Johnny Johnny!! Since the moment we checked into the hotel he took such good care of us. Professional and would go out of his way to make sure we were happy. Made the experience over the 9 nights for my family smooth and enjoyable. Hope to see him when we return.

Only strange part was at the Sheraton side of the resort you could not get coffee until 6:30 am but if you walked over to the Westin that’s attached you could get a coffee at 6 am. When you are coming from the east coast with the time difference - you need an early coffee!

The property was clean and the staff was super helpful.

The main downside is there was a disconnect between the booking and what was shown in their system. For example, I had booked breakfast included and had to request that the staff didn’t charge us all 2 days. It would have been nice not to have to keep asking for our breakfast to be comped.

Great for staying with kids. Walked to Legoland as hotel has a separate entrance to avoid crowds. Nice breakfast.

Lego land does not worth the money and the hustle, but if you were still convinced to go there, the back entrance is great. Walking distance. There is also a great outlet nearby

Friendly staff, pool is very nice, room is big, location is ok

Room cleaning could happen more often, it was a bit noisy sometimes with kids running around at night. The door on the room was super heavy to open. 28/day parking seems expensive.

Having complimentary coffee in the lobby would be nice. Very easy to do.

The best beds I’ve experienced in a hotel.

No room service available

I don't understand why they have to charge $28 per day to self park my car! There is plenty of space on the entire property, just another way to gouge.

I liked that the hotel halls smelled fresh. I liked that the rooms were clean. The pool was beautiful. We didn't have to leave the hotel to find food. The staff was nice. Lovely landscape. Wonderful live music. Loved the complimentary gelato.

I didn't like that the room was small. The balcony was non existent. The window view was not attractive. The faucet was running. The hotel was noisy. The hotel wasn't close enough to Legoland. Breakfast we paid for wasn't good. I don't think it was worth the price at all.

Exceptional customer service Beautiful resort

Room had a really bad odor like mildew carpet