The property is new and well appointed. Our room was clean, comfortable, and well lit. The property is located close to the domestic terminal of the airport. Also, on the morning that we checked out of our room, one of the staff members went out of her way, literally, to direct us to the sky train.

The only less than positive impression regarding our stay was our brief interaction with the representative at the front desk who was not especially welcoming or friendly. He seemed distracted and less than enthusiastic about checking us into our room. He was not rude, but I would not recommend him for employment in the hospitality industry. The only reason I would not stay at the hotel again is its distance from the international terminal at the airport which is quite a long shuttle ride.

Valarie is absolutely the best! Despite having to stay at the hotel due to snow, she was still just as cheery and helpful the next day. I returned two weeks later when I had an early flight. I opted to stay here instead of driving to the airport in the early hours of the morning. Again, wonderful stay!!

Many American hotels are old, dated relics of the 70s with feeble attempts at modernisation. Thus hotel is different. Clean, modern facility with friendly staff. And that skytrain by the door means you’re 5 minutes from the domestic terminal! Ideal.

Slightly overpriced.

The hotel was very modern, was close to the airport and safe for a solo female traveller. It also had access to a restaurant so there was no need to leave the property.

I would have liked to have breakfast included in my stay, menu options were very pricey but this was expected from an airport hotel.

Nice, clean, comfortable hotel located very conveniently to reach with the Skytrain from the airport. Couldn't be better.

Staff didn't pay attention at breakfast and let me wait for a long time until I finally got up to call someone. Staff at reception was very helpful, this in contrast with the people at breakfast.

I loved the staff member that helped me check-in energy was wonderful she made my day

The first staff member i talked to was rude she caught an attitude when i asked questions and hung up in my face before i could ask another one

Very close to domestic terminal sky train. Great comfy bed. Amazing shower and toiletries. Lovely breakfast. Staff so friendly and helpful

Everything was great except for the mess up in reservation and the parking fee! Why pay to park yourself when it cost $5 dollars more to have valet! $40 vs $45

The mess up and parking cost

Perfect stay. Just across the road from sky train. Took minutes to reach the domestic terminal. Comfortable beds. Super clean. Loved the food at the restaurant. Nice bar.

Nothing

People, the food, experience, the decor, the warm welcome, everything was wonderful, the location too!

No comp coffee and we could not stay longer