Well appointed, with a premium feel; great neighbourhood, proximity to public transport. Staff generally very helpful and friendly.

No a la carte breakfast option on the weekend, but the hotel made a plan for us (as Chicago marathon runners). No coffee station in the room. More junior staff need to be empowered to make decisions - in the absence of a manager to vet a request, a young lady felt it safest to disappoint us. The next morning, a more seasoned staff member simply made a good, snap judgment call on the same request. That kind of small gesture of hospitality drives word of mouth and grows your customer base.

The location is a Cubs fan's dream! The ambiance, the esthetic and design elements were fantastic. Hotel staff was pleasant, helpful and welcoming. Staff at Alma, the hotel's restaurant, were an absolute delight, in particular Jane. We connected with her instantly. She gave us recommendations of what to do around town and how to go get there. She went out of her way to make my husband's trip memorable, got him a cookie from Crumbl cookies delivered to our room because we'd mentioned to her that it was his birthday. The location of this hotel, being right across from Wrigley Field, is perfect! It's within walking distance of everything you could possibly want to do while in Wrigleyville. If you want to treat your Cubs fan to an ultimate experience, this is the place you want to take them to.

The Cubs didn't win! Better luck next time! 😂😂

free coffee, location, security, view from room was unbeatable but balcony was so narrow you had to close door to move around about 4 feet wide is all. room structure was a little weird like you had to watch tv from the bed almost. I did like the tv size and I think a dvd player would be nice although there were lots of movie options available and streaming.

restaurant wasn't what I expected but as stated in information. There was a record player and only 3 albums, maybe more were available? Some of the staff did not understand English or speak well so hard to communicate with to help out with like housekeeping. There could be more information given out when checking in about the way things work around the property.

Location perfect to catch a Cubs game and then all the neighborhood.

After night cubs game unable to get food from either on-site restaurants. We were hoping we could order from Alma’s menu to carry up to our room. We were told they were at capacity and we had to use the room service menu from our room and it is not the same options so we did not do this. Nice to see it busy but sad no extra options for those staying on site.

They have a lovely bar/lounge/patio area. So welcoming. The staff are remarkable. Anything you need they’re there to help you. The rooms are incredible. Make sure you get a room with the wrigley field. 5,6 floors are the best. I had the 3rd floor with the largest room and my view would have been better if my room be in a higher floor.

Based on price of room, was surprised there was no refrigerator / mini bar and or coffee maker. Not much counter space. Understand it was busy but Extremely difficult to get seated in bar/restaurant anywhere...even for one person..nobody waited on me and eventually had to stand at bar and wait for service

The location and access were INCREDIBLE...particularly considering the mass of people that routinely frequent the area.

The breakfast buffet was over-priced for the food offered and room service food, while delicious, didn't come with plates or eating utensils.

Hotel Zachary is our favorite hotel! The entire staff does an amazing job. We appreciate that they are dog friendly. Our two pups, Kosmo & Lester, really enjoy our visits to Chicago. The hotel location is perfect for Cubs games and the restaurants/bars nearby are always fun to visit. Can't wait to go back!

We love the location. We stay here everytime we come to see the Cubs. We had no problem checking in early for a 1:20 start to the game (prearranged, but no guarantees). Hope to be back for another game this season. They have the most polite staff and they're very helpful. We've stayed here several times throughout the years and have enjoyed every stay.

Overall good experience--friendly staff/ services, amenities !!

Room 346 was across the hall from the workout center - noisy :-(( Rooms 348 and 350 had very uncaring, loud and noisy adult guests. Ruined a peaceful night-- We left the tv on to suffacate their noise .. ruined our 10pm to 1230 am time.. Totally disappointed !!