Love the Hyatt House / Hyatt Place model, with lots of quality details - enough quality coffee in the rooms (that’s a big deal for me), quality bathroom amenities, easy parking. Slightly less expensive than competitors at a similar level.

The “restaurant” appeared to be non-existent, and the bar staff attitude & poor food selection for a tired and hungry (and stranded) traveler was disappointing. Breakfast was OK but not up to standards at other Hyatt locations. The room was on the noisy side.

New hotel, nice and spacious room. Nice little kitchen and living room area, good quality furniture, bed and mattress. Friendly hotel staff.

Breakfast was very unhealthy, lots of high sugar items (granola, juices), no vegetables, not recommended for people with dietary restrictions (ie gluten free, vegan, etc). There is 2 hour public parking rule around the hotel, paid parking is pricey (20USD) knowing that you are in an industrial Michigan town, far from tourist destinations. Room was generally clean, however could have been a bit cleaner, found hair on the sofa and on the bathroom floor.

The staff was great .im not from Michigan so it’s always feel great to have great staff that was always available and always was ready to answer any questions I had

The hotel was great the staff was perfect the only thing that needs is a better cook better food , everyone doesn’t eat pork and we should have way more options . And the cook was rude, I never stayed at a hotel that didn’t offer scrabbled eggs and at least turkey bacon or sausage.

The staff was so friendly, the facility was extremely clean, we loved the pools

The parking in the front of the hotel was only designated for 2 hours. We had to pay extra to park overnight. That was not communicated to us and we were surprised to pay for parking. You have to park in the lower lot, then walk up the stairs, past the 2 hour parking, into the lobby. It is a inconvenient. At night the 2 hour parking areas were completely full so I can see parking being a major issue in this area. Be prepared to park far, pay for parking, and/or move your car every 2 hours!

Very nice room and clean. The staff was very friendly and helpful. Location was good for my needs. Breakfast was good but not the best I have seen. There was a restaurant and bar on location in a connecting hotel.

The parking was not great at all. The hotel has no parking available. The only parking was in a city or private lot across the street and there was a charge to park. Overnight parking was $20 extra and the hotel did not validate your parking. The listing did not make any mention, at I could see, of the additional charges for parking, very disappointing.

We have stayed in several hotels in Lansing, and this was by far the best! It was clean, staff was friendly, and there was just a good vibe among the other guests. The room was spacious, and the breakfast was really good. Honestly a great bang for your buck!

My complaint is the lighting in the room. In order to turn the lights on, you have to put a key card in a slot when you enter the room. I do not understand why hotels do this. It is inconvenient and seems unnecessary. However, it is a pretty minor thing, so not too big of a deal.

The place was clean, the staff was awesome and friendly and I love how the person that checked us in was so full of great energy it was amazing I have stayed plenty places and this place is top notch! Room was comfortable and clean!

The breakfast could have been better. There needs to be a self served making pancakes machine and fresh bacon. The hash browns tasted freezer burnt soggy not crispy or fresh, the pancakes were hard. The breakfast was the only thing that was crummy but the coffee was great!

Breakfast was okay. Not a lot for somebody allergic to eggs and wheat - not uncommon for hotels. Oatmeal is always helpful but tiring. No yogurt. Dried fruit would be helpful.

Prefer home cooked potatoes and real sausage vs cheap. This was one step above usual but consider contracting with a local restaurant to supply. Right down the street is the People's Kitchen is right down the street or the Fleetwood Diner.

Upon our arrival, we encountered a hiccup with our booking through Booking.com concerning our dog’s accommodation. At the front desk, Samantha informed us that there was no record of our pet. She was very diligent in her efforts to rectify the situation. Ultimately, Samantha graciously upgraded us to two king-sized rooms that could comfortably fit our group of four people and our dog. We were truly appreciative of her dedication to resolving the issue to our satisfaction.

The room was larger than expected and very clean. The bed and pillows were comfortable. Pet-friendly hotel.

Staff did not mention parking options upon check-in. If I didn't see the sign outside, I would not have known the city parking rules. The staff never told me that they had a parking lot. I have never been to the area, so didn't know what to expect from the neighborhood. I wouldn't recommend walking outside at night.