Staff was amazing. Nate was so kind, attentive and efficient. During our check in process, we had to move from our initial room after only being in there maybe 5 min because it was not up to par and he heard us out and quickly got us into another room. After the room change, everything was clean and great. Every time we saw a staff member whether it was at check in/out or housekeepers in the hallway, they greeted us with a smile and kind hello. Breakfast was amazing! Everything was available and my kids really loved it. Gym was orderly and clean and the pool was wonderful.

The initial room we were given was not up to standard, cleanliness was lacking and it looked like the carpet needed to be shampooed along with the walls needing to be scrubbed cleaned. Food had been left in the refrigerator by previous guest.

Hotel was very nice and clean. Employees were super nice and helpful. Amenities were a nice touch. Gym room was clean. Pool was clean. It is a heated pool so the room does get a little humid but not too bad. Breakfast was great, had a little bit of everything. All in all, great stay. Would definitely return.

Just wish access to side doors (at least) would stay open. After 10pm only the main entrance is open. Which means walking around to the front after parking in the back. Parking is limited in the front.

The Hampton Inn was very nice and the staff were great and helpful with getting us in early so we could get ready for our event. The room was clean, and the toiletries were good.

The only downside would be the Starbucks in the same parking lot with a drive thru loud speaker that you can hear like it's attached to your window, and people hanging outside can be heard fairly easily. There also wasn't any extra beding for the pullout, only one pillow without a pillowcase and a blanket in the closet.

I wish there was a bar and or restaurant in the hotel considering it was kind of out in the middle of no where but at least there was a AMPM next door.

The stay was good. The staff was good however there was hair in the shower that didn't belong to us. I brought my grandmother and she loved the bathroom and how accessible it was for her. I just wish there was a restaurant or room service to order meals.

Hotel was reasonably priced with nice pool which I appreciated. Location was off and certainly not centrally located but convenient enough to other places. The only complaint I have is about the auto fan which I couldn’t ever get to permanently shut off while in the bathroom. Minor complaint! Also loved the walking shower! Staff not always at front desk for some reason. Appreciated good free breakfast!!

See above comments

It’s a large Hotel that stands out in its surrounding countryside Large bedroom & bathroom Having items to buy in foyer Indoor pool Modern Clean & tidy Plenty of parking spaces Large windows view over strawberry fields

Nice to have the breakfast, but it would be a fantastic hotel if they didn’t use single use plastics at breakfast Would prefer if hotels didn’t use sensor lights for night visits to bathroom

Very friendly staff, so welcoming! good breakfast, coffee and water available 24/7 and included in the price of our stay. Sometimes it's the simple things that make life easier and keep me coming back.

the room needs a small table near the sofa so if you want to kick back and read or watch TV there is a surface to place a drink or a book.

The property is easy off the highway and is right between Santa Cruz and Monterey so easy to get to rather one. The hotel is clean, modern, comfy and has free breakfast—all for a better value than you would get at the coast. Even shares a parking lot with Starbucks and a gas station which is great for convenience.

Like it all.

The location was convenient since it was close to watsonville. There wasn't much around that particular Hotel as far as restaurants go or entertainment so it might not be for everyone.

The only unpleasant experience was one of the workers at the breakfast buffet was very unpleasant when I asked her where I could find the salt to put on my eggs. She seemed extremely annoyed that I asked her..

Good

Internet directions insufficient. Bad cell coverage for AT&T users. Shower doors would not stay closed so I had to stuff toilet paper in the rollers to accomplish that. Refrigerator rusty and froze my produce. Because I booked with booking .com, they would not give me Hilton Honors points.