first of all, what we liked most was the staff, always friendly and there for your needs without being invasive. The cleaning lady left a couple of swans made of towels! Secondly, the pool and hot tub, a wow. Breakfast starts at 6am which for someone going for work is very important. The place was nice and warm, while outside snowstorms!

It would benefit from having a safe in the room and microwavable cups or plates. Has laundry facilities, but you need to bring quarters to be able to use them

From the moment we checked in the staff was amazing. Our room was clean and as expected. We had an issue with very noisy neighbors and the front desk assigned another room for us which was much more quiet. Appreciate their wilingness to help. The pool/spa was great!

The only issue I had was the beds are very squeaky. Both rooms were that way.

Our room was great. Would ask for it again. The couch, chair & bed were comfortable. Everything was clean.

Needed more tables in the breakfast area. Even if just folding tables & chairs for when it is busier. Or TV trays for the couches. Also the hot tub was wonderful. Loved the depth, size and temperature. But I have never seen a ladder to get in & out. Should really be more like steps....so maybe a ladder that is on an angle?

Good variety for breakfast. I like fresh fruit was available. I requested a first floor room and was assigned one close to the entrance. It was perfect. Staff was very accommodating. They probably were overworked but still very attentive.

No complaints.

It was a really wonder night Thursday. By Friday a hockey convention has over taken the hotel. But we met a couple at breakfast take was traveling with their grandkids, they were so nice

The hockey convention, but the hotel did the best they could.

The staff were incredibly nice! and there’s even places that will deliver straight to your room along with it being so easy to go somewhere because it’s located next to anything you’d ever need!

You could tell it didn’t get much attention during its last cleaning, there were crumbs and an empty fireball bottle along with the bottom of the shower being dirty.

Location was great. Room was great size. Bed was comfortable. Hotel was clean. Staff was exceptional!

The fan came on with the light in the bathroom. Made middle of the night bathroom trips a little noisy, But not enough to wake anyone up.

Comfortable bed - loved that there were extra pillows and that they were not flat or lumpy!! Beds were nice and firm - and high - easy for us Seniors to get out of. The desk staff was friendly & helpful and met my request for a ground floor room - close to the entrance due to the fact that we have trouble walking long distances. Each time we came back to the room we were able to get a close parking spot, even though we forgot to bring the handicap placard for the car - still found regular spots close enough. Nice variety served at breakfast - and the 24 hour coffee/tea station was always stocked and ready. Room was nice and clean, and the shower had great water pressure.

Really had no complaints - we were only in the area for 2 nights this time. The hallway carpeting does look like it needs a good cleaning - but we understand that there is a lot of foot traffic through there and probably a lot of people spilling their coffee while carrying it back to their rooms!

The breakfast was very good. The location was great for the wedding I attended. Front desk staff was great.

There was only four Kleenex in the box in my room. The toilet did not flush well at all.

It was clean and comfortable…the only gripe we had was we were on the first floor and the folk’s upstairs were super noisy at midnight:(

Oh sorry…the above