The location obviously is the absolute selling point. We were able to get a room in the tower this year, and it was truly stunning. The food at the on-site restaurant is simply put, delicious. The staff that waited on us, was our waitress last year as well, and you can tell she truly loves her job and we appreciate that.

Seem to be short staffed. Trying to call on the way to check if our room was ready was over 25 minutes of waiting while no one answered the phone. When I arrived, he was still very busy on the phone. Common issue, just a little bit frustrating.

Perfect central location in town, with everything within walking distances. View from the room was amazing and staff were outstanding. Aaron at the desk was super accommodating when asking for an early check-in. Such a helpful and wonderful young man! We disagree with some reviews of it being being outdated. We appreciate the charm and authenticity this place and its history brings along with it. Beds were comfy and bathroom was what we expected it to be.

Nothing

Room With a View -- Exceptional! Bed was very comfortable! Staff was very accommodating! Stay was shortened to just 3 nights & was not charged for the change.... Even received Upgraded Room for our special occasion weekend. (33rd Anniversary!)

Learned -- after two nights -- that housekeeping services were only available "after 4th night stays" -- or some such -- which was pretty disappointing (@ nearly 200$/night!) & about which we had no idea... So had to ask for clean set of towels after 2 days. (Not impressed)

Location. Pool is huge. Facilities very nice

Out bathroom interesting. Tub shower with shower head at about 5’5”. 1 tiny shampoo, conditioner and lotion for 4 people for two-day stay. One bar of soap. For your sink and apparently bring it in the shower, too. For over $1000 for two nights- I expected a little more.

Clean and convenient location

The coffee bar in lobby didn’t have lids for the coffee Made it hard to take the coffee along I believe there use to be lids and different cups in the past years, Not a big deal, but was bummed to have to purchase coffee elsewhere.

Great Location and beautiful views in the bar on the top floor. Very friendly staff

Rooms need remodel. Bathroom very small with a toilet that was extremely low to the floor. No toiletries in room… not even a bar of soap

Excellent location in the middle of downtown, perfect walking distance to great bars, restaurants, cafes, shopping, the beach. Very nice with a lot of accommodations.

Not very clean, at all. Garbage was always laying around in main areas. In the room there was a lot of hairballs, and cluttered dust.

Overall pretty good. No fresh Towels put in the Room. Trash didn‘t get emptied. Temperatur in the Restaurant way to low, had to eat Dinner with our Coats on. Staff at the Service Desk super nice and helpfull! 🤩

The staff was very helpful and went out of their way to put a coffee maker in my room. The location was close to downtown. The rooms were nice and very clean.

Didn’t have a negative experience.

First time trip for our granddaughter to Traverse City. Our room was on the 9th floor with a balcony overlooking the bay and Boardman Lake. She really enjoyed the room and the city. Thanks