it was good service from the moment we arrived in valet, check in was very easy, the room was very clean, enjoyed the decor from the moment you walk in you just feel special, bathroom was nice, they provide bath robes ( which we LOVED, we had wine and face mask,) the tv is a smart tv no hulu or peacock, we went down for dinner it took a while to get the food ( 1hr+) at 7pm but the food was delicious we both ordered the pork chop, and the breakfast was delicious as well they have the BEST GRITS ! check out was easy as well, you use the QR code to have ur car pulled up, and valet for one night is $37 which isn't bad if you plan on staying nearby or inside the hotel.

probably waiting for dinner, the soup dispenser fell off the wall, and took a while for the water to turn hot.

The food is excellent!

The description of parking vs valet should be clarified. It had a line of cars for valet but no one was there. Then, I drove around and saw that people came to other side. However, I think they only carry luggage. I had to park in a close by parking lot and walk in rain. The guy approached Mr to take my suitcase. I said “no” because I had just walked a block to park. Why pay 30 dollars if they do not park your car? Parking shiukd be clarified . There is no circular path like other places. Other than that, it was excellent.

Absolutely loved The Gregory restaurant - for breakfast in particular, but enjoyed dinner and the bar as well. Fantastic wait staff, very polite and attentive! Big fan of the Belgian waffles on the breakfast menu; great coffee, too. Excellent duo provided live music on the Friday night of our stay. Concierge staff were very helpful, and we were given a wonderful tour of the vault area below the 1st floor.

The only minor quibble was not having a small microwave available for re-heating leftovers kept in the provided refrigerator.

This was such a pleasant surprise. Beautiful rooms. Friendly staff. Comfy bed. Would highly recommend.

The main restaurant the Gregory is in the lounge, dividers should be added to block the checkin desk. Champagne should be stored properly. Staff opened a bottle and the cork flew across the room and champagne exploded. Stored in an area too hot. First world problem but if paying that much you expect a full bottle and correct storage.

literally too much to list!! the staff let us check in very early, was super friendly once we arrived at the property, mr Billy from the valet parking was a wealth of knowledge about the hotel and city. made even our check out memorable by insisting we check the vault room and replay the scene from fantastic four!!! since we checked in early the only available room was on the second floor. the ladies “cautioned” the room had sky lights but no windows.. we didn’t know what to expect but when we saw the room and how cool the industrial inspired decor was it never hit us there wasn’t windows… basically anyone who hasn’t stayed on the second floor should book a trip just for the experience

nothing!!!! I have stayed at hundreds of hotels in the last many years traveling with my daughters and this hands down was the best hotel with the best staff that we have stayed

The location was very convenient for the graduation we were attending. The former bank building is wonderful, and the Art Deco theme is great! The staff were very helpful and accommodating.

One thing that would have improved the stay would have been a microwave oven in the room.

Very nice hotel. Location was great. Like the way it was decorated. Really like how you need your key card to get in the elevator. Good location within walking distance to various restaurants.

Wish there was a pool. Price is a little high but understand that all prices have gone up because of economy. Would have liked better parking other than valet but there was a parking garage a block away.

We only stayed at this hotel overnight but all of the facilities that we used were top grade. The room was spacious and beautifully designed, the bar/restaurant area welcoming and all areas very clean. Valet parking was super easy and reception all smooth. Location was great.

I would have liked the staff to have been just a little more friendly, they were all very helpful but no smiles at all.

The hotel was really nice

The food was very expensive and parking was expensive. We parked in the parking deck across the street. I wish the hotel had a garage that was connected to the hotel. Homeless people hanging out is not a good look for the price of this hotel

Absolutely beautiful hotel with great decor and location. The room was nice and clean. We loved the Louisiana & bank theme throughout as hotel is in the old Louisiana National Bank building. I also loved the vanity and sink area being separate from the bathroom as one person could use sink/ mirror while another person used the shower or facilities.

We could have used help unloading and loading luggage upon arrival an departure. It was late and we have two kids. My husband generously tipped the staff who brought us a luggage cart, but was offered no help with luggage or getting it to the room. It was the same upon departure. Also, would like to have 4 towels stocked in double room with 4-person occupancy.