We recently stayed at the St Charles Coach House and overall we enjoyed our stay. Our room was comfortable as was the bed. The front desk staff were polite and helpful. We liked the proximity to the streetcar, a good breakfast cafe (Avenue Cafe), good restaurant (Lula’s) and great roof top bar in the Pontchartrain Hotel.

Unfortunately, the glass in our window was partially covered in a white film, I suspect the double glassing unit had failed. On a VERY NEGATIVE note on the day we checked out we caught the woman from housekeeping cleaning the mugs in our room with one of our dirty towels. She immediately dropped the towel onto the pile of our other used towels. I took the towel to reception and reported what I had witnessed. When questioned by the manager she denied doing it, obviously, and sadly the manager was prepared to believe her even though the towel was covered in coffee stains. I know what I saw and I know that was one of our used towels as it had another stain on it that I recognised.

The location was fantastic! The trolley is $3 for a 24 hour pass and a stop is located right outside. It's a short ride to Bourbon Street or restaurants. There are several within walking distance too. It's was quiet. The hotel was fully booked, and we would've never known there were other people there. The staff were kind and knowledgeable. The room was spacious and the beds were very comfortable. They lock the hotel and parking garage up at night, which made me feel incredibly safe. You get a code to get in after 8pm. I will 100% stay here again.

The water takes forever to warm up. It takes about 10 minutes or so.

Overall, the hotel left a good impression. The location is nice—not too noisy—and we got a room on the second floor with a balcony. It’s clear that the property is being looked after and maintained in decent condition. There’s free parking available, but you’ll need to get a permit. The hotel smells pleasant, the bed linens were clean, and the room itself was tidy. Can’t say anything about the WiFi - we didn’t use that.

A few things gave us mixed feelings: there were some stains on the towels, and at checkout we noticed a discrepancy in the bill—it was over $8 more than what we had booked on Booking.com (there are additional fees charged at check-in).

We enjoyed the setup of the room, loved the high ceiling and shower. The staff were friendly and helpful.

What we didn’t like, there wasn’t way to close drapes, way too light at night; the hotel sign next door was insanely bright. There were quite a few cleaning issues when we walked in: poorly vacuumed, the outside of the mini fridge was very dirty and so were most surfaces in the bedroom area. Thankfully I bought Clorox wipes to address the issue. Now I’m extremely clean and these things I mentioned may or may not bother others (?)

The property isn’t far from anything you want to do in the city. Free parking in private garage. No fuss check in. Spacious room. Other comments complained about the beds being “too soft”. They were perfect. Like sleeping on a cloud. Air con quickly cooled off the room. Staff were nice and didn’t hesitate to answer questions. There’s free snacks in the lobby! Will likely stay again the next time I visit.

The bathroom door in my room did not close. If you tried, it would get stuck/very hard to open. A few of the towels were stained or had a smell. Not a true negative but housecleaning knocked at 8 am. That’s just too early for a weekend. lol

Easy to book. Helpful staff. Very handy to be able to park in the venue's off-street garage. The room was lovely. Everything worked. We enjoyed a good night's sleep. A proper mug was available for the coffee machine - not one of those horrible paper cups. The venue is nice and central, with a tram stop to Canal Street almost immediately outside, allowing us to visit the mighty Mississippi and the French Quarter before setting off for our next destination. Proper value for money. Many thanks

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This lovely hotel is in an excellent location for Mardi Gras if you go with children. Parking is also gated at the hotel. There is a fee for it, which is to be expected during this time of year. It is quiet at night once the parades end and everything settles down. If you want to experience bourbon or the partying atmosphere, I recommend staying closer to Canal Street.

I would love a better coffee bar. They do have a Keurig in the lobby and rooms and a coffee shop within walking distance, so it's not a complaint, but it would be nice.

Location to Garden District in NO was nice as we had reservations at the Commander's Palace. The room was really nice, combination of Art Deco and modern decor gave it a nice vintage yet clean feel.

No food or bar services at this hotel, not used to having nothing. Also, Location again, not good, at night...sketchiness showed up. Went in to a liquor store right next door and remained very cognizant of sketchy patronage, and some folks were also in a hurry to get out. So I did my business and GTFO!

This hotel was amazing, the sheets were really soft, it was quiet, 4 blocks from Magazine Street, it had tons of restaurants around the hotel within walking distance, they have free parking in a garage that is locked overnight, the room was large with coffee and a mini fridge. Housekeeping was great and the room was very clean.

My room had a weird smell to it, however that may have been the humidity in New Orleans. The garage smelt bad and needs to be pressure washed.

I received such a warm welcome here! Carlos checked me in and went above & beyond helping me with my bags. He even went as far as to get them up to my room while I parked my car. Soft music was playing when I walked into my room, everything was clean, & the bed was so comfortable. Convenient to have the St. Charles line right out the door. The parking garage was peace of mind too. All staff here were great too from the front desk to housekeeping, to management. I loved it here!

I would have loved to have breakfast, but there are places around to grab a good bite to eat, so this would not deter me from staying here again.