This hotel suffers many a bad review and I'm not sure why. The staff was friendly, my room was spacious and clean, and the breakfast is amazing!!!! There was no noise, even though the highway is next door, it's not nearly as loud as people make it out to be and my room faced the road! The roosters (yes, roosters) on the road were louder but entertaining--I kept thinking "this is SO Miami, NOT" lol The local police were at breakfast this morning. It thought it was a great way to start off the day, knowing they got your back. This place is just great--guests and staff are warm and welcoming. Everyone said hello and was super nice. I feel sorry for everyone who gave a negative review, they must be real a$$hole$ who expect to have a red carpet rolled out for them and be waited on hand and foot. It's Holiday Inn Express for God's sake! Enjoy the comfy bed, eat a huge breakfast, and go on about your day. Check out the Fogon restaurant across the parking lot--food is amazing.

I really have no legit complaints.

Exceeded Expectations! This hotel far surpassed our expectations in every way. From the moment we arrived, we were greeted with exceptional service. The included breakfast, while a typical American style, provided everything we needed to fuel up for the day ahead. The variety and quality were more than sufficient. The staff was incredibly friendly and accommodating. A standout moment was when we requested extra towels at 2 AM, and they were promptly delivered with a smile. Their attentiveness and willingness to go above and beyond made our stay truly enjoyable. Highly recommend this hotel for anyone looking for a comfortable and welcoming experience!

The only area for improvement is the elevator. The hotel itself is modern and well-maintained, but the elevator feels quite old and doesn't match the rest of the hotel's aesthetic. Updating the elevator would enhance the overall experience.

The location was good. The Room was way beyond what I expected it to be with a very comfortable bed and AC to freeze you to death no complaints about that at all. The room size was great as me being a solo person it was just right. The staff was very welcoming from the moment I checked in until the moment I checked out. Even Housekeeping was welcoming. The breakfast was very good with a nice variety of things to select from to fit anyone's needs.

The wifi was not the greatest and not really good cable tv to watch.

Breakfast was great. Staff was attentive.

Our room has water damaged walls that were quickly fixed just to turn over the room. It smelled like mildew as soon as you walked into the room. And the carpets were stained and probably not cleaned for a while. The hallways were hot and humid. No A/C at all. I guess save money where you can. Our stay was minute, but overall, I'd rate it a 7.5/10. I'm just being honest in my review.

Very good, clean and quiet hotel. Friendly and responsible employees. Especially the girls who cleaned on the 2nd floor. They always listened to our wishes. There was one guy at the reception (unfortunately, I don't remember his name) who was attentive and always helped. The pool is clean. Breakfasts are delicious. There is Landra 24/7. The room has towels, shampoo, conditioner, soap, hair dryer, iron, TV, safe, air conditioner, coffee maker, refrigerator.

Internet connection needs to be improved)

Very good, clean and quiet hotel. Friendly and responsible employees. Especially the girls who cleaned on the 2nd floor. They always listened to our wishes. There was one guy at the reception (unfortunately, I don't remember his name) who was attentive and always helped. The pool is clean. Breakfasts are delicious. There is Landra 24/7. The room has towels, shampoo, conditioner, soap, hair dryer, iron, TV, safe, air conditioner, coffee maker, refrigerator.

Internet connection needs to be improved.

The room is great, with the all necessary for the rest, as space, comfort, cleaning, silence and entertainment. The parking is great, as well as the Wi-Fi is also great and catches everywhere. The breakfast is good, with the enough variety and flavors...Fruits, Yogurts, Granolas, Pancakes, etc... The staff are kind and helpful...congratulations the all team.

First, only one elevator function, which caused a queue to from to go up or down from the rooms at certain moments... Second, the avaiable elevator was very slow, looking like it will stop soon too. Finally, the price was "salty", possibly due to the season, but "salty"..., not least because it is a hotel where there are no food and drink options available for consumption in the room, needing to go down to the reception, (SINGLE Elevator and Slow), to buy and return to the room, even if you want to consume only water..., which reduced our number of stays in the place.

The staff were very friendly and helpful, My room was clean and comfortable and i was able to hook up to wi fi with no problems,

I wish there was a place close by for dinner. When you dont have a vehicle dinner is a problem as there was no offering there. 1 of the elevators went down the day i arrived and it wasnt fixed when i left. It made getting up and down more of a problme.

Ther minute I walked in I never thought I would be treated and attended the way Robert at the front desk would have treated me and the excellent customer service and I was actually treated the way a professional treats a customer he was kind helpful went above and beyond to helpe I had booked a room else where and I was so upset because I thought I would have to change all my plans and change addresses on my granddaughters bday he told me do not worry I will do everything in my power and see if we can change my mistake and I told you my how will that happen all hotels are booked he went above and beyond to satisfy my wish and I loved the feeling to finally meet some one who has pride in his position as a front desk clerk he should train others on how to help and satisfy and be a excellent customer service agent with a smile and he doe snot know this but I said to myself wow I must leave a review so holiday inn knows the talent in this individual I want to Thank him and tell Holiday the asset they have and how much others need to be like him the Best hotel and personal the hotel is Beautiful and he made it exceptional for me and my family The Ledesma n River. family

Nothing I honestly can say nothing because. It was clean beautiful breakfast was amazing and Robert was exceptional

comfortable stay overall. breakfast was nice and healthy. the pool area was perfect. staff made sure we were comfortable. It was clean all over. The staff always spoke to us and made sure we had any and everything.

We actually liked everything. Nothing was wrong. One of the elevators were down so everyone had to use one from the third floor to first but taking the stairs is not bad at all.