That this facility is relatively close to the airport which was a great help when having to catch an early flight. The rooms are exceptionally clean and have a lot of room to move around in. The concierge Ms. Kay (that is short because I could not remember her full name) quickly resolved the issues that we encountered and was very accommodating. Because of her customer service and willingness to fix the issues and have the problem taken care of by her staff is the reason we, when we are in Orlando will stay at the Embassy Suites Orlando. thank again Ms. Kay we really appreciate your help and understanding. The Bessards

The room 524 smelled of mildew and musty as well. We call down to the front desk and requested another room and recieved 531 instead. The parking was a surprise because for the amount of money spent for one night one would think that the parking was included as a guest. it was not 25.00 later. Oh, and they do not support Tesla vehicles as far as the charging is concerned. I had to drive around in unfamiliar territory to find a changing station.

My college studies were in Hospitality Management. I go in a property observing, not judging but at who meets my training experiences in this field. I enjoyed my check in process with Cecie. This lady is a Jewel. She was so pleasant and will be the reason I return. She is the memory I will keep of your hotel. Seriously, she is a Wonderful Hospitality worker. The bar staff were very pleasant also. Snacks at the bar were not so great but you did have something. I also enjoyed Ronald the shuttle driver, he too goes far and beyond to represent your hotel.

You could have had more than one person making omelets. The line was long one day and by the time we got to the omelet station your workers started closing the breakfast area up. We had just gotten our food. They allowed us to hurry and get what we needed but it was not exciting to have to make decisions unsure of what to try.

best breakfast, even organized dinner during hurricane :-) Great staff, special mention to Cecie who when through horror day with great patience to accomodate everyone. Pool looked great, too bad we had no chance to use it. Very very nice staff at restaurant, and chauffeur was so nice too.

in 2024, who else charges for wifi.... seriously !! Furniture in the suites is a bit outdated, but comfort is there.

The receving, the courtesy, very quite Clean

The onky think I did not like was that I requested a late check out from 11 ck it to 2:00 pm because my flight was at 6pm and they charge me 35.00. This was the 11 time I stay at this hotel and I had never requsted anything

the room was nice. large. and clean. great having a microwave and a fridg. the air conditioning worked good. loved having a separate living room. there were three sinks!

the property was fine. the driver of the shuttle should NOT. be driving families. he drove 39 miles over the speed limit and we were actually having to hold on on corners. it was a scary ride with him whipping around corners speeding down the straight sways and going right through stop signs.

Location so close to airport. A lot of restaurants around area. Great for families. Room was spacious. Free breakfast was great. Had toiletries (shampoo, conditioner, body soap). Free shuttle to airport. Service was excellent!

It's a little dated but still cozy.

Room was so spacious. Perfect for after a long flight. Very comfortable beds and great having the restaurant downstairs for an easy dinner. Breakfast was very good.... particularly enjoyed the omelette station.

Nothing really. Its an airport hotel so as long as you expect that in terms of atmosphere you're fine.

Convenient. Clean. Staff was excellent. Food was delicious.

I did not expect to have to pay extra for parking my vehicle. It was an added expense that I did not count on. Usually parking has been included with reservation. Probably due to location. It would have been nice to be informed of additional parking fee ahead of time.

Check in was easy, happy hour was nice, shuttle to airport, breakfast with fresh omelette station, spacious room, had coffee maker fridge and microwave

Floor in room had a few spots, as did the couch. The carpet in front of the ac was damp from condensation

Convenient, organised and good value. Front desk staff were tremendous - if you need anything find Cecei (spelling is wrong).