Fab location. Good size, clean, comfortable room- lots of mini toileries and hot drink items provided., value for money

Unfortunately the outdoor pool and bar are being renovated so out of use. Will return again when completed.

Excellent location and superb staff

Booking.com advertises the hotel with free parking. On arrival we were hold it was £10 per night.

Lovely location, near the front, town centre not too far away providing you went the right way of course. The staff were very friendly and helpful, the meals were good , covered to keep warm with lids unlike some other hotels that leave them open to the elements. There were not too many people in the hotel so looking after the customers wasn't hard for the staff. Having said that, they still went out of their way. This is my one of many visits to Torquay and I was caught in 1995 by the mysterious water bug that recurs in Torquay, so I made sure to use bottled water for my teeth, not tap water. Just a precaution I took, once bitten twice shy. I did it in the Canaries as well so perhaps it was just myself. Certainly no sign of that this time, and I've been to Torquay many times since, so it's all good. As I have a bus pass now travel was easy. All the same I went on the train to Barnstaple and back for under a tenner, (with senior Railcard), the trains may not be the most modern but they have an old feel to them that appeals to me, modern is not always the best. But so cheap it's unreal. I wish it was that cheap around my way (Cambridgeshire), but some chance near London !

The window in my room couldn't be opened or closed from its original position. As it was hot I wanted to open it further for which I needed an unfindable key. Didn't spend that much time in my room so didn't get around to doing much about it but I'm sure the staff would have done something if asked. Also the carpet in the breakfast room I nearly caught with my foot and went flying, it had folded over, nearly had me over a couple of times. Perhaps a bit of double sided tape underneath would prevent that, other than that just had to be careful where I trod carrying a plate with food. Again I didn't bring this up, just forgot by the time I had eaten I suppose, as I didn't actually fall over, thank God. But this sort of stuff is common anywhere so I didn't make a fuss.

WE GOT TO ABBEY SANDS TO FIND IT SHUT, WE STAYED AT A SISTER HOTEL THE GRAND WHICH WAS VERY NICE

POOL WAS FAR TO COLD AT GRAND HOTEL

The location is excellent for the seaside and local amenities, with everything easily accessible on foot. The family room was spacious and well-equipped. The cooked breakfast was very good, and the coffee was enjoyable. Staff were friendly and helpful, even directing me to a free parking area nearby.

Parking is very limited and must be booked in advance. There’s no lift to the third floor, which can be difficult for guests with mobility or invisible disabilities. The room could benefit from an air conditioner, it was very hot at night, and opening the windows let in road noise, making sleep challenging. The television felt small for the size of the room, though this may not matter to everyone. Continental breakfast had very few items, really need a good rethink.

White fluffy towels and bedding 👌 Value for money. A great breakfast was included in the price. Very clean hotel Newly decorated room Free parking Extremely helpful staff members who are working hard to make sure you have a pleasant comfortable stay. Excellent location near to beach, harbour, shops bars and restaurants. Sea view room Tea/coffee making facilities in the room

The rooms are basic but clean and everything you need. We were a little disappointed about the pools not been in use at the hotel as when we booked we weren't notified about this, but the staff ensured my little boy and i was able to use the Riviera splash centre just a 5min walk away for free so this definitely made our stay more enjoyable. Thankyou we had a wonderful stay.

We enjoyed our stay with our dog. We liked that you could take your dog with you to breakfast as this can be a problem when there is no area allocated for them. We felt the dog was welcomed not just tolerated.The staff were friendly and helpful. The location of hotel was perfect for us. Loved the room, spacious and clean, very comfy beds. Facilities were not up and running after being taken over but as we had the dog with us we wouldn't have used them anyway. We were told that as they didn't have their alcohol licence yet we could still use the bar lounge and they would chill any drinks we bought ourselves and provide glasses (BYO) which we were happy with although we didn't actually do this.

Very friendly and helpful staff. Great location :10 minute walk to train station, 5 min walk to Marina beach and restaurants. Very clean and very spacious bedroom with sea front view. Very quiet area. Will definitely stay again. Thank you.

We were unable to access the swimming facilities due to a change in management, ( local swimming options were offered) I would say it needs a little modernising but it really didn't bother me cuz I have had a lovely time.

Great property, great location , the hotel itself was clean and the rooms were big. The staff ere helpful and friendly. The hotel had an older world feel to it, which was nice

Unfortunately, the outdoor swimming pool was not in use and the bar was closed along with any evening meals with breakfast only. This was on the website and wouldn’t have downgraded the property on the review it does have an indoor pool which again is great to see a hotel with outdoor and indoor pool.

The staff were friendly and very helpful, even allowing us to store suitcases when we got there early so we could go off and explore before our check in time. The room was clean and roomy for a twin, and tea and coffee were restocked each day. The pool was fantastic a little deep for shorter people 🙂 but fantastic for a little wind down time and open until 8pm. Breakfast was at a reasonable time , nice choice of items , staff willing to help if you had any problems. We were able to come and go as we pleased which was nice We enjoyed our stay here.

Nothing