February visit. Basic room, quite dated, but clean, tidy and more than suitable for our one night visit. Really lovely indoor swimming pools (×2) plus jacuzzi within the leisure part of the complex. Nice atmosphere and friendly, helpful staff. Short walk to the seafront.

Just an observation, not a complaint: Parts of the hotel are quite dated and some corridors are narrow. Rooms are quite small and dated but this is all to be expected in an older style hotel and was not a problem at all for us. It's not a luxury hotel but has all your basic requirements and is a great base for exploring Torquay and surrounding area. Would probably be very busy during high season but in February it was a nice quiet mix of families and groups of older patrons.

Lots to do here , plenty of facilities , the swimming pool immense and food good quality

Staff were not always well informed, we sat in area overlooking the pool every day as my 2 grandchildren are autistic and one has ADHD , so noise and lots of people is an issue for them . All was well until the second night of our stay when we were told we had to drink from plastic glasses if we sat there! The reason one bar tender gave was in case we dropped the glasses but then said it was because people weren’t returning the glasses and they were running out of them! We resolved this with manager as whilst talking a senior member of staff walked past carrying a bottle of wine and a glass to the area we were sat at. But this happened again on our 3 night there ! We found all this very upsetting as we were trying to accommodate our autistic grandchildren

Comfort of everything you needed under one venue especially the entertainment and spa/pool/table tennis. Felt safe and comfortable. Rooms were located lower level or second and privacy and comfortable. The attendants at the spa pool was exceptional and valued customer comments ready and listening making us feel relaxed and safe. Very clean and a 5*. Thank you to the young lad who was a humble and made us feel welcoming. He was previously a teacher ?and certainly a hard working man.

Receptionists were not welcoming (no smiles) and looked tired.

The facilities are fabulous, huge comlex so enough room to accommodate a variety of ages. All staff are so efficient at their jobs, therefore, everything runs smoothly. We stayed in an apartment, which really helped make our stay cheap with buying food in and tea and coffee. I know the restaurant food is amazing though as we have stayed before. Location is perfect, quiet, but also convenient to the front where there are plenty more bars and restaurants.

No towels were offered for free in the swimming pool, and as we were staying in an apartment, our room did not naturally offer a change of towels. Also, there is no conditioner in the bathroom.

I was alittle disappointed that the meals were mostly self-service. I had expected a greater incidence of table service. However, Joanna and I had no complaints about the meals themselves. The food was almost without exception of excellent quality, full of flavour - always the RIGHT flavour - and with plenty of choice. My compliments to the chef, whoever he is [or they are]. The en-suite was well appointed and things worked. The lighting arrangements also worked well. The staff were courteous and helpful. I should like to know whether the injured seagull I saw in Chestnut Ave. was reported to the RSPCA, but it had gone the next time we passed there.

We might have liked to have sampled the entertainment, but found that, starting at 9.15 pm, it was a little late for us. One more thing - for a TWIN room, we both felt that TWO chairs would have been preferable to ONE chair! Returning tired from a long country walk we really did miss BOTH of us being able to slump simultaneously into chairs for a quiet read and a cup of tea before dinner!

Chilled out, quiet and lots of space. The indoor pools are lovely and the breakfasts was plentiful. Everyone was very friendly. Watched the euro cup final in Albert's bar and it had a great atmosphere

It's slightly aged. The pool tables and amusements are not high quality and the outdoor swimming pool was not open despite the website saying it was open from may. The fridge in the room did not work

The room was a good size, the bed was on the small size for a double and the pillows were rock hard and very uncomfortable. The room is dated but clean and comfortable. Tea and coffee facilities in the room. The breakfast was buffet style but fresh and tasty. The entertainment at this hotel is usually amazing unfortunately we chose the wrong weekend. There were skittle matches going on that took over the whole hotel, I will watch out for this next time I book.

I chose this hotel for the entertainment but there was not any on this particular weekend it was dedicated to teams that played games. This was going on in the arcade area and the entertainment area.

Overall everything we needed was there

The staff could have been a bit friendlier especially in the dinning area, no smiles or greetings. Everything seemed to be too much effort, however, the most of the reception staff were good especially Jess who went beyond. The bar staff in The Albert bar were very good. The cleaners were very thorough on 1st floor. Can’t speak for rest.

I really like the hotel itself.the room was bigger than I expected,the staff accommodated my request to offer me a room on any floor but the ground floor. I had a very big,comfortable bed, spotlessly clean bedding. The room and the bathroom were spotless. The pool downstairs was great,nice,clean . The location fantastic. The staff very friendly and helpful

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Lovely hotel, very handy for the road train and downhill to the Harbour. Staff very pleasant, entertainment in hotel and next door in sister hotel. Staff in bar very friendly and helpful particularly Tia

Stayed in the apartments but no lift to get luggage and supplies up if not on ground floor. Old building that could do with a little refurbishment in apartments Be warned quite a steep walk to hotel from town and harbour and taxis not that readily available in the evening