We ordered food at the bar and it took very long to receive. Then ordered dessert to go and we waited and waited. My friend finally went to the bar to check with our waitress to find that it had been sitting at the bar for quite some time. In addition, the music was so loud that people had to shout to be heard. Turn it down!

Personnel willing to solve eventual issues

The cost for parking - 75$/ night Offered a lower standard room than the the one I booked and paid for

The breakfast was delicious.

The dim lighting throughout the room and bathroom. I love led so this is why.

Super comfy bed Amazing location Friendly front desk staff Good room size

The shower pressure was non existent And my room was not made up for 2 days, even aftere reporting the issue

So clean and the staff were ready to greet us after multiple flights cancelled and stranded for 3 days on a 2-hour layover. We were weary and probably looked like we were just rescued from a fire (LOL)! They were ready for us and even comped our beverages from their store, but also breakfast the next day. Although a LOT pricier than what I would normally choose on my meager budget, they really made us feel welcome and the place was whisper-quiet (except for happy hour, hey!) and the staff was super.

Felt a bit out of place when the rich young folks were gathering to start their nights’ out.

The room was very nice. Bed was comfortable, slightly more soft than firm. We had a partial vote of Piedmont Park and were on a top floor. Food in the area was varied and good.

Sunday morning breakfast option at the hotel was only a buffet. Food was fine, but would have gone somewhere else next time. I would have liked a more firm pillow. I forgot to ask if they had a pillow concierge for more options

The hotel is connected to Colony Square [which is a new foodcourt/mall/park] where you can literally get all types of food available, along with the 3 hotel restaurants. Its locations quite close to Piedmont Park, and within walking distance to Whole Foods and other mini marts. The hotel presents an atmosphere of "boutique", and that it delivered. I will definitely stay there again.

The pool was not heated and with 85 degree weather, it was mostly shaded and the water did not go above maybe 65 degs

The front desk staff and valet staff were very pleasant, quick and efficient. I checked in late at night and it was a very simple process with a friendly face. The room was beautiful and very comfortable, I even received the high floor I was looking for.

The cleaning staff were not as nice as their colleagues. Blocking up the hallways with no spacial awareness of the guests. I had to ask one twice to look up from their phone so that the carts could be moved and I could traverse the rest of the hallway. The shower was very nice, but I found the water pressure in the room rather weak.

I love the chic interiors, its location and how clean it is. The staff are very friendly and accommodate customer requests where reasonable. The pool was lovely. There are many food outlets near by and some cool alternative tourist spots locally as well. This was my second visit and the standards are still high. I will 100% comeback and stay

The gym is a bit basic with no barbells/ free weights. a few cardio machines - treadmill, elliptical. A limited amount of dumbbells, a cable machine which is great and a hand full of machine. I think if there was room for a barbell rack that can be used for squatting, deadlifting, overhead press and benching that would make the gym more usable

The hotel parking is pretty simple (right for valet or turn left into the parking garage and self-park. If you self-park there is an entry through the parking garage so that you don't have to walk all the way around to the front to enter. The lobby is simply breathtaking. There are so many areas for a beautiful photo opp, the interior designers and architects did a great job. The nightlife at the bar is lively!

The shower in the room that I stayed in had staining. I think that it was permanent staining because I requested that room service disinfect the shower, and the stain was still there. It looked like they should go ahead and resurface the shower because it looks unsanitary.