The staff my stay even better. They let me check in early because my daughter ended up with car sickness on the way to Lansing. They were so nice and went above and beyond. Thwy felt more like family. The rooms are a great size, very comfy beds. Pool and hottub are nice. Thank you.

The room had a little garbage left around the bed. Hottub jets did not work.

The room was nice

Could have been cleaner, majority of staff were not very friendly, would almost act as if you weren’t there and continue speaking to coworkers before acknowledging you, shower needed to be cleaner, pool area was also not very nice, seemed like everyone staying at hotel was on main floor and it was a bit noisy all day and decently late.

Rooms were clean, staff was very friendly, hallways were clean and there was plenty of space to sit at the breakfast area

Breakfast was good, just not many choices. They had the normal cereals, fruits, and bagels. The hot food was eggs and sausage. Wished their would have been a few more options but what was there was good.

Room was spacious and clean and staff were very nice and helpful. I didn’t have any issues with checking in or out and everything went smoothly. Facilities were nice as well.

Room often had exterior noises coming through making it harder to sleep

The staff were amazing.

This time my room was not very clean. Looks like it was not vacuumed very good. In in-between bed and night stand there was an empty water bottle and dirty kleenx's. The bathroom tub had so much hair. I actually had a long black hair stuck to foot when I got out.

It was a very nice room and was as described. It was clean and the staff was friendly. Also I accidentally booked the date in the wrong month and desperately needed the room for the following day. The hotel worked with me and booking.com and helped me avoid huge fees. Thanks so much!!!

It was clean and quiet. The pool/hot tub was amazing. The staff were very polite and helpful. Will definitely book another weekend there

The only thing I didn't like was the elevator sounded like you would get stuck in it. Wasn't a smooth ride at all. We were on the 3rd floor.

Excellent value, beautiful facilities, easy booking. Breakfast in am. Little snack and essential store by desk. Everyone was wonderful from housekeeping to desk staff to maintenance and manager.

Wish plunger was in bathroom for delicate situations without having to call Maintenance

The staff was marvelous. Alec at the front desk was a charmer. The woman who made and served breakfast was also very nice friendly and helpful. The place itself is in need of redecoration, which is apparently coming soon. Overall our stay was convenient comfortable and pleasant. The staff made any minor annoyances a non issue. Being around friendly people who understand that their job is to take care of us travelers, makes all the difference.

Décor

The breakfast was standard fare for free continental breakfasts at hotels. There was a heavy snowstorm the previous night and the person who typically prepared breakfast was not able to get to work due to road conditions. However, the manager on duty worked diligently to make sure that everyone had breakfast available to them in a timely manner.

There was a constant music beat that I could hear throughout both nights of my stay. It was not enough to keep me awake but it was a little annoying while trying to read and work quietly in my room. It might have been a guest somewhere but I wasn't sure. It was not enough of an annoyance to warrant a complaint to the front desk.