Size of the two king bed room and set up (privacy sliding door) between rooms. The location and proximity to the good stuff! (Bourbon, shops, restaurants)

Elevators leading to and from the valet area broke on the day we left and had to finagle our way out the other side (ritz side) to get the bags to valet and leave. At arrival, Valet helped get bags out of the car but there’s no service to help take the bags up (and yes I realize this is not the ritz but it would be a nice touch), valet can become a little congested and when we arrived, we felt we didn’t have enough time to get all of our stuff out. We may have been able to but there were several cars.

Hotel with an excellent location for the French Quarter On the one hand, a quiet and pleasant hotel to sleep in at night And on the other hand, it is literally within walking distance of everything of interest in the city Excellent room service, very neat and clean. This is a recommended hotel for anyone who wants to be close and feel away from the noise on the street.

The entrance and exit from the hotel are a bit strange The hotel does not have a lobby from the street, you have to take the elevator to get to the lobby. The hotel does not have a dining room. There is a reasonable and modest breakfast buffet.

Very nice room, super comfortable beds and linens, great location, quiet. Good water pressure in the nice walk-in shower, plenty of hot water. Really liked the electric blackout shades. We also really liked that we could pair our phone to the t.v. so we could listen to music through the t.v. speakers. The hotel was close enough to so many things but far enough from Bourbon St to be reasonably quiet. We LOVED that they put us on the 10th floor. The staff was friendly and helpful if we needed anything. We also felt it was very reasonably priced.

This isn't something that can be fixed but it was a very confusing hotel logistically. Having to take 2 different elevators to other parts of the hotel was weird and we got lost numerous times. Also, the hallways of the hotel were positively FRIGID. We couldn't believe how COLD the hotel was. Fortunately, we had control of our room temperature and we were comfortable and cozy. We didn't want our room serviced every day but halfway through, we did and removed the Do Not Disturb sign, yet no one serviced the room. We asked the front desk the next morning and it was serviced while we were out for the day.

Had rooms on the 9th and 10th floor and both floors were very quiet in the evenings, even on Friday night when the streets were bustling. Room was well laid out, clean, and had all the typical amenities needed. Helpful to offer breakfast and Starbucks on site, though they are only open until 10:30am.

Would have preferred for our three rooms to have been on the same floor so we could keep the family together, but good to know the hotel was all booked up! Needing to take two separate elevators up to the rooms was a little confusing at first.

The clean room with no carpets and the suite we chose with a separate lounge area. Having Starbucks as a breakfast option but limited hours . All the staff were just great!

No room service. Missing small things like any cutlery or China cups (only paper ones) despite having a lounge with small fridge and coffeemaker. Small soap went squidgy. Room felt fresh modern and clean but devoid of any small touches

I like that the property was close to bourbon street, but far away enough to feel at ease. The location was also around some pretty good restaurants. There is also a place to purchase coffee and pastries in the lobby.

Our room could use a more detailed cleaning. Due to being near bourbon street, passing cars were playing music loudly which could be disruptive.

The property is walking distance to where all the bars and restaurants are. It’s away from the main streets, but most definitely walking distance (5-8 minutes to be exact). I felt safe at the property and our room had a lovely lounge area with a couch and second TV. Having daily housekeeping was wonderful as well.

There really wasn’t anything I can complain about. It would be nice if the property had an on-site restaurant. But in reality, staff were respectful and did their job well. The hotel feels older but also well taken care.

Service was friendly at every turn. The property was clean and comfortable, and the suites were spacious. Plus, the shared elevator with the Ritz Carlton is a great bonus - being able to walk through the Ritz Carlton and exit Canal Street makes it much easier to coordinate with ride share drivers. This is the third time I've stayed at the property for Tales of the Cocktail, and everything about the hotel is perfect for this purpose: Great location, great price, and a solid distance away from Bourbon Street's madness.

The hotel is in a great location! And valet parking easy! Just a 2 minute walk to bourbon St, but far enough from the nightlife noise. Room a very good size with a little kitchenette bed comfortable shower good and hotel very clean, the house keeping were amazing after having a little problem they sorted it right away and very apologetic. Thank you!! We would stay again

We had an issue with our key card not working on the second day, but it was sorted. We had another little problem with the room but the house keeping made up for that! So thankful to them! We waited for 40 minutes for our car after check out, but nothing to complain about he had a busy day checking our cars!

Location was great, food was good.

The maid service, on the 2nd day, I said not maid service they came in my room away. The last day my daughter’s computer got missing. She filed a report with police, when staff found out it could be tracked (apple computer) it turned up. We had 5 rooms in hotel and every one was missing something. My niece bought a book and necklace set, that was still in the bag she couldn’t find.