This property is winning us back! It was our favorite place to stay when visiting Jax, but had started to decline in many ways. WELCOME CHANGES! Management and staff definitely made a 180 for the better. The property was clean, staff were friendly, and there was tighter control on the "coming and going" of folks. Not only were there no people loitering, but we observed security on the premises ensuring safety of the guests. The improvements are much needed and definitely the right direction to win us back. This property might retake its place as our favorite spot in Jax. Keep it up!

Only gripe I had was with shower water pressure and temperature. The shower head definitely needed to be replaced and the water temp barely got over luke warm. After about 10 minutes, I felt bad about wasting water and just suffered through.

Location was great and easy to get to.

It's obvious they are doing some renovations. But the reno is definitely not finished. Our bathroom door couldn't close all the way and the trim along the window sill was falling off. The biggest complaint would be the quality of the a/c system. It doesn't pull enough of the humidity out of the room. It's muggy and the floor throughout the room remains visibly damp unless you crank the temp way down. Housekeeping could use some improvements as well. Simple things were overlooked; wiping down the mirrors and the coffee maker hadn't been cleaned at all and coffee grounds from the previous occupant were still in the maker.

Location & pool

I was told to park in the back, but the door was blocked off so we had to walk around the whole building with all our luggage. Staff was rude, not only to guests but to each other. The only nice one was a younger girl who answered the phone when I called before arriving, & when I checked in. The older lady working with her was degrading her and talked superior to her for no reason. I didn’t like that!

Property was great I always stay here when I'm in town! Staff is nice. Hotel is clean. And its convenient from all of my favorite places to go.

The rear entrance door did not work after 9pm even if you had a key so you have to walk around the building to get in. And this was my first time having a room on 1st floor, it was very noisy so I would not prefer 1st floor again!

I like the friendly staff at check in. They were most accommodating as asked for a couple additional coffee pods. They were most helpful with parking. The room was clean and I enjoyed a nice night's sleep in the well made bed. The hotel was convenient to the place I was visiting. I had a good experience with a one night stay.

Everything was acceptable.

Clean, friendly staff, conveniently located to restaurants, convenience stores, interstate. Good wifi, comfortable beds, plenty of pillows, a/c was exceptionally cold. Pool looked super clean, but did not use during our stay.

A couple of things: bathroom door did not lock, bathroom fan did not work, deadbolt did not consistently lock. But all minor issues, the door lock and door block/bolt worked fine. Felt very safe there, so no real issues.

Staff friendly, the cleanliness was superior! Only complaint was loudness from other guests. It was Memorial Day weekend and everyone was having a great time!!

Some of the guest , especially those next to us, you could hear their conversations and recap of there night on the town. The vibe was a celebration!!! Not to much of a big deal

I like that the area everything was closed by no more than 10 to 30 minutes Drive I like the rooms they was very big and spacious the bed was very comfortable customer service was very great housekeeping was excellent the cleanliness was very very good me and my sister had a great weekend for Mother's Day we will be back soon

It was nothing that I didn't like about the hotel everything was great No complaint

Good location , inside of city and lots of facility around On the back part of Marriott hotel in quite and safe place and easy access to freeway Very clean bed and updated interior Big hotel with goood facility from Fitness center , Laundry and etc Higher than my expectation and very goood value to price ratio. For sure choose it for next time

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One of the only hotels I have ever stayed at that did not have coffee in the mornings. I left a hotel the morning before that cost considerably less and they had coffee not only in the morning but all night. I asked the manager and his reply was you have coffee in the rooms. Yes, but the other hotel had coffee in the rooms. When you need to get up and get going you don’t have time to brew coffee in the room. I know you may think this is a minor item to complain about but how many other hotels in your group does not serve coffee in the morning. This is a small item versus the cost of the rooms but something that can get your customers off to a better start to their day.