The breakfast was good and Casey was fine

I had little kids with me and told him I wanted adjoining rooms when I got there. No such luck. So I had to have four little kids down the hall from me which is unacceptable. Little upset about that. My daughter came in later and her room up on the sixth floor. The toilet was plugged and stayed plugged the whole time she was there. They needed to send somebody up to pull the toilet. There's something in the toilet. Other than that I've stayed here before and it's a very clean hotel. A lot of kids running up and down the Halls late at night. Nobody supervising them. They pounded on my door at 3:00 in the morning. I went out and asked him what the heck they thought they were doing out there at 3:00 in the morning course. No parent supervising them crazy

This hotel offers parents of children who are attending McKendree University a special price during their stay. They explained that they are giving this special price because if your child is enrolled at McKendree, they know that more stays in the future are likely.

In my opinion, the first morning, the breakfast person (who prepares all the breakfast foods for every guest) was a no show. This isn't the fault of the hotel, but the front desk people didn't even know about this absence until being informed by guests. Eventually a manager had to come in and prepare morning food - which was an hour late.

Friendly staff, cleaniness, and food options in the morning and evening with drinks from 5-7. Never stayed at a hotel with these options before.

My only complaint is bathroom related.... 1. The hot water doesn't stay consistent in temperature. I had parts of my shower turned cold for what seemed like a couple of minutes before turning hot again. 2. The vent fan in room 307 doesn't work, leaving the bathroom very wet of steam.

Waffle machines were not turned on when we got down for breakfast so that portion took quite a while to prepare. The eggs however were very good. Would have preferred real silverware. Staff was great!

The Dinner that night was 'ok'. The food was not very hot. The selection was ok. The Drury Inn we stayed at the night before had 'real' silverware - and glass glasses unlike this inn that used plasticware. Much prefer the real silverware especially for breakfast time.

Almost everything was wonderful. Staff, food, food presentation, rates all good almost great

One of the elevators was down and had been down for a much longer than expected time for such a finer hotel. Traffic was very congested around meal times, which was to be expected with the one elevator not working. I would think it would be the hotel's highest priority to getting repaired.. To add to the congestion, hotel staff had to use the same elevator.

Location was perfect for us and the room was great. The staff was very helpful. We kept busy and didn't use any of the extras but the pool

The pool was super crowded abd the hot tub was over run with little kids there was little to no parental super vision and mt eldest sons told me that a man wouldn't allow them pool towels and told them if they paid him $5 each they could have one! Front desk apologized for the inconvenience but it was upsetting we couldn't enjoy the pool when we paid quite a bit for our room

Breakfast was good. (2) queen beds were comfortable. Room was spotless! Staff was great!

No three bed option in suite. I would have paid extra to have a third bed in the suite. Even a roll-away twin bed would have been better. (Nobody likes sleeping on a sofa bed!) Also, there were no cups in the bathroom. The standard should be at least a couple of individually sealed disposable cups in the bathroom.

The desk clerk, manager, food and beverage staff and housekeepers were all friendly, courteous and professional. The hotel was clean, well lit and safe with ample parking. The evening meal and drinks was a welcome site after a hectic day of traveling. The breakfast offered many choices and everything was warm and delicious. The Drury at O'Fallon provided a warm and inviting home away from home. I am recommending Drury hotels to all my friends and family.

The location was perfect. plenty of places to eat nearby, the breakfast and evening drinks were a welcome addition to my stay. The staff were all outstanding! I cannot say enough good things about the staff.

The elevator was not working properly, it took a long time to get to and from the room.

We loved how clean it was, the popcorn/happy hour & breakfast offered, the pool for the kids, and the proximity of coffee & food for carryout! It’s close enough to St Louis that going to our favorite spots was easy. Our neighboring room was very loud the first night. If enough rooms are available, it would be nice to separate rooms occupied to cut down on this.