What we liked about the property were the amenities. The pool, game room and fire pits were fun for our family.

I didn’t like the fact I was charged an additional $15 fee for each night for the amenities. They give you a so called complimentary s’mores kit. Yet they charge you for it. I would’ve rather had all of the fees included in my total price when I booked not to receive an unexpected amount that I had to pay for after I had already paid for my room. The breakfast was not worth $17.49 a person thankfully it was included in my room but they tried to have people pay that amount and the food was basic.

The amount of activities from shuffle board, the game room, and the pool. I loved the endless hot cocoa and the coffee on a cold day. The hotel within walking distance to downtown. I love the vibes of the hotel, it felt so cozy and warm!!!

Construction on our floor. It was loud with strangers in and out all day. Our floor was muggy and smelled like chlorine. Our power was our for an entire night/morning.

The front desk staff were so helpful and went out of their way with excellent customer service. I really appreciated the amenities. The game room with unlimited no-cost video games, pool, fuse ball, and packman was so much fun. Pool area had great party lights and big screen so parents could watch the game while kids played in pool. At night we enjoyed hanging out in the common areas as a group. The free Starbucks coffee and flavored water was such a nice touch! I would definitely come again!

Music in the bar was slightly too quiet.

The pool was very large and open late. Liked the game room and pinball machine and shuffle board. Liked the courtesy bikes provided at hotel. Liked the 2 free kids' meals with paid adult meal.

I did not like the fact that there was only one desk clerk all the time, because there would always be a long line and while the desk clerk was always friendly and helpful, it would have been better to have at least two clerks to keep the wait time down.

The amenities are really great here! Our family loved all our time at the pool and playing in the game room for a little spring break weekend.

Our room was a little tight for all of us. The bathroom was not super clean… not sure how much of that is from the age of the Hotel though. But there was definitely hair left in the drain from the people before us.

The location was perfect, close to downtown and rocky mountain national Park. Loved the fire pit and the fact that they give you a snore kit for the kids (comes with 4 marshmallows, a Hershey bar and 4 graham crackers). The restaurant on site was pretty good.

The room was pretty small. Also, having our room open up/Being next to the pool was a negative. There was a very strong chlorine smell and humidity spilled into our room because our door "balcony" opened up pool, which also meant we had no natural light or outside view making the room very dark and felt a little depressing at times.

The location, less then 5 minutes from downtown Estes, the price, our rooms were comfortable, we liked you could sit on the balcony over looking the pool. The sparkling water machine in the lobby was great. Everyone was super friendly

Only issues were the breakfast buffet being out of a lot of stuff when we went down hardly any biscuits some gravy, yogurts, and bread. but granted it was 9:00am I guess you stop serving at 9:30? Just wish it served breakfast longer. And kids screaming in the pool till 11:00 but I understand the pool is open till 11 so.

Location was great. Plenty of parking. Checkin was easy. Beautiful renovations. Lovely decor. Clean rooms. Amazing dinner at restaurant. Loved the two texts I received at checkin and then prior to checkout. Nice personal touch.

The only complaint was that we were unable to use the hot tub due to the amount of kids in the area. While I know it may not be an issue to fix, it might be nice to have an adults only or later times that would allow adults to enjoy the amenities as well. We packed suits and we’re hoping to wind down after the day and unable. Just something to consider.

Pool was great for kids, room was great

Breakfast, almost $18 a person was terrible. Most things were cold and not stocked, waited 20 minutes to refill some of the proteins we wanted. Will never pay to eat a breakfast that normal hotels offer for free, especially for the food quality

Convenient location, decent restaurant on the property, comfortable room, fire pits outside, lobby was very nice

We had to go outside from the lobby to get to our room and the space where the elevator was located was small (we could hardly get the luggage cart in there) and very unattractive.