The hotel was really nice, way fancier and more impressive than I expected. The fact that they had a rental bike was a real bonus. The pool & hot tubs were great. The Lake House next door was excellent. Everything really comfortable and clean and nice. I wish we could have stayed longer!

Only a couple of things: First, there was no remote control for the TV in our room. We told the front desk but got no response. When I went downstairs to check, she said she'd called Maintenance but couldn't reach anyone. I stood there with her while she tried again and again there was no answer. That's pretty alarming, since it could have been something a lot more serious than just a missing remote control.

Everything

Lack of control with the over running of guests. First night great!! 2nd night, Horrific to the point we got up and checked out in the middle of the night and drove 8 hours to home. When I talked to the clerk she said there was 3 calls complaining about 804. We were 801. Kids running up and down the halls, banging on the doors. Adults laughing and yelling. The alcohol and pot, we were done. I don't know how many checked but there was multiples in the rooms. The back area there was no getting through due to all the people. Loved Loved the hotel but won't be back. This will be what we remember 345 for this. Very let down

Ambiance being on a marina. Nice view from room. Pleasant front desk staff.

Room outdated. Broken furniture. Minimal toiletries provided. Gift shop at lobby, mire of a convenience store with little shown. And must check out with front desk staff already too busy. Kid at pool, outdoor, in his phone entire time. I mentioned pool was dirty. Asked if I could clean myself with the screen cleaner tool. He said yes. Then I asked if he could hand it to me. HA! WAS THAT NOT HIS JOB? He went back to his seat and focused on his phone. I placed the tool back on the deck and he never even picked it back up. Anyone could have tripped on it! Also, cigarettes butts on our balcony, though a non-smoking hotel. Cheap towel rods.

The room was really spectacular! Nice view too. Bar/ restaurant area was also very nice. Staff equally nice and friendly. There is free coffee in the room but it is not offered in the lobby. Which is ok for me. The pool area is closed inside but open outside. Unfortunately it is raining today. No water in the hot tub outside. Not a big deal for me but other people may not like that. The other restaurant located just a few steps away looked very nice as well! All in All I had a good stay

It was very nice but I was very unhappy they wouldnt give me a total or a receipt for our stay. They said our receipt had to come from booking.com. I have used this site many times and was always able to get a receipt at check out. Can you please get back to me about this. Iam not happy about this.

The bed could have been more comfortable. I couldn't get a total or receipt at check out.

Staff is friendly, efficient, thorough. Cleanliness superb. The room was very comfortable- great mattresses, plenty of pillows for reading in bed. There is also a chair and couch. We had a beautiful view of Lake Muskegon. The bar tender was a lot of fun to talk to as he assembled our breakfast.

The mattresses are a little too high for putting on shoes, but there are benches at the foot of the beds. Good for dressing, very bad for getting up at night to use the bathroom. Breakfast at the bar was small McMuffin type sandwiches, a few scones, muffins and basic coffee selection. Not a good value for mediocre food.

Beautiful location on the water, easy parking, nice room and especially loved being able to have fresh air!!! That was really really lovely.

Food options were bleak. At a place this nice, I would expect easier access to a wider array of higher quality dining options, both on site and nearby. The SERVICE from the hotel staff and bartender was GREAT. No complaints there. Just not much to choose from, and prices were high in-house and at the restaurant next door (where service and food were both mediocre at best).

I really enjoyed my stay. The staff was incredibly friendly. I paid for a lake-view room, but unfortunately, the TV didn’t work because the room had recently been renovated. They upgraded our room, waived the lake-view fee, and are working with Booking to compensate for the inconvenience. If you’re staying anywhere in Muskegon, please choose this place!

The breakfast doesn’t have a lot of options.

Beautiful view, close to a lot of attractions and dining.

beds were a little uncomfortable and should be replaced soon. I think they were working on that. Really no dislikes, just need some TLC some of the furniture and fixtures were scratched and looking rough.

Clean and comfortable. The location is perfect. We usually stay here a few times a year.

Price is a little steep, years ago when we first started staying here there was ice water and coffee in the lobby area. The small things that went away with covid never came back. One can get a clean comfortable bed in lots of places.