Our flight from Maine was delayed due to weather and Baltimore was our layover city. The airline re-booked us on another flight late the next evening and we had to find a place to sleep. We were unprepared and knew nothing about Baltimore or the airport. We chose Westin when we heard other passengers talking about staying there. We booked online for the night, and took Westin's free shuttle from the airport. We had slept at a VRBO in Maine for a week, where the bed had a hard, thin, mattress. The bed at the Westin was comfy and we commented that it was the best sleep we'd had all week. As far as noise was concerned, yes, it's near the airport, but they provided enough ambient sound and insulation to where we didn't even hear the planes. Also, the airline had our checked bags, so all we had was what we put in our carry-ons. We were lacking some essentials, so my husband asked the front desk for a toothbrush and toothpaste and was given a goodie bag that included toothbrushes, toothpaste, extra toiletries, and even a roll of toilet paper! Very nice. We had breakfast there the next morning and it was very good with excellent service.

We love the Westin for staycations we we need alone time and a quick night away from the kids. Typically the accommodations are always clean, you can smell the detergent in the sheets lol the location and value for your money makes it worth it

The bathroom could’ve been cleaned more thoroughly, it appeared to be but I found a piece of hair. Also the ice machine on my floor wasn’t working so I had to go down a floor.

Close to the airport. There is not much around the hotel but I there for business so being in a quiet area was appreciated. Nice modern, spacious, clean decor. I felt like I was in a quality room. The hotel in general looked great.

There isn't much parking near the entrance of the hotel. So you probably have to park a bit of a distance from the front. Its best to stop your car at the front, check in bring your luggage to your room then go park the car. They do allow you to do this. Also you are on a bit of a hill going down to the parking area on the side and around the back so if you have a few bags definitely stop at the front first.

The BED was amazing!!! Best bed I have ever slept in. Loved the drinks at the bar. Pricey, but worth it.

The furniture had a few scratches, I don't expect that for the money I spent. Also, the shower could have been a little cleaner the tile on the wall had some dirt. Over the shower there was work that was done and not patched properly. You don't expect that when from an upper level starred hotel. S

The whole staff from the shuttle driver, Front desk clerk, bartender and restaurant staff. Everyone was so nice, kind and very helpful in answering all my many questions. They also recommended other restaurants in the area. I LOVED the breakfast buffet during the week day..Omlettes were Amazing! I will definitely come back to The Westin Baltimore Washington Airport Hotel again. Top notch all throughout the hotel.

No complaints

The location was nice. the room was beautiful. the staff was amazing. this was my vert first experience at a westin hotel and in maryland. I was very much pleased. The food was great. the bartender gets an A plus from my husband & I. we enjoyed ourselves and look forward to staying here again.

I would have liked complimentary breakfast. I would have enjoyed a better view. instead I had a view of just the roof and what appeared to be the back end of the hotel. other than that everything was fine.

Very attentive and caring hotel staff. Lady behind me had an epileptic seizure at the check in desk. Everyone was so caring and willing to help the poor woman. They called 911 immediately and stayed on the phone passing along tips for attending to the woman until the ambulance arrived. Empathy and compassion was demonstrated by the staff and they all reacted brilliantly/calmly to a crisis situation.

Left too early for my flight to enjoy breakfast. Maybe next trip!!

The gentleman at the desk on our departure was very nice and gave us a Uber contact

I had originally booked this hotel because they offered airport pick up and transportation to the cruise terminal. I was disappointed to find out they would not take us to the cruise port because it was more than 3 miles. We had to book an Uber. We also arrived hungry and ate in the hotel restaurant and were very disappointed. Strange menu options and quality of items very disappointing.

convenience to airport

tripping over buckling carpet in the first assigned room. Not a good feeling as I have back issues. old carpet that needs to be stretched out. 2nd room was a Business Suite, 7th floor, much better.

property was clean, beds were super comfortable. Rooms are bigger than average.

we checked in and there was a fire alarm on. we were out of our room for almost 30 mins,standing in parking lot with all the guests. It was around 11:30 pm. we had a conference to attend in morning. Hotel should have provided with a compensation or atleast an apology.