We love this hotel. It is my son's favorite because of the basketball court. The staff is always super helpful. The only negative was that we called and requested a room no higher than the 2nd floor and were told that would not be a problem. When we got there, they had to place us on the 3rd floor with no availability on the 1st or 2nd. We didn't let it ruin the weekend though.

Beds and pillows all super comfortable and clean. I definitely appreciated the activity rooms like well equipped gym, pool area, the basketball mini gym, ping ball table and tick tock wall to keep kids and adults busy while waiting before attending the activities outside of hotel at MSU. The close proximity to MSU. Well equipped bathrooms with nice hair dryer, soaps and lotions for hands, the big bottles instead of small little plastic bottles, tissue box and plenty of fresh towels of all sizes. It was also great to find tea and coffee with its designated mini machine with cups and lids etc. Although never use a microwave, it’s still good to know they had one above mini refrigerator hidden away nicely. The lobby is also a good size and well kept with more than one waiting area and flat screen, as well as working stations with computers and printing capabilities. The staff at the restaurant and registration were all very nice.

I found what appeared to be a small strand of human hair on the corner of the bathroom mirror. My guess was that as the staff cleaned the bathroom counter tops the towels pickup hair too 😬. perhaps hotel should consider making sure clean towels and cleaning products are always used properly to clean and sanitize areas.

Breakfast was excellent. However, there were only two waiters and one of these was the manager. Service was slow as a result. Not the restaurant's fault.

The fan in the room was a bit noisy and the air was dry. Really no different from other hotel rooms but wish the room had a humidifier. I noticed a little mold in the corner of the shower which could have been cleaned up but I've seen much worse at other facilities. All in all though, the bed was comfortable and the staff great - always accommodating and helpful.

Ambiance and quietness ( though it was a Thursday night, I expect weekends / wedding season is not likely as quiet).

The ter pressure in the shower was terrible, the sinks were fine. The Keurig in the room had a used k-cup in the hopper, from the previous client. No idea how long it was there for. And

nice staff, good room, loved that we had a couch in the room as I’m not big on sitting on beds while I eat or watch tv for periods of time. breakfast was great.

As someone without a pool or hot tub at home I wish I could’ve used the hot tub but it was out or order which was a bummer. Also as someone who uses a reusable water bottle I could only find one water fountain to refill and it was on one end of the building on the first floor. personally I didn’t mind the walk but it wasn’t convenient.

Top notch customer service. Courteous, friendly communication and follow-up from front desk (Oliver). Updated, clean facilities. Visually pleasing upon entry.

I would have loved air conditioning with a constant fan that did not jolt me awake each time it cut off.

We stayed at the property for two nights for a hockey tournament. It was by far one of the best hotels we’ve ever stayed at. We travel quite a bit. Everyone was extremely friendly and helpful.

The staff was pleasant when checking in. Macey was helpful with questions I had. The bed was super comfortable, the fitness room was clean and the equipment was functional and in good condition.

It was weird to walk by event guests to get to the fitness room.

the breakfast was great, the food was fresh. Staffing was professional. The location was close to our designated spot where an event was being held for us to attend. Overall great experience would stay again.

The hotel was very nice.

I booked this a month before for our wedding night and they couldn’t find my reservation. Costing me $400. Booking never sent my stuff to the hotel. And won’t give me a refund. My now husband had to pay for our rooms. Never got my money back.