The staff were excellent when there was a problem with the lock. Marianne and the staff members were very helpful.

The person who set up the locking system for the facility and prevented the staff members from issuing cards for their guest. That very issue is truly unacceptable. His performance of this memorial day weekend of 2023 should be reflected in his review and should be considered for termination. Absolutely horrible for the guests, especially for patrons like ourselves, that we're expecting a stellar service. That one and only incident left a bad impression on our visit. I hope management and corporate reads this comment. This should have never happened.

we were in transit, we stayed on New Year Eve's when we were returning from Sequoia National Park. We had a large room with a functional fireplace, which we used. At the reception you had free popcorn. I thought it was a nice detail. :)

the hotel is a bit outdated, and there were a lot of earwigs in the corridor to the room

The breakfast was good. We missed the waffles and hope they bring it back for the holidays this year. The room and staff were excellent. The girl that checked us in was so nice and professional. Best part of our stay was the fireplace in our room and it was so nice to enjoy it Christmas Eve while wrapping presents.

Bring back the waffles and bacon for breakfast. We missed those!

Propert y is very inconsistent. One time the room is nice and the next time it is old and rundown. They need to redo all of their rooms. The dog park is a nice and convenient amenity.

Older units and homeless people living on the property

This is a great hotel but really THE BEST hotel to stay in for a dog owner. The pet fee is $50, the staff are friendly, and there is a fenced dog area on the property. What a fantastic value, especially for people with a pet. There was also an awesome pool and some sort of sport court. 10/10

Bed was comfortable!

I was charged an additional $45. On top of the $700+ that I just spent with this hotel! They charged $10 a day for parking! No good! After spending that amount, I didn't need any surprise charges!

Private Dog Park is a plus! A full kitchen plus utensils,besides an oven. Well kept and clean Comfortable and spacious rooms and beds. Has a place to do laundry. Pool isn’t freezing cold.

Bathroom is a little small but it’s fully functional.

My room had a full kitchen with a large refrigerator. this came in handy to store all of the food I had in a cooler for my road trip. The property also had a LOT of lush, green grass around which was awesome for my 2 dogs traveling with me. I was able to park directly in front of my room which made loading and unloading simple. The breakfast in the morning was better than expected with hot scrambled eggs, bacon, sausage, and even Greek yogurt! Room was huge and very clean.

They charge you to park in their lot. Come on, this is the suburbs and there’s plenty of space. They also charge a $50 pet fee on top of an already high room price for the area. my total for 1 night in February was almost $300. For Bakersfield, this is high. I could easily hear neighboring rooms entering and exiting given the layout of the quad-type entryways. The guy at checkin spoke to me in a condescending way.

it is a nice property, clean, and I love that I have the kitchen in the room

I didn’t like that I couldn’t check in even an hour early without an additional fee. I thought that was silly because I paid almost $200 for the room and there was a room available but I didn’t wanna pay extra money for it.

Property was good. It felt like a condo stay. They had popcorn in the evening and different varieties for breakfast.

The beds could be a little firm. Too soft for us.