Conveniently located to universal and surrounding area

The new $15 a night parking fee. The free parking was a perk we enjoyed.

Convenience

You shouldn’t have to pay for parking when you are paying for your stay.

The staff was absolutely amazing! Evalena and Tashara ( front desk )were absolutely amazing they handled any issues that arose quick and efficiently. Marcos at the poolbar was phenomenal he even remembered my name and drink preference after my 1st night and let me know when he would be off during my stay and who to expect in his absence. Will and Tony (overnight security) were amazing, the TV on our room was not working, when they arrived to attempt repair, they 1st advised they were security and when the proper personnel would be available. What impressed me was they asked if it was OK to enter the room ensured that everyone was decent, explained step by step what was happening apologized for not being able to assist us. Petra(?) Cleaning staff was so courteous and thoughtful - i wish i couldve gotten all the names, There was another young lady at the front desk pretty dark haired slender woman with beautiful wedding bands, apologize I can't remember her name she was also wonderful to work with as well as the gentleman who initially checked us in, and the gentleman at the breakfast restaurant- the entire facility deserves an A+++++ I WILL NOT ONLY RETURN WHEN IN ORLANDO WILL AS RECOMMEND MY FAMILY, FRIENDS AND COLLEAGUES TO DO THE SAME! THANK YOU SINCERELY FOR AN EXCEPTIONAL WEEK! It is very rare that you book a hotel and receive exactly or more than what they advertised! The game room was amazing, the gym phenomenal, the pizza was hot and delicious.. breakfast was well prepared and presented with lots of options for my picky eating children! The staff took into consideration my sons special needs and went above and beyond to accommodate us without disrupting his schedule, as a guest, mother and human being- The staff more than exceeded my expectations.

I actually like the old school a/c. It has a mind of its own, but it made sure the room was comfortable. If it's not broke don't fix it. The thermostat in the hotel doesn't work as efficient in keeping the room hot or cold. With the thermostats is either too hot or too cold. I also liked that fact that the hotel and the room was very well kept. Even though it's an older hotel. It didn't smell, the beds, painting and decor were very nice.

The elevators in the morning prior to check out time were full. I was trying to go eat breakfast before I had to check out and I didn't allow enough time for people that were leaving 9 or 10 AM. I will know next time.

It was an excellent and clean facility. Breakfast was good. Room and beds where clean.

The location is not the safest at all. Its very close to all the parks and lots of stores but as we were walking at night to eat at the Denny's next door. There were lots of people around drinking and smoking and asking for money outside the hotel and one guy was fighting with his girl and told her he was going to kill her and pull her hair so hard i thought her neck would break. The Denny's had security at the entrance inside because its not a safe area.

Because the hotel is round you have for sure a great view over Orlando, doesnt matter which room you get. The Checkin Lady was super friendly, and also asked if we would like more in the upper Floors or in the Middle. We got the 16th Floor, from i think 20. The Room was clean, and bath as well. And they also had an heated outdoor Pool, that was great. Breakfast was available, but nothing extraordinary. The Coffee was surprisingly good. Plenty of Restaurants are around.

There is enough Space available, why they charge 15 Bucks for Parking i dont know. The area is in middle of everything in Orlando, and the Hotel is not the cheapest. I saw also, Guests were coming to the rooftop Bar, and they dont pay for Parking. An other thing was not good, is the Air Condition, this was really loud.

Good

Breakfast not included and charged for parking

It’s proximity to the major attractions and good restaurants. The pool and the beautiful design of the building itself.

There was a control procedure in the elevator which should have allowed only those other than employees, who held the room keys to be able to get to the floors for security reasons. The room key had to be scanned on the scanner in the elevator for the elevator to work. I thought it was a great feature. However, it was not implemented properly. At times, the elevator would work without scanning the key.

All we can say about this hotel is Marco! Marco was one of the staff who worked at the hotel bar and he honestly made our stay. He was so friendly and had great cocktail and food recommendations. The hotel was located on international drive and was super close to universal studios (we walked there both days and took 30 minutes). Great view from our hotel room. Was good to have laundry facilities. Nice pool & was super quiet and relaxing.

Apart from Marco, the receptionist staff were so unfriendly and unhelpful. Any time we asked them a question it seemed to be a problem.

The hotel was very clean, good location, quiet, quick check-in. The staff were super friendly and helpful. Am tea selection was great, pool was nice. The view from the 19th floor was really nice.i always check room for bugs , signs of bugs, the room was very clean and pest free! Bathroom a good size and clean as well. Really can't say anything negative other than bed comfort.

The bed was uncomfortable and broken . Springs busted