I loved how everything was. I stayed in room 717 and the view of the stadium was awesome the bridge at night and everything was amazing.

I loved how everything was. The prices at the restaurant are a little on the expensive side and really fancy me and my friend felt awkward at one of the restaurants. The seafood restaurant didn't have fried shrimp so we left there and went to buffalo wild wings. The parking prices was so unexpected cuz I thought it was free parking with the room. Other than that it was a blast the game was awesome as well and the shuttles were awesome to use to get to the game. Would I go back yes I would now that I know what to expect

Gluten free food options were nice. Elevators were quick. Check in staff was nice, quick and helpful.

Only one elevator bank of 8, which was fast going up and down but not sure all 8 were working the wait for one was longer than expected since there were so many. Also the elevators were a long walk from our room. Next time I know to request a room close to the elevators. Pool was dirty and the pool bar area was not open for drinks even though there were 10-15 guests out at the pool. Also parking was a challenge but it worked out.

The appearance of the lobby…the security feature in the elevator (using the room key to get to your floor) and the 24 hour market place…where you can get a snack if necessary. While checking out…I met Kevin. He was very friendly and so enraging that I was a little disappointed that we were leaving so soon.

Upon arrival…it was very confusing as to where I could go to park temporarily so I can check in (the front area was a mess). No instructions were given by the staff as to how to use the room key in the elevator to get to your floor…there was no microwave in the room and didn’t find out why until it was time to leave.

The property was great.

BOOKING.COM I will Never use Booking.com again. You are unethical company that cheats people out of money. The hotel couldn't cancel the stay. It had to be cxl^d thru Booking.com and You lied and said hotel needed to Cxl. The manager said he could have Cxl"d but Booking.com. had to.. The reservations couldn't even change the name. Never again ! I won't ever use Booking again too many honest companies that offer same services, but do it honestly.

Location on the waterfront is amazing. Our cruise ship docked at our door step. Fabulous view of the famous bridges on the St John’s River.

Check in was super easy, staff were very professional & warm. Bed was very comfortable. Breakfast buffet was delicious. The afternoon bar service was very relaxing.

We had to evacuate from our area due to hurricane and the hotel was very accommodating. The management made the whole floor available for kids to play and interact with other evacuating families, and even provided toys and games. One very large conference room was opened for days where our kids were socializing. It was a great help for us during these stressful times. Highly recommend this location!

The view was perfect for a view of the fireworks. We had some issues with the sliding door in the room though and it has been addressed with the hotel. Also, the phone in our room did not work. We opted for the breakfast buffet. It was really good; however, quite expensive. I wished there would have been other restaurant options within walking distance. But all in all, great location and the views of the St John's River and downtown were awesome!

Savannah at the front desk made the stay top notch at the beginning. Courteous professional and most helpful. That set the tone for everything else. Wonderful room and wonderful view. The bed and pillows were perfect (something that can also make or break a stay). Please give our appreciation to Savannah, one of your best!

Only negative was the stay was too short:)

Everyone from the Valet parking team to the front desk were so personable. I didn't feel like a face lost in the crowd.

The team working at the coffee shop are rude, but I feel like they are not part of your staff. Also, I accidentally left something in the coffee shop after I checked out and departed. I called hotel security and they said nothing was left in my room. (I didn't notice it was missing until I was back home in TN) My daughter was kind enough to call the coffee shop and go and retrieve my lost item.

I loved EVERYTHING. From the time you walked into the hotel, you can sense the cleanliness. It smelt amazing. Staff were extra friendly and helpful. There was excellent customer service from beginning to end. The breakfast tasted great. The room was exceptionally spacious, CLEAN, and had an amazing view of the bridge and the river.

I can't think of anything negative to say about this hotel. I had such an awesome experience, especially after coming from a nightmare experience at a different hotel.