On the beach, The staff were great from the front desk, to the pool attendant. The pool attendant was great, he was helpfully to make sure everything was good or if needed anything and help with the beach chairs and the umbrella, He gave exceptional customer service and was great.

The carpet in the hallways was nasty, I’m assuming people taking the trash down to the trash shoot and you can tell from the dripping from the garbage bags. The pool deck could have been a little cleaner, other resorts I have stay at the pool decks were clean daily sweep, litter picked up. The bed mattress was unbearable hard like sleeping on concrete. The Mattress on the sofa bed wasn’t comfortable. We put a couple of comforters and didn’t help. My daughter has aches and pains due to the mattress from uncomfortableness.

I liked the location of the facility. It was walking distance to restaurants and places to shop. The staff was friendly and helpful. Even though the ramp wasn’t accessible, there was access to the beach and there were other amenities to enjoy.

I didn’t like that I was placed in the South Towers there was no reception desk or an appropriate view of the beach at that facility. The hours designated for usage of beach chairs is too short, it should be extended to 7 or 8pm.

The whole unit was fine.

The only issue we had was in the second bathroom. The bath tissue dispenser was at least 48 inches form the toilet. You needed to anticipate the amount of tissue you needed before you sat down. Not good, The second issue we had was the light fixture above the dining table is way to large, my husband kept hitting his head went he went to sit down for dinner. The pool deck really needs to be completed. It appears to be taking too long to repair the hurricane damage.

Location was great, great room.

The water pressure was crazy hard, it hurt when taking a shower. There was no beach access from our room in North Tower, you had to access beach through the other building. Outside patio/pool was closed due to hurricane damage...we were not told that until days later after room was booked! Beware of timeshare scheme! Not once was the term 'timeshare brought up'...once signed up to attend the 2 hr presentation, a 50.00 hold charge was placed on my card.

The location was perfect, steps from the beach. The staff was incredible, super nice and very helpful.

The bed was very uncomfortable, work up with a sore back everyday. Also, the unit we were in wouldn't get cool enough. I did have someone look at it and they were able to make it better but at night we were still sweating.

We loved the room! It was big and beautiful and clean. The pools were shallow but fun. Especially for the kids. The beds were comfortable, and the balconies were very nice. We also loved the Kitchen!

The Checkout time was too early. (10:00) We felt rushed to get out in the morning. The housekeepers were waiting for us to leave. I thought that was strange since our room was not ready when we arrived at 4:00.

As you check in the staff was very pleasant and helpful. The hotel itself was very clean and modern. Our room was a suit facing the street/ parking lot with a. Balcony. We didn’t mind due to just being their one day. The room was up to date, spacious with a whole kitchen to cook. The bathroom was big with extra towels and good quality bathroom essentials. It was a great stay. I will be staying there again when I visit my daughter.

The bed was a little too firm.

The Cove is one of my favorites since it is almost to the end of the public beach so it is quiet most of the time and now crowded. The bed was very comfortable and it is perfect size for two people. I've always enjoyed the lazy river part of the pool and it was refreshing.

We couldn't figure out how to work the freezer despite getting some instruction from staff. But that was really not important

Staff before and during the trip sent text messages to see how it was going and if we needed anything at all!! It was Easter Sunday and they had the Easter bunny come out with treats for the kiddos!! If we needed extra towels or toiletries they were immediately sent to our room!! Our view was awesome from the 6th floor !! This was our 3rd time staying there and definitely will be back!! Kid friendly and recently renovated!!

Everything was great!!

Booked two rooms for family traveling together. Requested adjoining or close together rooms, Ended up with rooms in different buildings. Had to wait two nights to move the single to other tower and then had to pay additional price for the room.