Should have a higher rating!!! Weve stayed at a good amount of hotels and the tru was just like the other hilton properties. GREAT customer service! Staff was kind and attentive, even with the hotel being no vacany. Parking- this is a city so parking is tricky. The hotel offers valet ($55/night) but theres various lots close by ($45/night). Elevators- Hotel building is old so the elevators are (its st louis not the bahamas). Breakfast- plentiful and clean (staff was running around to ensure enough food the last hour). Clean- hotel was spotless and room too Would 100% stay here again as a couple and family. Overall and location!

Could use more storage space . We didnt mind for a short trip , however could see it being annoying for longer statys/ bigger parties.

Not much

It was on a street corner that was under construction and difficult to maneuver. Also. Booking.com claims to have free parking. Not true at all. $55 for valor parking or feed a street meter every 2 hours. Wish I had more information about both those things. I even called an hour before I arrived to check in and get parking information. Got informed that parking is not free. And we were stuck by then. Had to pay the money to park. Ugh

The hotel was absolutely stunning & full of character! My room was very spacious with a great city view! I love that it's within walking distance of several downtown eateries and shops.

I wish there were better parking options other than street parking or valet parking. The elevators are older and can take a while to receive an elevator due to the hotel having 13 floors. I also didn't like the difficulty getting to the hotel due to streets being closed off due to construction and there was no communication about the road closures or instructions on how to best access the hotel in lieu of the road closures prior to arrival.

The breakfast was delicious, but not enough waffle and pancake makers. Took a little too long to get the food, as there was a pretty good line for these things. The location is decent, but not enough food options in the area. With no room service at the hotel and very few local restaurants, it was more difficult to get food than it should have been. Staff and facilities were good. Valet parking was handy, but too costly.

The breakfast was delicious, but not enough waffle and pancake makers. Took a little too long to get the food, as there was a pretty good line for these things. The location is decent, but not enough food options in the area. With no room service at the hotel and very few local restaurants, it was more difficult to get food than it should have been. Staff and facilities were good. Valet parking was handy, but too costly.

Perfect Location as we were there for a Blues game. You can tell they are really working on the area as I know it was not the best neighborhood before. There are tons of things to do within walking distance. Staff was super friendly and it was very clean, it looked like nobody had ever even stayed in the room we were in prior to us. Immaculate.

The breakfast was pretty bland and juice was all out. Good options though. The elevators were kinda scary (original to the building so 100 years old) and one broke while we were there with guest stuck inside (everyone was safe and got out fine)

Breakfast was just fantastic! The customer help in that area was amazing. Everything was clean, well stocked and if you had a problem, they would assist you! Alot of good food! Our room was great! Bed and pillows were so comfortable! It was very nice and clean! Maid service was every other day, but very efficient! Del, the front desk manager was amazing! He was so nice and helped you with anything that you needed! He needs to be commended for his services!

There really was not anything I can say that I did not like

My stay at Tru by Hilton was fantastic! The facilities were top-notch, providing everything I needed for a comfortable stay. The clean and spacious feel of the room made me feel instantly at home. What truly stood out, though, was the incredibly friendly staff who went above and beyond to ensure I had a memorable experience. I highly recommend Tru by Hilton to anyone looking for a delightful stay.

The breakfast didn't quite meet my personal preferences. However, I acknowledge that this is likely due to my own tastes.

I was particularly impressed by the exceptional service provided by the front desk person who checked me in. Her affable demeanor and informative approach created a welcoming atmosphere, making my overall experience truly enjoyable.

One aspect that posed a challenge during my stay was the ongoing street construction near the hotel, leading to confusion for my rideshare requests. Navigating through the construction zones proved to be inconvenient and affected the seamless transportation experience I had anticipated.

Location was great

Our toilet stopped working. Fixed and it stopped working again. Called to have someone come again and it started working so they didn't need to come in. And then the next morning it wasn't working again.

I could walk to the ballpark and Arch. The staff was excellent. Since I was there for 4days. Them made me feel like home

No coffee is available in the room. I always get up early. Had to go downstairs and get coffee. Most of the time, it was old and cold. Microwaves couldn't fix it.