Always neat and clean.

Marcie! Front desk person was very rude! We heard Candlewood had overbooked, had a lot of unhappy people, a Facebook page was set up for unhappy Candlewood customers. Front desk was very rude when we checked in, we felt like we were suspect, Marcie mentioned tight security due to unhappy customers. Asked for my credit card I booked with, I canceled it earlier in the week, didn’t have it on me. I gave her another credit card for incidentals. I told her I paid through booking.com, she said “well we will see about that”, then looked disappointed we were being honest. We asked a simple question about parking, she was rude! She had her child in the lobby, I guess she couldn’t find a sitter.

The location for Mardis Gras festivities was perfect! The parking was free and conveniently located. Freshly brewed coffee available in the lobby. We had great access to plenty of restaurants and bars.

No restaurant in the hotel. There were, however, grab and go items available for purchase. We ate breakfast at the Ruby Slipper across the street each morning and their food was very yummy!

The location was very convenient and the staff was friendly and courteous.

I didn’t like to seeing the same piece of fruit on the elevator for my entire stay. That led me to believe that this location have anyone to clean in a daily basis. I didn’t like the out dated and broken down furniture in my room. The desk chair was so low and I couldn’t raise up, and reclining chair was so low and uncomfortable. This furniture seemed like it was purchased at a yard sale.

The staff was friendly and helpful. The room was very clean and the kitchenette made it easy to stock up groceries and cook meals.

I didn’t like that there was a fee for parking on the property that wasn’t mentioned when booking the stay. It wasn’t until I was checking in that it was brought up. It would be better to know this when booking the stay so that it can be factored into the total.

It was close to a lot of the available shops downtown. The security measures and access to the hotel was really good.

A breakfast bar would be nice where you can serve yourself eggs, bacon, sausage, cereal, juice, toast, waffles, etc..

The property was clean. I have stayed here before! It was in an excellent location.

I do not understand why parking would not be included in a booking rate. I do not recall paying it the last time I stayed there. The clerk was unprofessional and judgmental while handling business. I felt that she may have been a great staff member, but she did not have enough training.

The location, parking facilities and work out facilities were a very good jump-off point to explore downtown Mobile for a few days.

Television and internet facilities were spotty whenever there was some inclement weather. That was disappointing since rainfall is inevitable during the summer in Mobile, and there was little other entertainment options inside when its raining besides internet and television. Also as a pet friendly hotel, guests with animals should be mandated to always have their animals on leashes as a safety precaution.

Clean, friendly, spacious, nice pool, free coffee and laundry.

Kind of weird to get into given the surrounding one way streets and the parking being slightly hard to find.

Staff was very nice 👍 Cokes and drinks were not over priced. Snacks were not over priced. We enjoyed our trip and would stay there again. Very good location and clean. We entertained my kids and grandkids, cooked out on their grills and enjoyed a great time.

Not much.... Everything was very good. No problems at all.

Staff was Great.

There were no parking spots. I received a parking ticket due to no available spots.