to get it sorted. Which it then was.