Nice room with view over Canal St, plenty of staff to help. Swimming pool over Bourbon St.

The "included" breakfast which was a factor in choosing this hotel did not exist. The hotel does not provide breakfasts, they merely direct you to a restaurant they have an arrangement with.

The location of the property was perfect. Literally on the corner of Bourbon and Canal.

Some of the staff members were extremely rude. The staff before check in needs to be fired. No customer service friendly at all. Was very rude when answering just simple questions. So rude that I almost wanted to change my location of stay. I work in customer service and that staff was unacceptable.

The location was incredibly close to everything. The room was clean and comfortable and the staff , from the valets to the breakfast area, were friendly and helpful.

Checking in was interesting since everyone was double parked on a busy Saturday afternoon at the corner of Canal and Bourbon Streets! I did have to pay to valet my car, which was pricey but worth it after a 14 hour drive to NOLA. Also, I did not know that the included breakfast was only two vouchers for hotel restaurant breakfast but there were three of us. We shared the large breakfasts, so not a big deal. Just confusing.

Location was excellent, the hotel was a lot better than we thought it would be for the price we paid. Having travelled Nashville, Memphis, Vicksburg the theme was becoming the hotels flatter to deceive so we kind of expected as this was a really value for money to other hotels around it would be a a bit run down but quite the opposite, restaurants was good value too and food was superb.

The rooms were a little dated and the view was ok but not great, You had to walk through the main restaurant to get to the coffee shop. A lot of homeless people in New Orleans but they dont really bother you

Location. In the middle of everything

Bathroom needs updating

The location is great for touring New Orleans since it is centrally located at Canal and Bourbon streets. It is well insulated from Bourbon Street noise, but right there, if that is the scene you want. It is also on the street car line to the Garden District. Rooms are large and in good shape.

Check in line was very long. More staff should be added at peak times. We had only a very slow output of water from teh bathroom sink. They did fix it, but it was late on the second day of our stay. After noting the issue, they did comp us with free drinks and breakfast.

Location is phenomenal, the customer service was phenomenal, Jeremie, Eric an kyley thank you for you hospitality. Even the valet was respectful, friendly an informative when we didn't know how to ride the street car. Those guys was protective to. Thank you to the whole staff that made our first trip to New Orleans a dream that come true for our 21st anniversary. Even our kids enjoyed themselves. Oh those bad reviews are not true . For me an my family this stay was on a scale of 💯.

I want a balcony view next time.

Beautiful, friendly valet and very helpful valet.

No signage as to where to park/drop off for valet and Vivek at check-in was very rude and unfriendly.

Hotel location was the biggest flex. A short walk to an abundance of eating, shopping, and entertainment venues. Cable car located right across the street and easy location for Uber pick up and drop off. The hotel staff I came in contact with were all friendly and welcoming, ensuring all my needs were met. The weather was extremely cold during my stay. The heat in my hotel room worked perfectly. The shower water had great water pressure, and the water was nice and HOT. My bed was comfortable, and I slept well. I most especially appreciated the security staff just inside the front door at night. This made me feel a little safer knowing measures were taken to ensure the safety and well-being of guests.

The hotel can use extra deep cleaning in the public areas and rooms. Also, elevators need cleaning more often. Some type of odor neutilizing for the heavy smell of cigarette and marijuana smoke throughout the lobby would be great.The room decor and carpet needs updating.

Location, location, location!! Brilliant but also the only downfall to it as well.

We could hear drumming, music playing by a dj who sits outside with the loudest speakers. There needs to be better noise control windows. We started in a room on level 4, then went to level 5. Maybe higher up rooms are better. The noise would go on till 4am most mornings. Tuesday morning was the only one when it ended about 2am.