The hotel is being updated and the staff is super friendly

Have water out all day long

Modern motif..clean room..good breakfast Front desk staff located me a half bag of ice as the ice machine was not working…much appreciated

Oatmeal was watery but breakfast staff was pleasant and hard working. Bed was softer than I’d like

Location, excellent breakfast.

Did not have a restaurant inside. The evening young girl told us the room was not ready?????We arrived at 5:05 p.m. The check in is 4:00 p.m. Also, I told her we have a small dog and the web advertised a $35.00 fee, and she charged me $75.00. She did not care when I told her your website advertised at $35.00. Then I asked where the area for the dogs is to do their business. Her answer was anywhere on the grassy area. Perhaps more training needed.

The rooms were very clean. I was quite impressed. I like they use disposable ice containers, the pancake machine at breakfast is a fun addition and the staff, especially Daniel, was quite helpful and all very friendly and accommodating. We stayed with an ESA (cat) and they have tags for the doors to alert staff not to enter. We really appreciated that.

N/A it was all great!

The property sits on a small side street next to a local shopping area. However the area isn’t busy, and is conveniently located next to Abercorn, which is a main road in this part of Savannah. There is plenty of parking and the area is well lit. The hotel is also clean and well designed, and does not give off the impression that it needs an upgrade or remodeling. Miles H., the assistant general manager will go out of his way to make sure that you’re taken care of. He often works the front desk himself, but everyone makes sure that you’re greeted and welcomed when checking in, and every time you return to the hotel after going out.

There are really no major complaints. The AC/Heating units might could use an upgrade, or at least a thorough cleaning, but they work well and function as intended.

We stayed here for 3 nights and enjoyed every minute of our stay. The staff is very friendly and helpful. Always greeting us with a smile and making sure we were enjoying our stay. Rooms include large bottles of body wash, shampoo, conditioner, hand soap, & lotion. Not the cheap terrible smelling kind like at most hotels. These products are better compared to herbal essence and all of them smell amazing. The breakfast bar is open till 10am and is ultra kid friendly. Wave your hand by the sensor on the machine and pancakes roll out onto your plate. Of course our kids were so excited to make their own pancakes and then top them with whatever topping they wanted. They offer whip crème, M&Ms, almonds, chocolate chips, cranberries, Etc. They also offer scrambled eggs and various other hot dishes that change each day. I honestly would recommend staying outside of the downtown area as the night crowd in Savannah is not kid friendly and has trashed even the nicest hotels located in the downtown area. Unfortunately, we know first hand. We ended up making a last minute booking with Tru by Hilton which was very easy to do and literally found our new favorite hotel. Tru’s parking lot was huge, free, and well lit. Hotel is not within walking distance of the Historic Downtown area, but it is only a short drive away. The public parking garages located in the historic district cost between $9- $15 for 2-8 hours and are within a short walking distance to the shopping area along the water. Overall Tru by Hilton is a fantastic hotel and I highly recommend you stay here.

Really enjoyed our stay at Tru and found that some of the complaints from previous reviewers were baseless or misguided. For the value of the hotel you couldn’t get a better stay. The front staff was helpful, especially the young man who works in the evenings. Fresh Towel and trash taken out daily. The room was clean, small but comfortable and well designed. The breakfast was my favorite. A pancake machine! Plenty bread options. Eggs, sausage, oatmeal, toppings. Coffee, juices. Wonderful spread. If a food item runs out the quickly refill it. Plus a market with a variety of snacks and drinks that’s open 24/7 Also If you bring a fur baby, the side exit leads straight into a grassy area designed for animals. Location just 15 min or less to the historic center. Free parking a big plus!

I wish the TV allowed you to chrome cast or log into streaming apps.

I worked at night and slept through breakfast each morning.

The mattress could have been firmer. The material of the top blanket on the bed did not agree with me and made me hot every night. Also, the Wifi did not have the best connection on the 4th floor.

Breakfast was good...it was ontime and warm. The front desk personnel were on top of their game....they were friendly and available. I LOVE THE SHOWER, ROOMY, PLENTY OF HOT WATER....THAT SHAMPOO & CONDITIONER WERE THE BEST

TRU needed a pool...on the rood maybe?

The lobby was really interesting. Makes up for the small room. Breakfast was good. Front desk “Bryn ” I think her name was when we checked was really nice.

Only 1 elevator worked all weekend so coming and going was slow, and it was a little dirty. Hotel is located right near a nightclub so we could hear the music all night. But it wasn’t too bad. Shower had zero water pressure! Husband was not happy. Luckily I didn’t have to wash my hair.