when i arrived at check in the guest representative EZA treated me as if i didn't belong he left me at the counter waiting for my key for a little over 20 mins where my husband had to knock on the door and ask what was taking so long and after a long trip there i was ready to rest and enjoy my stay but the guest rep EZA was awful and very unprofessional my husband should not had to find him for our keys to our room we paid entirely to much to be treated as if we didn't belong!!!

Regular visitor to the Ritz St Louis. Big big fan of the aesthetic, amenities, room choices, and location in upscale Clayton. Highly recommend. I appreciate that the staff was able to get me into my room early on this 24-hour trip.

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e best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms (there was even a tv by the shower), and high quality service.

There was rather cranky older women that was not very professional and was rather rude when I went for breakfast. Granted that they were busy(Saturday March 26th) and I was a single part as my wife decided to sleep in, she was very curt in telling me that for the sitting, Inhad to sit in the bar section of the restaurant. I tried to explain to her that I don’t really like sitting in a stool section, being that I am 6 4 and 295lbs. She could have been more tact in explaining their occupancy status. When I asked for the supervisor, as I I did like her tone, I was then sat down in a nicer place. Mind you, I am a big Ritz carton fan, having stayed at that particular Ritz Carlton previously, but various Ritz Carlton hotels all over the world from Hong Kong(twice), Singapore, Tokyo, Dubai and too many count in the U.S. I cancelled my Ritz Carlton Chicago and will be staying at the Langhan Chicago the coming April 18t and have decided to stay at the four seasons in New Orleans for a family get together for the Memorial Day. Charles Obioha, MD

Everything else, as expected from a Ritz Carlton.

For understated luxury, there is no other choice in St. Louis but the Ritz. The lobby is beautiful. The rooms are simple and comfortable.

I arrived close to midnight; there was only one valet who was otherwise occupied so I had to leave my car in the driveway to enter and request assistance with the car and luggage.

everything was perfect….the rooms, the food, the staff. our entire stay exceeded our expectations. this hotel is on par with any hotel we have ever stayed at.

Location

Restaurant reception

Lovely hotel

No room service available on Sunday morning! This was disappointing.

It was so clean and comfortable

It was elegance and awesome

Great Hotel and we really enjoyed our stay here. Thank you.