I love this place fresh cookies at check in the barista machine is always available and working. Customer service is excellent and hotel is very clean. So much more amenities to choose from. The breakfast is excellent so much more to choose from and large room and a lot of seating I will keep coming back to this best Western for sure . Keep up the great work !!! And there was a microwave in our suite which was a great use to warm up.our left overs .

I don't think I had any problems that I need to share This place is way better then the Monterey inn Best Western. I won't stay at the BW Monterey inn They need to upgrade

I loved the friendly staff and locals. The cleanliness, the spa tub, jacuzzi, pool, and workout room. Room 106 is the best, it's close to everything: parking, ice, elevator, lobby etc. The breakfast was awesome with so many choices if goodies to eat. It wasn't loud and only 14 minutes to the nearest beach. I'm definitely returning. Please don't change

I didn't like no lights in the back of the hotel rooms. It's pitch black at night. If your window is open ppl can see in but you can't see out. Best to keep them closed at night, very creepy.

We stayed in a 2 bedroomed suite at the rear of the hotel and whilst we suffered some neighbor noise from the room upstairs in the early evenings it was generally quiet. The breakfast was good, choice of fruit, porridge, waffles ,bacon etc. Tea and coffee were on tap in the lobby area & freshly made cookies were available in the afternoon. The pool was warm but generally busy with children as we visited during spring break. Capitola beach does get very busy with parking & traffic so the Inn, whilst not beach front ,is convenient as it is a 15 minute walk to the beach area.

Busy pool because of spring break

It was a great location and very nice property! The pool and hot tub were very nice as was the breakfast. The room was nice, comfortable bed and pillows. The fresh baked cookies at check in were amazing!

It was noisy...we could hear the ice machine down the hall, the people upstairs just walking across the floor and someone outside our window on the phone very early in the morning. A lot of times rooms are a bit more sound proofed. The bacon at breakfast was soggy, it was actually sitting in a pool of water in the warmer.

The room on the 2nd floor was nice. It was very quiet. Checkout was smooth. Bathroom was adequate, although not very attractive and a slow bathtub drain. The outside appearance of the hotel was nice. We were not ashamed to have somebody pick us up.

The elephants on the third floor on New Year's Eve. We had to wait 20mn at check-in for someone to show up. No croissants for breakfast. Slow bathtub drain. No window in bathroom.

Awesome room with fireplace and sitting area close to the beach.

Only thing I didn’t like was the inability to back out the room. Although the blinds were looked great they did allow light from the pool area to shine in all night. Also needs cleaning behind couch

I booked this hotel for convenience since I booked a fishing boat for fishing. Breakfast is great, lots of choices. The room is comfy and clean. and the location for me is so great, just about a 15-minute drive from the hotel. There is a shopping mall just a couple of minutes away too. If you go to the beach, probably 5 -8 minutes drive. We will book it again if we go fishing here again.

Something is wrong with the faucets, they are hard to open up. Not sure if it is intended to save water or something.

Cute decor, friendly staff, very clean, close to the beat of Capitola. Comfortable beds. Very quiet!

The only thing that I’d change is the free breakfast. It’s actually better than most American hotel continental breakfasts, but had very few gluten free options and mostly processed food. If hotels are going to go through the trouble of setting it up, why not serve a little higher quality food with clear allergen labels.

Great location, tons of shops, restaurants, coffee shops and grocery stores close by. Comfortable room and good shower. A couple of EV fast chargers in the parking lot, which was super useful. Friendly receptionists and a delicious homemade chocolate chip cookies was given to us during the check-in, nice touch. Good breakfast, with cheese omelette and a variety of yogurts, bread, granola, cereal, oatmeal, fresh fruits, milk and coffee.

Shawna the night desk lady was such a kind supportive person for our family that was there to be close to a family member having a medical emergency and was at Dominican hospital. She greeted us , helped us with things at all hours of the evening with kindness and a kind word. All the staff were very nice and very accommodating.

No complaints