The location was the best, basically on Michigan Avenue Magnificent Mile, right across the street from the Drake, and 30% the price, what incredible old architecture. I love to explore these few magnificent hotels that remain, this is not some cookie-cutter hotel. this is special. The Ballroom, I think it was called the Crystal Ballroom would be a blast into the past to revel in, as was great to walk around empty and contemplate the fun and memories so many have had, and we now have our own. The top floor event rooms were also open for us to explore and my 1 year old loved to walk around in peace and safety. We really enjoyed. The staff was largely out of sight, as we had no needs, so I can not comment. The room was good size and the bed very comfy. So close to everything on the Mag Mile, and the underway to Oak Street Beach and Lake Walk Trail. So close to WaterTower Mall and the John Hancock. Was Great!

The timing for breakfast and meals did not seem to fit into our schedule so we always went out where there were many choices so close, so perhaps ease of breakfast or buffet or brunch, they may even have it, but if it is there maybe some additional effort to show it to me. but mostly I loved the architecture and style of this hotel.

Everything, and the best breakfast 😋 I love ❤️ the hotel and your very nice staff. Craig was very nice and friendly we absolutely 💯 loved him. He made all the difference in our stay. I had a extremely racist encounter with a British man at front check in desk. He was extremely rude. Your front desk person handled it as well as expected. I tried to communicate and I was met with worse attitude than before. He shouldn't be in America if he wanted to still be in slave times. I can tell you, I was extremely hurt,embarrassed and just sad that this happened after the perfect stay.

See above statement racist encounter at the hotel extremely rude guest 😒 🙄 😑 😐.

Location was excellent. Staff was very helpful. They took our bags and stored them until check in time.

When we checked in the person out front sent us to the 360 building parking for self parking when we could have parked right across the street from the hotel for less money. That was a cheap shot on their part. The regular attendant was helping someone and said it was a valet employee who sent us there. Longer walk, way more inconvenient and more money. Maybe let people know in advance that self parking is across the street

The staff was great, the location was very nice (right off Michigan Avenue and easy lake access for runs, walks, beach, etc), and the value was pretty good. I stayed here for a wedding at The Drake and it was the perfect spot. Regardless, for the location and price, I felt all aspects were reasonable and good and the service was great.

The bed and facilities were good but the AC was quite loud so it was tough to maintain quiet and keep the room cool at the same time. The facilities also felt a bit older / outdated, which contributed to its charm but also it felt a bit worn. It would also be nice to have breakfast included or a cheaper option. I also would love a water machine or a way to refill water without so many plastic water bottles (which were offered free of charge).

Very pretty; clean; friendly, helpful staff; everything in working order.

The bathroom design (rm 1106). Toilet was placed too high on the wall, I could swing my feet and I am 5’6”! The tub was scary to approach! No hand rails, hard to figure out the faucet and shower tools. Overall, rather small. Staff were able to move us to rm 330 for the second night on a very busy weekend. Booking.com listing did not mention that “included breakfast” was so restricted. (2 eggs, choice of meat, etc. Husband doesn’t like eggs - too bad. )

Location was perfect. Short 2 min walk to all the shops, Starbucks & Cheesecake Factory just around the corner! 15 min walk to Riverwalk/Navy Pier. Classy feel to the hotel/rooms. Very comfy beds. Yes it’s a little dated but that adds character!

Parking a little on the expensive side, 5/10 min walk away at $110 for 2 night stay. However, was smooth process of finding it/parking up and car felt safe in there. I was also charged for the resort fee again by the hotel despite already paying and it being listed in my total price breakdown on booking.com

Like the location off of North Michigan Avenue. Red Line Train was convenient. Loved Starbucks, Cheesecake Factory, and many fine eating establishments. The price was better than some and fell short in price and finishes of the high end hotels.

The shower was confusing with both overhead rain and the targeted wand hand held. . .ended up with lots of water on the floor. HVAC was very responsive. We did not watch the television and did not have it on.

The room was very spacious, clean and well equipped. It was very quiet. Beds were very comfortable, with soft pillows. Bathroom was very comfortable with a nice well equipped shower. There is a restaurant for breakfast on 1st floor. Free bottles of water are distributed at the front desk. There is a set for coffee/tea in the room. Location is perfect to visit the city.

The refill of the coffee/tea is done only every 3 other day. It happened twice that number of towels were not sufficient for number of guests in the room and had to call front desk to request them. Hotel is beautiful but a little old fashioned.

I love the rain-head shower. I wish I had one at home. The room was super spacious, and the bed was very comfortable. I loved the Martini Bar and the fact that you can order off a menu of bar food. The hummus board was lovely, and I shared it with my three friends who met up with me. The hotel is located a block south of Oak Street Beach, and straddles the neighborhood of Streeterville, which has plenty of restaurants, stores, and other places of interest within walking distance for tourists and residents alike.

The hotel rooms were somewhat dated, but then again the hotel is a historic hotel, so I'm not expecting contemporary furnishings. I found the hotel charming, and would definitely stay there again. I can't think of much else I didn't like because for the rate, I got more than I had expected to.

The bed was very comfortable. The washroom was huge. The restaurant is only open for breakfast and lunch. The bar/pub serves food as well, but with only high top tables & stools, at the bar or seated on a sofa, so very casual. The food was very good. There are no other amenities.

There is no room service or swimming pool. There might have been a sign about there being food available in the bar, but we asked as we didn't see one. Housekeeping was a bit "hit and miss" as they did not clean every day. Is this standard for here? There was no note about this.