Everything! The Ancient Gatehouse had fabulous character . The room was nice and clean, great for our stay. Plenty of tea / coffee provided on the tray in the room. Staff were excellent and very friendly. We were given info on where to park prior to our stay and also at reception on our arrival. and were able to get a space both nights near the Cathedral green which was great. We had booked a meal in the restaurant and were not disappointed, it was really lovely , presented well and very tasty and a good price. Breakfast was great too, plenty of cereal and hot breakfast choices which were tasty and well presented. We can only apologise again for you having to ask us for the payment of this as we had forgotten it was separate to our booking made with booking.com. We were hurrying out trying to beat the 10 am parking timeline.! Not trying to avoid payment! Very embarrassing 😳 We would definitely recommend this hotel for all the above. Thank you to all the staff

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Friendly, competent staff. Comfortable room and bed. Excellent breakfast. Perfect location for sight-seeing, shopping, dining, more. VERY affordable (both room and food).

Room could use some attention here and there (carpet stains, peeling wallpaper in bath). Room access might be difficult (EXTREMELY steep stairs) for some but this is noted in the description and I was able to cope. (Staff took bag up and brought down making it much easier.) Window looked/opened out onto village green with a view of the cathedral which while beautiful, there were people running about and shouting even at 3 AM which was a little disruptive.

Beautiful historic building in a convenient location overlooking the magnificent cathedral. The rooms were extremely comfortable and beautifully presented with all the amenities you need. Rugantino's restaurant serves amazing, well presented food served by a professional but friendly team who made you feel like you were their number one priority. The breakfast was outstanding cooked to perfection made with fresh ingredients and enough to set you up for the day.

I can't think of anything.The whole experience at the Ancient Gatehouse and Rugantino's restaurant has been exceptional. Andy, Nicky, and Antonio are an amazing team who work very well together to make your experience one you'll never forget.

The Ancient Gatehouse is a quirky, superb, piece of history. Much of this ancient building is not accessible to anyone with mobility issues but they warn people well in advance of this. The room we stayed in was up a narrow, twisting stair, right at the top of the building. The room itself was large and comfortable. The staff were very welcoming and friendly. Loads of useful information was sent prior to our stay - where to park, etc.

I appreciate this is an old, probably listed, building and must be protected but perhaps secondary double glazing? The room faced onto the road and the noise of passing traffic was quite loud.

We stayed in room 2, which has a four-poster bed. There is a large window onto Sadler St with a window seat underneath. A great place to watch the world go by or to sit and read. The on-suite bathroom was clean and the shower powerful and effective. although the shower could do with a place to put toiletries. The bed was comfortable and the bed linen was good quality. Bottled water, tea and coffee making facilities were replenished everyday. The Old Gatehouse is right on the cathedral square with access through the breakfast area of the dinning room. There is seating outside on a grass area overlooking the square but the seating and tables are removed into storage on evenings when the restaurant is not open (Tuesday and Wednesday). We arrived on a Monday so booked for the restaurant Rugantino that night. We loved it, the ambience, the service and the food, just brilliant! We tried other top rated trip advisor restaurants on the Tuesday and Wednesday and they don't even come close.

Getting to the rooms is a little tricky if you are carrying heavy or bulky luggage with very narrow and step stairways, but the building is old so there is probably very little that can be done. We had an issue with the hot water on the last night where no hot water (not even cold) was coming from the tap or shower. As it was a Wednesday evening there was no one on reception so we called the out of hours number. It was answered quickly and with the promise of someone attending shortly. We were on our way out so left it at that. On our return after eating the water was at least running but still not coming out hot. At check out we mentioned to the receptionist the problem and she was extremely apologetic and she did offer us a chance to hot shower in another room.

Nothing was too much trouble for the staff. A very warm, cheery welcome from Nicky, as previously. Everything explained clearly. Extremely accommodating. The room was exceptional - small, cosy, but with everything I needed. Wonderful view across the cathedral green. High standards of cleanliness. Very comfortable bed with high quality bedding. Bathroom spacious, basic but all I needed, again, with a lovely view to the cathedral. I would highly recommend this hotel. Thank you to all the staff, especially Nicky, for making my short stay so memorable.

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The room was exactly as described. My room was at the back of the property which meant that it was away from any street noise and extremely quiet. The room was very clean and tidy with all the expected facilities. The bed was really comfortable and the bed linen was crisp which gave a good impression of the attention to detail by the proprietor. The staff that I came into contact with were polite and friendly and eager to help with any queries.

The room whilst comfortable and clean could do with being freshened up. The plug socket for the t.v. and the kettle were both on the same wall socket using an old fashioned double adapter which should really be replaced with a new wall mounted double switchable socket. The t.v. was sitting on a shelf inside the old fireplace and should probably have been fixed to a wall or set up on a more appropriate cupboard. The remote control was difficult to use and had seen better days. There was a bath but no wall mounted shower which I would prefer however there was a hand held shower head.

The location was perfect, overlooking the cathedral green and two minutes from the market and shopping. The hotel retains the feel of its age but with modern and pristinely clean facilities (including superb water pressure - rare in any hotel, but especially in such an ancient building). The food in the restaurant is excellent and the service friendly and efficient - but, unusually for such a busy city centre location, we were able to sit over our meal without being pressured to finish and vacate, so we were able fully to enjoy the warm evening and the view of the cathedral across the green. Although the hotel has no parking, very helpfully, they emailed well in advance with suggested parking options with postcodes and estimated costs.

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The hotel is altogether charming and the staff is jovial and attentive. We had a marvelous view of beautiful Wells Cathedral. The food is outstanding—traditional English breakfast served to order and authentic gourmet Italian food in the evening. The hotel is very old and a bit quirky, which is part of its charm. We would definitely stay there again.

This is not a complaint but a heads up—anyone with accessibility challenges should discuss them with the desk staff before booking. The stairs to some of the most charming rooms are quite steep!

A lovely ancient (but tastefully modernised) building - a fabulous restaurant in a perfect setting with a small hotel above. I had a lovely spacious single room and shower room in the roof with the most fabulous view across the green to the Cathedral. Sunrise was spectacular! For a single room it was surprisingly spacious and airy with a really comfortable bed with all facilities, including some quirky electrical instructions!

Because I’m an older person, with arthritis, I knew the stairs up to my room may well be a challenge (the description was very clear about this)and they were a bit, as they were very steep (but thankfully a short flight). However the staff were only too happy to drop everything and take my case up on arrival and down on leaving! The rest of the time I used the handrails and was fine. But I chose to take the challenge and anyone with any doubt may wish to take heed of the warnings. The hotel restaurant and the bar are closed on a Tuesday and Wednesday, but the kitchen is open for breakfast.