Room is spacious. Hot tub area was nice and secluded from the room. The stained glass accent was a nice decorative touch. Bed was comfortable and the in room lights were bright and could be configured in multiple ways. Mobile check in and out made it super convenient. Property is close to attractions downtown. Parking was good too which isn’t always the case in a mountain town.

Hot tub cover had mildew on underneath and smelled. Shower fixtures were awkward to use and could stand to be updated. Stained glass window added a nice decorative touch but it allowed too much unregulated light in the room at night and especially first thing in the morning. Made it tough to sleep in.

Location was close, within walking distance, to all we wanted to experience in the area. Restaurants were right down the hill. The view from the deck outside was beautiful. The renovated room was nice and comfortable coupled with the retro charm of the hotel. Everything was clean, in working order and well prepared for our stay.

A comfy chair or love seat would have been nice in the room. There was no seating with backs only benches at the breakfast table. A neighboring room left their dogs while they went out in the evening and the dogs barked, wined and scratched at their door till they returned.

The bed was comfortable and the air conditioning worked great! There was room for my dogs crate. My husband ended up in the hospital on our trip and the folks at the motel took my dog out to potty while I was at the hospital taking care of my husband. Also, the shower was wonderful with the built-in bench seat. Perfect for those of us who require ADA accessible accommodations! The staff were amazing for the most part.

The room was clean for the most part. The floor was not clean enough for me to feel comfortable walking around barefoot. We had one small situation where the housekeeper opened the door to our room thinking we had not checked in yet. She had failed to check the bookings as we had checked in the night before for an extra night. Other than that, the stay was amazing. The location is on a steep hill to get to the property, but that isn't something they can change.

Very easy virtual check-in, room was easy to access and response time from Motel was amazing. Heidi Motel was within an easy walk of everything and anything you could need for your stay including Restaurants, Cafes, Bars, Entertainment, Shopping, etc. Room had a rustic sort of feel to it which was complemented by the beautiful surroundings of the Motel. A landmark windmill make locating the motel super easy.

The only thing we didn't really didn't like was the added cleaning fee ($10), the property service charge ($10.11), and the Pert Fee ($25). But I guess this is the norm :-(

The bed was so comfortable. The fireplace was beautiful. Loved the hottub. Very clean. Also the stain glass windows were a absolutely beautiful touch. Loved the smart T.V. and little chairs to chill with my husband in. We loved the sitting areas in front of your room. Great place to just enjoy the scenery and have a smoke or drink.

I wouldn't say that I didn't like anything. But more trash cans or even a bigger one would be helpful. The tub was a ugly pink lol but worked just fine. The two shower heads were not practical I couldn't get soaped up good and could not figure out how to turn one of them off 😆 walking my fat butt up that hill after shopping was a little much but I think that's more of a me problem but wouldn't recommend it if someone needed to stay here who had mobile disabilities.

Location is perfect. You can walk everywhere in Helen so you don't have to use your car and pay for parking. The parking lots are mostly $10 so it was very convenient to be so close.

They use microfiber sheets. Pretty, but the elastic comes off and the sheet corners pop off while you're sleeping. We ended up getting up several times during the night to remake the bed. I would definitely change back to cotton sheets if I was the owner. Everything is handled online and with text, so we never saw a hotel employee. You get texted your room number and access code. You can text if you need your room cleaned, but they give you enough towels at the start so we didn't use any service the entire time at the hotel. The hotel is on the side of a hill, so the driveway is very steep. If you have trouble walking, you might need to stay elsewhere.

The location is terrific. Up on a hill with a view. Across the street from the best general store. I may stay there again, just for the location.

It’s older and could use a little bit of work. They don’t have a lobby or staff to get checked in. The check in was easy enough and online. But we had an issue with the sheets being dirty and had to call and leave a message. We got a text back saying that they sent a message to maintenance. I texted back to see if they were going to come now as it was 10:30pm. I didn’t hear back so I went to Walmart (a 20 min drive) and bought sheets. When I got back to the room… They did come and change the sheets.

It was very clean and so close to the shops and bars. The room was very cute had a nice size fridge and microwave. Liquid soap by the sink but no bar in the shower or shampoo etc. Great value for money for this area as i think rooms are expensive in Helen. No breakfast served ( we knew this ahead of time) but a bakery is right next door. The bakery was packed with a long line so we opted to walk across the road adjacent to the Heidi and had breakfast at the Alpine brew deck which was busy on the wrap around porch but plenty of seating inside. They were very nice and breakfast was quick and delicious. Definitely recommend the Heidi.

I loved the bed but my husband said mattress was a bit firm for him. He also said he could hear people in the room next to us but i did not as i slept great!

The location was perfect to enjoy 2 days meeting the little town near everything, checking process virtual and fast ,the room had everything you need and so comfortable , housekeeping dont bother unless you ask for suplies or cleaning .I love the style of the building like taken from a book history

If i have to mention something bad maybe 🤔 the entrance to the parking lot I know that place is all hills but too inclined I accidentally scratched my car going down but not a big deal

Close to everything. Nice ambiance .Comfortable beds.The room had lots of storage and places to hang my clothes ,believe it or not the last place we stayed did not have a place to hang my clothes.The room was very quiet.

No elevator. Nothing to help get your bags into room. If I had known I would have requested a first floor room we are an older couple and going up and down steps is hard on us. There was hair in the shower trash under the beds and the floor was dirty you couldn't tell by looking at it but my grandaughter ran around barefoot and in her socks her feet and her socks were filthy. The bed was squeaky. The room looked very nice it just needs a little extra cleaning. We also had a hard time getting the heat adjusted.