It was comfortable, roomy and quiet. They were able to provide a quiet room on the fourth floor which I had requested. There was a person near the front desk that could help with questions about the city. There was adequate response to problems that occurred when I reported them to the front desk. I am attracted to Home Suites because it gives the opportunity to prepare my own food.

1. Before I arrived in New Orleans, I sent emails with questions. I never got any answer at all. I only received offers for a better room or tours during my stay which I had not asked for nor needed. That was compensated by the adequate help provided on site. However, the communication with guests beforehand needs to be upgraded and more personalized. Not all those automatically sent offer mails. 2, For the breakfast provided, there were no alternative options for the milk butter and cheese. For example, Only butter, no margarine. Only cow’s milk, no possibility of alternative, The cook had no oil to cook with and could therefore not make eggs for me without butter. She did her best for me one morning to specially scramble eggs with minimal butter product.

the front desk staff and the amenities were wonderful. They were truly so kind and helpful with every question and request we had. the location was perfect and convenient, but was also far enough away that we could easily have a quiet nights sleep.

the black out curtains weren’t really blackout curtains, they were pull down vinyl shutters that still let light in. the facilities also were not the cleanest. There were dirty dishes still left in the dishwasher and even in the cabinet. the toilet plunger still had feces on it from a previous resident and left a poop ring on the ground. we cleaned all of these issues up ourselves, but I’m sure if we had asked the front desk, they would have had it all taken care of.

Good area near main bars and tours. Friendly concierge Dave, friendly knowledgeable of the tours and places around the area to eat gamble etc..

Dirty shower, no shower gel. No shampoo.

Tour companies made it an easy pickup and drop off. Staff were helpful and pleasant Concierge were helpful

Very little difference in breakfast

The location was perfect for us, close to Bourbon Street and public transit. It was an extremely quiet and peaceful location (room 415). The complimentary hot breakfast was better than most hotels offer, but don’t expect something like the Ruby Slipper. Come on, it’s free. The staff is very polite and the various concierge (esp Glenn) were extremely helpful. The hotel is quite safe and secure.

The bedding was a bit strange, but not a huge deal.

Breakfast was ok, tables were ona self clearing basis which was odd for a hotel, and there were alot of clientele coming down for breakfast in their nightwear which really wasn't acceptable

Nightwear in the dining room, servicing of the rooms was by request even though in the rooms it said it was every other day this did nt happen at all neither was the bedding changed during our stay

The location was close to everything! The staff was friendly, professional, and helpful. We had a room with balcony and the door of the balcony would not lock, the staff immediately sent up maintenance, but door could not be fixed and we were immediately given a bigger room with balcony. The rooms were clean, spacious and provided lots of drawers and closet space. The bedding was excellent and blackout curtains and shades were top notch, no light before you wanted it. The kitchen was just right with small table and two chairs, large fridge, microwave, toaster, dishwasher, dishes, pots and utensils. Service was excellent! The breakfast each morning was well prepared and tasty. This was not just a continental breakfast; they had sausage, eggs, bacon, ham, the breads, cereals and fruit. We missed the Wednesday evening appreciation meal, but I'm sure it was good. The building was very secure for entry and exit. We would stay here again.

The furniture (couch especially) was old and somewhat worn, but clean. The bath area could use an upgrade.

Great breakfast, everything worked in the room, nice location, very helpful concierge guy (Dave, in particular), and comfortable bed.

The fitted sheet on the bed kept coming off because it didn’t seem to fit, and when we took the stairs, there was always different kinds of debris in the stairwell (a pair of socks, another pair of socks, a plunger wrapped in plastic), even after we mentioned it to the front desk staff. Not a big deal, but it made a slightly poor impression.

The breakfast was better than expected with hot menu items as well as the typical Continental breakfast. The staff was very welcoming and accommodating! They helped with a few requests right away and everyone was very professional and kind. Great location, just at the edge of the French Quarter and Downtown.

We had a problem with the electronic key to the room. The battery ran out so we couldn't get in. But, the technician arrived in about 10 minutes to replace the battery pack and then no further issues. The cost of parking was more than expected (Booking.com listed $44 per day, but it's now $48.)

The location of this hotel is great, just at the edge of the French quarter, an easy walk to the main sights. The rooms were great, well appointed & exceptionally clean. Gym was also good. Friendly staff at checkin.

The price to park for two nights is $108, which we thought was quite expensive. We knew in advance, as it’s posted on the site. For guests of the property, parking should be offered at a reduced rate. NO is rather rough, so we just paid the price to avoid any problems. While the rooms and lobby are clean, the hallways are not, the carpets needed to be vacuumed. The same bits of dirt / debris that were there the first day on the 3rd floor were there the day we checked out, 3 days later.