The breakfast was among the very best I've had as an "included" breakfast. Clean equipment and dining area. Good selection of breakfast options and best of all eggs, potatos and bacon/sausage cooked by and actual person! A person who enjoys AND takes pride in his work. Also liked the fitness room.

Only one USB port in the room and it was defective. It was in a clock-radio. Fortunately, there was a Walmart next door and I bought an a/c to USB adapter for 3 bucks, so not a big deal.

The property was very clean, not only the room itself, but the lobby, the guest laundry , the exercise room, all of the guest areas were clean and inviting.. And all the staff we encountered were prompt, friendly, and helpful

That we didn't stay an additional day!!!☺️ I would highly recommend thie Best Western of Benton Harbor to any person, couple or family planning a getaway to the St.Joeseph area

The breakfast saved the rating for this property. There was a variety of selections each day. Lots of selections. Hot side; eggs, waffles, seasoned potatoes, a meat, and biscuits and gravy. Cold side; cereal, breads, juices, and a few pastries. (Hard boiled eggs are in an unmarked bowl in the refrigerator. Lol) There is plenty of seating, the area is monitored very well.

The room door rubbed the door jamb so much that it woke up neighbors! Such an easy fix. The room, 229, is a balcony room and I know the check in staff could hear it every time it was opened and closed. We were there on three week days and never saw maintenance staff. The bathroom exhaust fan grill needs attention.

Particularly for this area during the summer we got a great rate with our Capital One rebate via a third party booking service. Now a days, the $165 a night hotels are more akin to the quality of an $85 a night of just a couple of years ago, so getting a room for an average of $150 a night in a maintained facility with pleasant/helpful staff feels like a feat worth celebrating. The room was clean and large, with a sofa and a desk, which was nice as due to storms we found ourselves hanging out in the room to kill some time; we were able to connect our Roku to the TV. The room also had a microwave & mini-frig with freezer! We were able to refreeze cooler packs for day trips. Daily housekeeping services are by request only, which was no problem for us. And they were very nice/helpful when I met them in the hall to change out towels, get more coffee/cups, etc. There is a nice lobby area and some guests utilized this area to play games. The breakfast was so-so, but at least it has a breakfast. My husband made reference to the Seinfeld Soup Nazi episode in regard to the breakfast attendants as they only sat out a limited quantity of food items and dinnerware and with-in 15 minutes of the serving end time they were shutting it down and cleaning up - no breakfast for you! The attendants were nice though, and if you're not seeing what you're looking for such as fruit, hard boiled eggs, etc., just ask as they likely have more in the back. The hotel is right next to the expressway, we were able to change rooms closer to the center of the hotel which dampened the sound and with the a/c unit on fan we couldn't hear the expressway at all. The hotel is conveniently near restaurants and grocery stores such as Meijer & Walmart. The nearby mall is now defunct, but there are many stores in area within a reasonable drive including a Kohl's. The hotel is convenient to nearby touristy areas such as St.

It is close to the expressway. The gym room was clean, but the equipment needs a good wipe down, there was a sanitizing station for surface cleaning. They had the newer equipment, however the treadmill TV's were not connected. Like most facilities they were understaffed, wait times at the front counter can be long, some areas needing service like stair corridors and outdoor trash were not able to be serviced regularly.

Great location. You could walk to W-mart if you needed anything. 15 drive to the beach $15 a day to park of $40 weekly pass . There were restaurants within walking distance and an excellent movie theatre with reclining seats, which came in handy when the temperature dropped and ruined our beach day. Continental breakfast was perfect and kept us from trying the close by pancake house that had great reviews. I enjoyed talking to other guests while enjoying coffee. This is an older hotel that has been updated in all the right places. It has a very large outdoor pool deck with seating. The indoor pool is smaller but there is a hot tub to enjoy.

We didn't have a TV remote and the problem was never solved.

It has been recently renovated. Room was very clean. Staff were very nice and anything I asked for they were helpful.

The hot tub wasn’t working while I was there but that was because they were still doing some renovations. I checked back and it’s now up and running.

Great property, great location!

We had a sofa bed and they only provide a thin blanket. We called for an additional comforter and were told no they don’t have extra blankets at all. We did go to the Walmart and buy a blanket to suffice the one night, but given the sofa bed is right on top of the ac …thin blanket isn’t enough it needs a full comforter

The beds and the pillows are comfortable the facility is clean

The night desk keeper gave another couple our room and they walked in as we were sleeping no apology just tried to justify why it happened no coffee till like 8 the breakfast was late and all the desk lady cared about was rooms for her friends coming up there fyi that’s who walked into our room smh

The pool was great, it was well maintained and we loved that it was both indoor and outdoor. The room was clean and the beds were comfortable.

The breakfast was good but the set up was not great. There were big traffic jams and it seemed like there could be a better set up to accommodate everyone. Putting plates at the beginning of the line would be a good start!

The staff were super friendly! My comforter had a spot on it our first night and the blow dryer didn’t work the second day but the staff was quick to get us a new comforter and a blow dryer. We would definitely stay there again!